Mojang works with our payment partners to counteract reported fraudulent purchases. Once a suspicious purchase is confirmed we refund the charges at the request of the partner; as a result, the game profile is flagged for deletion.
How do I check on my account?
If you think that you have lost access to your game, you can check by visiting account.mojang.com.
Who do I contact about this?
If your game has been refunded, and you bought it through Mojang, contact your bank, credit card company, or PayPal, to see what may have triggered the refund.
Can I get a refund for a code from a reseller site?
If you bought a code online through a re-seller website, we are unable to assist as re-selling codes violates our terms of service. We provide refunds only when required to do so, or at the request of the original buyer per our refunds policy.
Can I restore my account?
Yes! If you repurchase the game and select the same username, it will remove the deletion flag for your username and restore your access to it. If you have trouble with this process, contact Minecraft support.
I still have questions about my Mojang account; where can I get more help?