General Billing

Payment Troubleshooting FAQ

In This Article:      I can't make a purchase      I've been charged more than once      When will I receive my game   I can’t make a purchase Payment errors are often difficult to track down; they can happe...

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Transferring Your Minecraft License Between Devices

If you're looking for how to transfer your Minecraft worlds between devices, please go to Transfer Minecraft Worlds to Another Device.   We're often asked if players can download Minecraft for free after pur...

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Minecraft Billing FAQ

Where Can I Buy Minecraft: Java Edition? Minecraft: Java Edition can be played only on PC: Windows, MacOS, and Linux You can buy Minecraft: Java Edition from minecraft.net for $26.95 USD or local currency eq...

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I Can’t Buy a Gift Code

At the moment, gift codes can be purchased through Amazon. Mojang Studios no longer sells them directly. However, the Minecraft website currently links users only to the US version of Amazon.  So how do you ...

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Prepaid Card and Gift Code Redemption Issues

Minecraft prepaid gift cards are now available through select “brick and mortar” retailers. More information about purchasing a prepaid card.   Note: Gift codes can no longer be purchased from our site; toda...

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Can I Use PayPal to Buy a Gift Code?

In response to a greatly increased number of fraudulent transactions, we removed the option to purchase a gift code with PayPal. Players can help us combat fraudulent purchases by purchasing gift codes only ...

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Mojang Studios Refund Policy

If you are having difficulty playing a game purchased through Mojang Studios, check our list of community and technical resources.   Refunds for Minecraft: Java Edition  Refunds are available if you contact ...

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I Accidentally Disputed Charges

Some people may not recognize charges from a Swedish company or our payment partners, and sometimes a legitimate charge is disputed and refunded. Later, they may discover that the charge was for an intended ...

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