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Dungeons Billing Information FAQ

I paid for the game, money was deducted from my account, but I don’t have a copy of my game. 

If you are notified of a billing issue where money has been deducted from your account, but you haven’t received a game license, then your purchase is either on hold or has failed. The issue may take 7-10 days to resolve itself, and for the money to be returned to your account. If the issue has not resolved itself within that time, reach out to your game platform’s support team using the links below and request additional support. 


Where is my Minecraft Dungeons purchase history located?  

To find your purchase history for Minecraft Dungeons, go to the platform that your game license was purchased on and log in to your account on that platform to access this information. You can also reach out to that platform’s support team if you need further assistance in locating that information.  
Note: If you want to request a refund, you must make the request to the support team for the platform that you purchased your copy of Minecraft Dungeons on. The refund time frame is different depending on the platform you purchased your game from.  

Minecraft Dungeons Support Links 


Last Updated - 2021-08-01 13:08:10 UTC

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