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Minecraft Dungeons Billing Information FAQ

In This Article:

I paid for the game, money was deducted from my account, but I don’t have a copy of my game.

I Purchased Minecraft Dungeons on the Wrong Account. Can I Transfer the Purchase to the Correct One?

Where is my Minecraft Dungeons purchase history located? 

Minecraft Dungeons Support Links

Redeeming a Pre-Paid Card or Gift Code

Redeeming Minecraft Dungeons on PC (Launcher version)

Minecraft Dungeons and Xbox Game Pass  

How long will Xbox Game Pass give me access to Minecraft Dungeons?

Versions of Minecraft Dungeons

Upgrade Minecraft Dungeons through Xbox Game Pass

 

 

I paid for the game, money was deducted from my account, but I don’t have a copy of my game. 

If you are notified of a billing issue where money has been deducted from your account, but you haven’t received a game license, then your purchase is either on hold or has failed. The issue may take 7-10 days to resolve itself, and for the money to be returned to your account. If the issue has not resolved itself within that time, reach out to your game platform’s support team using the links below and request additional support. 

 

I Purchased Minecraft Dungeons on the Wrong Account. Can I Transfer the Purchase to the Correct One? 

Purchasing the game on the wrong account can cause a few issues when trying to play. Unfortunately, there is not a way to transfer the game license from one account to another. If you have purchased the game on the wrong account, please contact Minecraft support and we will be happy to assist you with getting a refund. This way, you may re-purchase the game on the correct account. Please be aware that there is a 15-day refund policy from the time of purchase. Make sure to provide your transaction ID when you make your request.  

 

Where is my Minecraft Dungeons purchase history located?  

To find your purchase history for Minecraft Dungeons, go to the platform that your game license was purchased on and log in to your account on that platform to access this information. You can also reach out to that platform’s support team if you need further assistance in locating that information.

 

Note: If you want to request a refund, you must make the request to the support team for the platform that you purchased your copy of Minecraft Dungeons on. The refund time frame is different depending on the platform you purchased your game from.

  

Minecraft Dungeons Support Links 

 

Redeeming a Pre-Paid Card or Gift Code

There are many ways of getting Minecraft Dungeons and if you receive it in the form of a pre-paid card or a gift code, you must redeem them through one of several websites.  
 
Minecraft Dungeons pre-paid cards can be used on a new or existing Microsoft account and will entitle the cardholder to one Minecraft Dungeons license (a.k.a. one copy of Minecraft Dungeons).  

The steps below cover redeeming a Minecraft Dungeons pre-paid card purchased in a store for the Windows version of the game. If you have purchased a Minecraft Dungeons gift code for another platform, see the list below: 

 
Redeeming Minecraft Dungeons on PC (Launcher version) 

  1. Navigate to minecraft.minecraft.net/redeem/dungeons.
  2. Log in to an existing Microsoft account or create a new one.
  3. After you have logged in to your Microsoft account, you can redeem your pre-paid card or gift code. 
    Scratch off the silver area and enter the code found on the back of your pre-paid card into the Code
    If you run into any problems, see our support article on pre-paid card errors.
  4. To download the game, navigate to the Minecraft Dungeons Launcher page and click Download Launcher. Place the file anywhere you'd like, then run the program to install.
  5. Run Minecraft Dungeons Launcher, then log in to the game with your Microsoft account. You’re all set! 

Minecraft Dungeons and Xbox Game Pass 

 

Access Minecraft Dungeons with Xbox Game Pass  

Players with an active subscription to Xbox Game Pass or Xbox Game Pass Ultimate have access to Minecraft Dungeons Standard Edition on Xbox One or PC, depending on which subscription they have. 

  • Xbox Game Pass: Grants access to Minecraft Dungeons Standard Edition on Xbox One 
  • Xbox Game Pass for PC: Grants access to Minecraft Dungeons Standard Edition on Windows 10 PCs 
  • Xbox Game Pass Ultimate: Grants access to Minecraft Dungeons Standard Edition on Windows 10 PCs and Xbox One 

  

How long will Xbox Game Pass give me access to Minecraft Dungeons? 

Players have access to Minecraft Dungeons through Xbox Game Pass as long as their subscription is active. Once a player has canceled their Xbox Game Pass subscription, they lose access to Minecraft Dungeons after their last active subscription day. 

 

Versions of Minecraft Dungeons 

Players can purchase 3 different versions of Minecraft Dungeons:

  

Minecraft Dungeons Standard Edition:   

  • Minecraft Dungeons base game  

Minecraft Dungeons Ultimate Edition:

  • Minecraft Dungeons base game
  • Jungle Awakens DLC 
  • Creeping Winter DLC 
  • Howling Peaks DLC 
  • Flames of the Nether DLC 
  • Hidden Depths DLC 
  • Echoing Void DLC 
  • Hero Pass Skins, Cape, and Pet Chicken 

Minecraft Dungeons Ultimate DLC Bundle:

  • Jungle Awakens DLC 
  • Creeping Winter DLC 
  • Howling Peaks DLC 
  • Flames of the Nether DLC 
  • Hidden Depths DLC 
  • Echoing Void DLC 
  • Hero Pass Skins, Cape, and Pet Chicken 

 

What happens to my Minecraft Dungeons save files if my Xbox Game Pass subscription ends? 

Players on Xbox One have their game progress saved on the console and cloud saves. Players on PC have their game progress saved locally on the computer. 

 

What happens to my Minecraft Dungeons client after my Xbox Game Pass subscription ends?  

Minecraft Dungeons will still be installed on your console or computer but if you try to access the game, you’ll see an error message referring to missing entitlements. 

 

Can I get the Ultimate DLC Bundle content even though I play the game with Xbox Game Pass?   

Yes, the Ultimate DLC Bundle enables players to access all the content of Ultimate Edition without buying it separately or paying for the game a second time. If you cancel your subscription and re-activate it later, you will still have access to the content available through the Ultimate DLC Bundle.

Good news! If you cancel your subscription to Xbox Game Pass and buy Minecraft Dungeons Standard Edition, you will still have access to the Ultimate DLC Bundle content.   

Remember that the Ultimate DLC Bundle does not come with a game license, so you will need a copy of Minecraft Dungeons Standard Edition to access your Ultimate DLC Bundle content and the game itself.

 

What is Xbox Game Pass?  

Learn more about Xbox Game Pass and its benefits.

 

Upgrading Minecraft Dungeons to the Ultimate Edition 

Want to learn how to upgrade to Minecraft Dungeons Ultimate Edition? You’ve come to the right place. After all, who wouldn’t want a pet chicken to join them on their adventures?  

You can purchase the Ultimate DLC Bundle. This grants you the same content and experience as the Ultimate Edition: All six previously released DLCs, Hero Cape, two player skins, and your very own pet chicken.  

If you own the Standard Edition and now want to upgrade to Ultimate Edition, you can purchase the Ultimate DLC Bundle. 

 

PlayStation® 4 

  1. On the PlayStation® 4main menu, navigate to Minecraft Dungeons and press Down on the D-pad. 
  2. From the game information screen, scroll down and select PlayStation®Store
  3. Scroll down and select View All, then select Minecraft Dungeons Ultimate DLC Bundle.
  4. Select Add to Cart, then click Proceed to checkout, and complete the steps to checkout.

 

Nintendo Switch 

  1. On the Nintendo Switch main menu, navigate to Minecraft Dungeonsand press the + button. 
  2. Under the Software Informationcategory, select Nintendo eShop
  3. On the eShop page, scroll down to Downloadable Contentand select Minecraft Dungeons Ultimate DLC Bundle. If it is not listed, select View All Items and find the content there. 
  4. Select Proceed to Purchaseon the right side of the screen and complete the steps to checkout. 

 

Windows 10 and above 

  1. Open the Microsoft Store
  2. Press the Searchbutton at the top of the screen and type “Minecraft Dungeons Hero Pass”
  3. Select Minecraft Dungeons Ultimate DLC Bundle – Windows 10.
  4. Press the Buybutton and complete the steps to checkout. 

 

Minecraft Launcher 

  1. Open your web browser and go to https://www.minecraftdungeons.net/
  2. Scroll down to find Ultimate DLC Bundle, then press Add to Cart.
  3. Click the Carticon at the top of the page, then select Go to Checkout
  4. Follow the steps to sign into your Microsoft account and complete the steps to checkout.

 

Upgrade Minecraft Dungeons Standard Edition on Xbox One and Xbox Series X|S 

  1. Go to Minecraft Dungeons Ultimate DLC Bundle.
  2. Click Buy. If you have a code to use for purchase, click the 3 dots next to the Buybutton and click Redeem a code

 

The Hero Pass Upgrade can also be purchased directly from your Xbox console. 

  1. On your Xbox console, open the Microsoft Store
  2. On the left-hand sidebar, select Searchand type “Minecraft Dungeons Ultimate DLC Bundle”
  3. Select Minecraft Dungeons Ultimate DLC Bundle at the top of the screen.
  4. Click on Buyand follow the steps to checkout. 

 

Upgrade Minecraft Dungeons through Xbox Game Pass 

If you access Minecraft Dungeons through the Xbox Game Pass, you can purchase the Hero Pass to the platform you are playing on. If you have Xbox Game Pass Ultimate and wish to have the content on both the Xbox One and Windows 10 PC, you must purchase the Ultimate DLC Bundle separately on both platforms.

 

 

Last Updated - 2021-09-17 20:40:04 UTC

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