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Legacy Account Migration Issues

Mojang Studios has changed to a single sign-in system for the games we develop and publish. It is important to note that after you migrate a Minecraft account to a Mojang account, you will log into our websites and the game client with your email address and password instead of your username and password. This page can help you troubleshoot various migration issues. 


Account Migration Failed 

If you receive an error message stating that account migration from a Minecraft to a Mojang account failed, please first make sure that you have typed your information correctly and that you do not already have a migrated account under the same email address. Also, make sure that you have filled in the correct email address from when you registered your Minecraft account, and try another if you are unsure which one is correct. If you have created a blank Mojang account or have one from purchasing another game, you will need to log into your account and then go to account.mojang.com/migrate/import and migrate your account that way. 


Forgot Your Registered Email Address 

If you're not able to migrate because you have forgotten the email address you originally used to register your account, we can migrate the account for you if you follow these steps: 


Multiple Accounts on One Email Address 

It was previously possible to have multiple Minecraft accounts linked to a single email address. Currently, only one copy of each Mojang Studios game is allowed per migrated account. For people with multiple Minecraft accounts linked to a single email, this means that you will have to choose which account to migrate. If you need to migrate a second paid Minecraft account to a Mojang account, you can do so with a different email and Mojang account. 


If Someone has Migrated Your Account for You 

If your Minecraft account has been compromised (someone knows your username and password), you would typically restore access by resetting your password. However, if someone has migrated your account to a new Mojang account, you will need to contact Minecraft support for assistance. We can reset the email address on a migrated account back to the original if you are able to provide sufficient verification. For anything else, we will need your transaction ID as proof of account ownership. 


You Migrated Your Account but Gift Codes do Not Appear 

Due to the way that account migration works, redeemed gift codes purchased before account migration do not currently show in your Mojang account profile. However, they are still viewable under your Minecraft profile, and any unredeemed gift codes will appear on the Mojang account. 

If you have questions about gift codes, or anything else related to account migration errors, please contact Minecraft support. Leave us a clear and detailed description of your problem, and steps you have previously tried to fix it as migration errors can be difficult to pin down. 

Last Updated - 2021-08-02 10:17:07 UTC

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