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When Will I Receive My Game?

After your purchase, you will receive an email with a receipt confirming your purchase. Once you have received this email, you can access the game.  
 
Mojang Studios games are available for digital download and can be accessed via your Mojang account and at minecraft.net/download. 

 
If you have purchased a gift code, you can redeem it on your account from your Mojang account profile or you can send the code to a friend.  

 

Troubleshoot Problems 
 
Occasionally there is an issue where a failed transaction sends a customer to the payment confirmation screen. If you have only received a 32 character order number after a few hours, and not an email from us confirming a successful purchase containing a transaction ID, it is unlikely that the transaction was successful. Double-check your payment account to verify that you were charged.  

 

IMPORTANT Because you cannot purchase a game twice on the same account, if you were not charged, you may wish to try your purchase again. 

 
If you've received a call from your credit card company asking if you would like to authorize an international transaction, they may have interrupted the payment process, even if they eventually let the transaction go through. First, verify that your credit card was charged; it is possible that the hold caused us not to be notified of the purchase. If not, you can wait for a charge to process or try your purchase again. If you were charged, contact us and provide your transaction ID or order number 

 
If you were charged and you have a transaction ID or order number for your purchase, contact Minecraft support.  

Last Updated - 2021-06-19 00:21:28 UTC

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