{"count":341,"next_page":"https://minecrafthelp.zendesk.com/api/v2/help_center/en-us/articles.json?page=2&per_page=30","page":1,"page_count":12,"per_page":30,"previous_page":null,"articles":[{"id":49769104889229,"url":"https://minecrafthelp.zendesk.com/api/v2/help_center/en-us/articles/49769104889229.json","html_url":"https://minecrafthelp.zendesk.com/hc/en-us/articles/49769104889229-Domino-s-x-Minecraft-Dungeons-II","author_id":46664165226893,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":26562723671949,"created_at":"2026-10-20T19:04:59Z","updated_at":"2026-10-21T20:25:40Z","name":"Domino's x Minecraft Dungeons II","title":"Domino's x Minecraft Dungeons II","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-21T20:25:40Z","user_segment_id":null,"permission_group_id":705672,"content_tag_ids":[],"label_names":["title_minecraft","subject_content_questions","section_26562723671949","category_events_promotions"],"body":"<p><span style=\"color: windowtext;\">For more information about the Domino's x Minecraft Dungeons II promotion, please visit our blog post </span><a href=\"https://www.minecraft.net/article/dominos-minecraft-dungeons-ii\" target=\"_blank\" rel=\"noopener noreferrer\">here</a><span style=\"color: windowtext;\">.</span></p><p><strong>Note: </strong>Any issues related to the code received from Domino's will need to be directed to <a href=\"https://www.dominos.com/en/content/customer-support\" target=\"_blank\" rel=\"noopener noreferrer\">Domino's support</a>.</p><p>If you have questions about Minecraft, unrelated to the Domino's promotion, contact <a href=\"https://help.minecraft.net/\" target=\"_blank\" rel=\"noopener noreferrer\">Minecraft support</a>.</p><h2 id=\"h_01M5FE3KJ2K1QM3EE3VGMHFC70\">What are the Domino’s x Minecraft Dungeons II in-game items? </h2><p>The Domino’s x Minecraft Dungeons II in-game items are cosmetic downloadable items for Minecraft Dungeons II, which requires the game be purchased separately. The in-game items include the Domino’s Skin, Cheesy Cube (Pet), and the Slice Slayer Cape. </p><h2 id=\"h_01M5FE3KJ3R5PB2E57B2Q75Z4T\">How can I earn the in-game items? </h2><p>Beginning October 26 in <a href=\"#h_01M5FE3KJFCX04JTPG1CJYKPZK\">select regions</a>, when you order and prepay for the Domino™ online, you’ll earn 1 of 3 in-game items (awarded randomly). Eligible orders require Domino’s® Rewards membership. Simply log in when placing your order, or order and sign up after checkout (for free) and you’ll gain access to the codes you earned in the My Deals &amp; Rewards section of <a href=\"https://nam06.safelinks.protection.outlook.com/?url=http%3A%2F%2Fdominos.com%2F&amp;data=05%7C02%7Cv-mdell%40microsoft.com%7Cc8865f830b6a4d9ee16d08df2ed9a866%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C639281184497153153%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=i2vhuwjPf43HWg3rvodHuVz46yNspyD%2Fg79VC8Oh6Ho%3D&amp;reserved=0\" target=\"_blank\" rel=\"noopener noreferrer\">Dominos.com</a> or the app. Limit 10 items per order. In-game items require Minecraft Dungeons II (sold separately). Limit 1 of each in-game item per Microsoft account. For more information, please review the <a href=\"https://www.dominos.com/minecraft-dungeons-ii/terms\">Terms and Conditions</a>.</p><h2 id=\"h_01M5FE3KJ39SKWCQ135HD664GA\">Can I order in-store or pay with cash at the register to earn in-game items? </h2><p>No. All qualifying orders must be placed and paid for online or in the Domino’s app. </p><h2 id=\"h_01M5FE3KJ3N2A9PZ5HNZDCFZQV\">Do I have to be a Domino’s® Rewards member to qualify? </h2><p>Yes, but joining is completely free. If you don’t have an account yet, you can sign up after checkout to receive your in-game item code. </p><h2 id=\"h_01M5FE3KJ32DMQ7P9VN45SJS3C\">I ordered the Domino before October 26 and received a Domino’s x Minecraft Dungeons II box. Does that mean I can claim an in-game item? </h2><p>You may have found a collectible Domino’s x Minecraft Dungeons II box early, but in-game items are only available with qualifying orders placed on or after October 26, 2026. Purchases of the new Domino before October 26, 2026, do not qualify for entry into the 20,000 Game Copy Giveaway. </p><h2 id=\"h_01M5FE3KJ4R7MVMQ2G72RSNPDE\">I received a Domino’s x Minecraft Dungeons II box, but I didn’t order the Domino. Do I still earn an in-game item code? </h2><p>No. You must place a qualifying online order for the Domino™ to receive an in-game item. </p><h2 id=\"h_01M5FE3KJ4CFPG66YXCREARTTZ\">Is there a limit on how many in-game items I can earn? </h2><p>Customers can earn multiple in-game items in a single order by purchasing multiple Dominos (one random item per qualifying Domino). The maximum number of in-game items that can be earned in a single order is 10. In-game item codes are awarded at random and may result in duplicates of the same item.  In-game items require Minecraft Dungeons II (sold separately). </p><h2 id=\"h_01M5FE3KJ425HVCBW51M629AK7\">Can I choose which in-game items I receive? </h2><p>You are unable to choose your in-game item. Each qualifying Domino purchase generates a single, randomized code with equal odds. You may receive duplicates across multiple orders or when ordering multiple Dominos at once in the same order. Duplicate codes can be shared with friends and family for the ultimate co-op adventure. </p><h2 id=\"h_01M5FE3KJ4NT12QFDPMN4WE79E\">I didn’t receive the code I wanted; can I swap it for another one? </h2><p>No. Unfortunately, codes cannot be swapped or traded in for alternate item types. </p><h2 id=\"h_01M5FE3KJ5NAHKXKPNYMC0Y68A\">If I get duplicates of the same in-game item, can I share my codes with a friend? </h2><p>Yes! We encourage you to share the duplicate codes with friends for the ultimate co-op gaming experience. Please note that Codes are not available for resale. </p><h2 id=\"h_01M5FE3KJ570KQNHY5MK03Z91X\">Can I redeem an in-game code more than once? </h2><p>No. Each individual code can only be redeemed once.  In addition, multiple codes for the same in-game item cannot be redeemed to the same Microsoft account because there is a limit of one of each in-game item per Microsoft account. </p><h2 id=\"h_01M5FE3KJ825ZDZW5981BZFAB1\">I received my code, but I'm having issues redeeming my code or accessing my items in-game </h2><p>The Domino's x Minecraft Dungeons II DLC in-game items require the <a href=\"https://www.minecraft.net/en-us/store/minecraft-dungeons-ii\">Minecraft Dungeons II game</a> (sold separately), Internet access, and a Microsoft account. We encourage you to review the redemption instructions below to ensure you have successfully completed the steps for redemption:</p><ul>\n<li data-list-item-id=\"e6949090365e9ae6970f67470d424189e\">Make a qualifying pre-paid online order for the new Domino. </li>\n<li data-list-item-id=\"e070b71d3e11abfed5a9d34cfb0945825\">In your Domino’s MyRewards account, locate your in-game item code under Domino’s MyDeals and Rewards. </li>\n<li data-list-item-id=\"e2e3adf4e7f32795f4ad6f30f70097db8\">Click the “Take Me There” button or visit <a href=\"https://www.minecraft.net/dominos\" target=\"_blank\" rel=\"noopener noreferrer\">www.minecraft.net/dominos</a> </li>\n</ul><h3 id=\"h_01M5G279CS0ZSZ793K3Y96B6NC\">Select your scenario: </h3><ul>\n<li data-list-item-id=\"e1c24f5212b53aa8dfab03beba6aca070\">Already have Minecraft Dungeons II?  </li>\n<li data-list-item-id=\"eb74e0d3c907bd7f352a803b4dc356575\">Purchase Minecraft Dungeons II?  </li>\n<li data-list-item-id=\"edbc3f452cd289fd42874b88406777386\">Additional Information </li>\n</ul><h3 id=\"h_01M5G27E2JW4MCTGHDZY6R0M14\">In-game:</h3><p>To redeem your Domino’s x Minecraft Dungeons II in-game items, you need to own <a href=\"https://www.minecraft.net/en-us/store/minecraft-dungeons-ii\">Minecraft Dungeons II</a>. </p><ul>\n<li data-list-item-id=\"e7c125c1b261a77efd7ff2a35da83e0f6\">Launch Minecraft Dungeons II and sign in with your Microsoft account. </li>\n<li data-list-item-id=\"e0d2ed248df3cbabdf4333bbdf5acdfea\">From your title screen, select “Settings” then scroll down to 'Exclusive Content'</li>\n<li data-list-item-id=\"e50d247b0860717ae7c9a3b4cac04e4d8\">Redeem Promotional Code </li>\n<li data-list-item-id=\"e6e078ba70769a990f8d8d3f3bae434a1\">Enter the 12-character in-game item code (Codes must be redeemed by December 31, 2027)</li>\n<li data-list-item-id=\"e2fcc0992ca3f14b1c1e4c19191e046fa\">Enjoy!</li>\n</ul><h2 id=\"h_01M5FE3KJCX9C3Q3W2FAR4REGZ\">What is required to use the in-game items? </h2><p>In-game DLC items require Minecraft Dungeons II (sold separately), Internet, and a valid Microsoft account. Not usable in any Minecraft game other than Minecraft Dungeons II. Geography limitations, country and balance restrictions, taxes, and Internet connection fees may apply. Microsoft Services Agreement (<a href=\"https://aka.ms/MSA\" target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"aka.ms/MSA\" data-bi-id=\"n2c1m1r4a3\" data-bi-ct=\"text\" data-bi-cn=\"aka.ms/msa\" data-bi-ecn=\"aka.ms/msa\">aka.ms/MSA</a>) applies. Minecraft - ESRB Rating: E 10+. With In-Game Purchases. Visit <a href=\"https://www.esrb.org/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"www.esrb.org\" data-bi-id=\"n3c1m1r4a3\" data-bi-ct=\"text\" data-bi-cn=\"www.esrb.org\" data-bi-ecn=\"www.esrb.org\">www.esrb.org</a> for rating information. Code(s) must be redeemed by December 31, 2027.</p><p>If you don’t have a Microsoft account, you can sign up for a one <a href=\"https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsignup.live.com%2Fsignup%3Fsru%3Dhttps%3A%2F%2Flogin.live.com%2Foauth20_authorize.srf%253flc%253d1033%2526nopa%253d2%2526client_id%253d46a72204-eaac-4cb2-b3ca-89f1c478ed5a%2526cobrandid%253d8058f65d-ce06-4c30-9559-473c9275a65d%2526mkt%253dEN-US%2526opid%253d8D605F0B7233D954%2526opidt%253d1789505127%2526uaid%253de6bbe901401041aaa682085955305bbd%2526contextid%253d568E2450EA1432F6%2526opignore%253d1%26mkt%3DEN-US%26uiflavor%3Dweb%26lw%3D1%26fl%3Ddob%252ceasi2%26cobrandid%3D8058f65d-ce06-4c30-9559-473c9275a65d%26client_id%3D46a72204-eaac-4cb2-b3ca-89f1c478ed5a%26nopa%3D2%26uaid%3De6bbe901401041aaa682085955305bbd%26suc%3D46a72204-eaac-4cb2-b3ca-89f1c478ed5a%26fluent%3D2%26scac%3D1%26uft%3D0%26gf%3D1&amp;data=05%7C02%7Cv-mdell%40microsoft.com%7Cc8865f830b6a4d9ee16d08df2ed9a866%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C639281184497181792%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=Yrlq94WXRJCu5D1X8jOJZ%2Bp2TmoKz4FrulBub03Kfdo%3D&amp;reserved=0\" target=\"_blank\" rel=\"noopener noreferrer\">here</a>. Microsoft Services Agreement (aka.ms/MSA) applies. </p><h2 id=\"h_01M5FE3KJDCR9R8T8VTHPANDNM\">Is there a deadline to redeem codes? </h2><p>Yes, code(s) must be redeemed by December 31, 2027. They will stay in your Domino’s My Deals &amp; Rewards section until February 7,2027. Beyond that date, you will need to document your codes elsewhere as codes will no longer be visible in your account, so we recommend you write them down. </p><h2 id=\"h_01M5FE3KJD73QNMDHF76V0THPF\">How do I get a collectible Domino’s x Minecraft Dungeons II box? </h2><p>All purchases of the Domino™ during the promotional timeframe (October 26, 2026 to January 10, 2027) will come in a collectible box, while supplies last.  </p><h2 id=\"h_01M5FE3KJD97123ZF243BHG31D\">How many collectible Domino’s x Minecraft Dungeons II boxes are there?  </h2><p>There are six (6) collectible Domino's x Minecraft Dungeons II pizza boxes. Boxes are distributed randomly with each qualifying order of the new Domino, while supplies last. </p><h2 id=\"h_01M5FE3KJD1TMPK737T2WR86DK\">Can I request a specific box or try to swap my box for the one I want? </h2><p>Boxes are distributed randomly, while supplies last. Boxes are not for sale and cannot be traded in for different boxes. </p><h2 id=\"h_01M5FE3KJE738E1QNQNSZ6KC0T\">Can I purchase a collectible box or ask to receive just the box for free? </h2><p>No. You must purchase the Domino™ to receive a Domino’s x Minecraft Dungeons II box.  </p><h2 id=\"h_01M5FE3KJEKTTCC900TB8P6KMS\">How do I enter for the chance to win a digital copy of Minecraft Dungeons II? </h2><p>From 10/26/26 - 11/4/26 users can enter for the chance to win a digital copy of Minecraft Dungeons II by entering on the “Giveaway” section of the Domino’s x Minecraft Dungeons II landing page site. Users must fill out the form and upload a valid receipt of a Domino™ purchase. 2,000 winners will be awarded each day. </p><p>Dungeons II game prizes are codes redeemable for Minecraft Dungeons II Standard Edition playable on Xbox Series X|S and PC. For game details, see: <a href=\"https://help.minecraft.net/hc/en-us/articles/48750243193357-Minecraft-Dungeons-II-Buying-and-Download-Information\" target=\"_blank\" rel=\"noopener noreferrer\">Minecraft Dungeons II Buying and Download Information</a>. Geography limitations, country and balance restrictions, taxes, and Internet connection fees may apply. Microsoft Services Agreement (aka.ms/MSA) applies. Minecraft Dungeons II - ESRB Rating: E 10+ (Fantasy Violence). Visit <a href=\"https://nam06.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.esrb.org%2F&amp;data=05%7C02%7Cv-mdell%40microsoft.com%7Cc8865f830b6a4d9ee16d08df2ed9a866%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C639281184497208771%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=2qlKjVSvn2%2BoHAdxFJTYCSXM5rv8pSYM4%2BgRFIQJaN8%3D&amp;reserved=0\" target=\"_blank\" rel=\"noopener noreferrer\">www.esrb.org</a> for rating information. Redeem your code(s) at <a href=\"https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.minecraft.net%2Fredeem&amp;data=05%7C02%7Cv-mdell%40microsoft.com%7Cc8865f830b6a4d9ee16d08df2ed9a866%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C639281184497222620%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=yhc%2BCxtk27OAnxsSPMQjwd3YdC3951P3tAs9lD3Hnaw%3D&amp;reserved=0\" target=\"_blank\" rel=\"noopener noreferrer\">minecraft.net/redeem</a>. Redemption requires a Microsoft account and Internet access. Code(s) must be redeemed by December 31, 2027.  </p><p>Limit one game per eligible Microsoft account and qualifying Domino's purchase. Microsoft is not a Sponsor of this offer. Microsoft may, freely and without liability, remove digital items redeemed through this promotion, suspend or ban accounts, and take other disciplinary or corrective action if Microsoft suspects or believes your account is engaged in fraudulent or abusive activity. Except as required by law, codes cannot be redeemed or exchanged for cash and are not refundable.  </p><h2 id=\"h_01M5FE3KJF0KCC07YTKB13NKEJ\">Can I enter into the sweepstakes every day during the promotion period? </h2><p>No, you can only enter once. All entries will roll over to the following days for each additional sweepstakes drawing. </p><h2 id=\"h_01M5FE3KJFQ44WVB7KV8RQ2S68\">If I win a digital copy of Minecraft Dungeons II, when will I know? </h2><p>The drawing date for daily winners will happen about 24-48 hours after the close of each day’s sweepstakes window. For full details, visit our Official Rules [Link].</p><h2 id=\"h_01M5FE3KJFCX04JTPG1CJYKPZK\">I noticed this promotion is for the United States. Are other international Domino’s partnering with Minecraft Dungeons II as well? </h2><p>The Domino’s and Minecraft Dungeons II partnership is part of a broader global rollout, giving fans in the following markets new ways to connect their love of gaming and pizza through branded boxes, in-game items, collectibles, and more (qualifying product, code distribution, and timing varies by country): USA, Australia, New Zealand, Belgium, Netherlands, Brazil, Canada, China, France, Germany, Japan, Malaysia, Singapore, Mexico, Portugal, Saudi Arabia, United Arab Emirates, Spain, Taiwan, South Korea, India, and Turkey.</p><p> </p>","user_segment_ids":[]},{"id":49084548465549,"url":"https://minecrafthelp.zendesk.com/api/v2/help_center/en-us/articles/49084548465549.json","html_url":"https://minecrafthelp.zendesk.com/hc/en-us/articles/49084548465549-Minecraft-Dungeons-II-System-Requirements","author_id":46664165226893,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":27983516571789,"created_at":"2026-09-22T18:47:10Z","updated_at":"2026-10-18T19:21:41Z","name":"Minecraft Dungeons II System Requirements","title":"Minecraft Dungeons II System Requirements","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-28T17:59:49Z","user_segment_id":null,"permission_group_id":705672,"content_tag_ids":[],"label_names":["section_27983516571789"],"body":"<h1 id=\"h_01M356W7SV20BGZ9KDHFRHSJCB\">System Requirements</h1><figure class=\"wysiwyg-table\" style=\"width: 100%;\"><table class=\"wysiwyg-table-resized\" dir=\"ltr\">\n<colgroup>\n<col style=\"width: 13%;\">\n<col style=\"width: 40%;\">\n<col style=\"width: 47%;\">\n</colgroup>\n<tbody>\n<tr>\n<td style=\"border-style: ridge; border-width: 3px;\"><span style=\"color: rgb(15, 71, 97);\"></span></td>\n<td style=\"background-color: #CEE2F2; border-style: ridge; border-width: 3px;\"><span style=\"color: rgb(15,71,97);\">Minimum Requirements</span></td>\n<td style=\"background-color: #CEE2F2; border-style: ridge; border-width: 3px;\"><span style=\"color: rgb(15,71,97);\">Recommended Requirements</span></td>\n</tr>\n<tr>\n<td style=\"background-color: #CEE2F2; border-style: ridge; border-width: 3px;\">OS</td>\n<td style=\"border-style: ridge; border-width: 3px;\">Windows 11 </td>\n<td style=\"border-style: ridge; border-width: 3px;\">Windows 11 </td>\n</tr>\n<tr>\n<td style=\"background-color: #CEE2F2; border-style: ridge; border-width: 3px;\">Architecture</td>\n<td style=\"border-style: ridge; border-width: 3px;\"><span style=\"color: rgb(38,36,35);\">x64</span></td>\n<td style=\"border-style: ridge; border-width: 3px;\">x64</td>\n</tr>\n<tr>\n<td style=\"background-color: #CEE2F2; border-style: ridge; border-width: 3px;\">Graphics</td>\n<td style=\"border-style: ridge; border-width: 3px;\">NVIDIA GeForce GTX 1050, AMD Radeon RX 560 or equivalent dedicated graphics card with at least 2 GB VRAM</td>\n<td style=\"border-style: ridge; border-width: 3px;\">NVIDIA GeForce GTX 1060, AMD Radeon RX 580, with at least 6 GB VRAM or equivalent</td>\n</tr>\n<tr>\n<td style=\"background-color: #CEE2F2; border-style: ridge; border-width: 3px;\">Processor</td>\n<td style=\"border-style: ridge; border-width: 3px;\">Intel Core i3‑8100, AMD Ryzen 3 2200G or equivalent</td>\n<td style=\"border-style: ridge; border-width: 3px;\">Intel Core i5‑8400, AMD Ryzen 5 2600 or equivalent</td>\n</tr>\n<tr>\n<td style=\"background-color: #CEE2F2; border-style: ridge; border-width: 3px;\">DirectX<span style=\"color: rgb(38,36,35);\"><strong>®</strong></span>\n</td>\n<td style=\"border-style: ridge; border-width: 3px;\"><span style=\"color: rgb(38,36,35);\">Version 11 </span></td>\n<td style=\"border-style: ridge; border-width: 3px;\">Version 11</td>\n</tr>\n<tr>\n<td style=\"background-color: #CEE2F2; border-style: ridge; border-width: 3px;\">Memory</td>\n<td style=\"border-style: ridge; border-width: 3px;\"><span style=\"color: rgb(38,36,35);\"> 8 GB RAM</span></td>\n<td style=\"border-style: ridge; border-width: 3px;\">16 GB RAM</td>\n</tr>\n<tr>\n<td style=\"background-color: #CEE2F2; border-style: ridge; border-width: 3px;\">Video Memory</td>\n<td style=\"border-style: ridge; border-width: 3px;\"><span style=\"color: rgb(38,36,35);\">2 GB</span></td>\n<td style=\"border-style: ridge; border-width: 3px;\">6 GB</td>\n</tr>\n</tbody>\n</table></figure><p><strong>*Windows 10 is no longer supported, and Minecraft Dungeons II may not run properly on it. We recommend you upgrade to Windows 11.</strong></p>","user_segment_ids":[]},{"id":49078602349325,"url":"https://minecrafthelp.zendesk.com/api/v2/help_center/en-us/articles/49078602349325.json","html_url":"https://minecrafthelp.zendesk.com/hc/en-us/articles/49078602349325-Minecraft-Dungeons-II-Parental-Controls","author_id":46664165226893,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":27983516571789,"created_at":"2026-09-22T15:57:00Z","updated_at":"2026-10-21T03:17:55Z","name":"Minecraft Dungeons II Parental Controls","title":"Minecraft Dungeons II Parental Controls","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-28T15:23:40Z","user_segment_id":null,"permission_group_id":705672,"content_tag_ids":[],"label_names":["section_27983516571789"],"body":"<p>You can buy Minecraft Dungeons II for a child account through the official Minecraft store using the child’s Microsoft account and then apply Microsoft’s parental controls to limit spending and content.</p><ol>\n<li data-list-item-id=\"e3f59ca3779caa72a23d109f236bfcadc\">\n<a href=\"https://help.minecraft.net/hc/en-us/articles/4408968616077-Set-Up-Microsoft-Family-Groups-for-Parental-Controls-in-Minecraft\" target=\"_blank\" rel=\"noopener noreferrer\">Create a Microsoft child account</a> for your child (or use an existing child account) with the child’s name and date of birth. This account will be the one that purchases the game.</li>\n<li data-list-item-id=\"ed0172dcf62a4a8ec778e493cd21d282a\">Choose either the <strong>Standard Edition</strong>, which includes the base game, two hero skins, the Twisted Cape, and the Twisted Chicken Pet, or the <strong>Deluxe Edition </strong>which includes everything in the Standard Edition PLUS future DLCs, extra skins, and pets. Buy Minecraft Dungeons II through a supported platform here:<ol>\n<li data-list-item-id=\"e3682a660fe6522ce1fa0394614c622ed\"><a href=\"https://www.minecraft.net/en-us/store/minecraft-dungeons-ii\" target=\"_blank\" rel=\"noopener noreferrer\">Minecraft.net store</a></li>\n<li data-list-item-id=\"e47359a9811e044fb6236d2cd976e75e2\"><a href=\"https://www.xbox.com/en-US/games/store/minecraft-dungeons-ii/9NSN56SL5HC0\" target=\"_blank\" rel=\"noopener noreferrer\">Xbox console store</a></li>\n<li data-list-item-id=\"eadb063741b03760ebac1d64bbaef501c\">\n<a href=\"https://www.minecraft.net/en-us/store/minecraft-dungeons-ii\" target=\"_blank\" rel=\"noopener noreferrer\">Other participating platforms</a> (Xbox, PlayStation, Nintendo, Steam)</li>\n<li data-list-item-id=\"e71047889613b12763efb2f3d7f7484b0\">You can also get Minecraft Dungeons II via Xbox Game Pass if your child account is part of a family share and you have an active subscription. </li>\n</ol>\n</li>\n<li data-list-item-id=\"eea70575209462827f15065b64dd90345\">Complete payment by following the purchase flow. The purchase will be billed to the Microsoft account payment method. </li>\n</ol><p><strong>Note:</strong> If you want to avoid direct payment by the child, set up <strong>Microsoft’s parental controls</strong> (see below) before completing your purchase.</p><h2 id=\"h_01M3M9RB63YED6WTWQ9AQVRPYN\">To set up Parental Controls</h2><p>You can <span style=\"color: windowtext;\">set up parental controls</span> for your child’s account which will allow you to create the following limitations:</p><ul>\n<li data-list-item-id=\"ef3d8d4cfde671b3718673e2cbe615515\">\n<a href=\"https://help.minecraft.net/hc/en-us/articles/24302243825677\" target=\"_blank\" rel=\"noopener noreferrer\">Managing Spending for Child Accounts in Minecraft Marketplace</a><span style=\"color: rgb(42, 100, 28);\"></span>\n</li>\n<li data-list-item-id=\"efccab4a87e932210f0a3d0d175ca4887\">\n<a href=\"https://help.minecraft.net/hc/en-us/articles/24302916594701\" target=\"_blank\" rel=\"noopener noreferrer\">Managing Multiplayer Game Access for a Child Account in Minecraft</a><span style=\"color: rgb(42, 100, 28);\"></span>\n</li>\n<li data-list-item-id=\"e5ba2118eb00500873fcd291687fa0937\">\n<a href=\"https://help.minecraft.net/hc/en-us/articles/26602043483405\" target=\"_blank\" rel=\"noopener noreferrer\">Allow a Microsoft Child Account to Redeem Codes for Minecraft</a><span style=\"color: rgb(42, 100, 28);\"></span>\n</li>\n<li data-list-item-id=\"ec1cb59aecedd50647fd77afdb9511f35\">\n<a href=\"https://help.minecraft.net/hc/en-us/articles/6985971367309\" target=\"_blank\" rel=\"noopener noreferrer\">Managing Child Account Social Settings Using Xbox Settings Online</a><span style=\"color: rgb(42, 100, 28);\"></span>\n</li>\n<li data-list-item-id=\"ebe36639bd7644c88b3334f7c293ef2bc\">\n<a href=\"https://help.minecraft.net/hc/en-us/articles/35189478489485\" target=\"_blank\" rel=\"noopener noreferrer\">Managing Child Account Social Settings Using the Xbox Family App</a><span style=\"color: rgb(42, 100, 28);\"></span>\n</li>\n<li data-list-item-id=\"efea794056b16eece2445c9dbe14197a9\">\n<a href=\"https://help.minecraft.net/hc/en-us/articles/20720109328269\" target=\"_blank\" rel=\"noopener noreferrer\">Change a Child Account’s Privacy &amp; Safety Permissions for Minecraft Realms Stories</a><span style=\"color: rgb(42, 100, 28);\"></span>\n</li>\n</ul><p><strong>Note:</strong> If your child account is part of a family share, you can give them access to Minecraft Dungeons II via Game Pass without needing to buy it.<span style=\"color: rgb(209,52,56);\">  </span><br> <br>Make sure to check platform rules as on Xbox, PlayStation, and Nintendo Switch as you may need to link the child account to your main account for purchase approval.</p><p> </p>","user_segment_ids":[]},{"id":49078500826637,"url":"https://minecrafthelp.zendesk.com/api/v2/help_center/en-us/articles/49078500826637.json","html_url":"https://minecrafthelp.zendesk.com/hc/en-us/articles/49078500826637-How-to-Uninstall-Minecraft-Dungeons-II","author_id":46664165226893,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":1,"upvote_count":1,"downvote_count":0,"section_id":27983516571789,"created_at":"2026-09-22T15:53:32Z","updated_at":"2026-10-08T13:22:01Z","name":"How to Uninstall Minecraft Dungeons II","title":"How to Uninstall Minecraft Dungeons II","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-28T15:45:14Z","user_segment_id":null,"permission_group_id":705672,"content_tag_ids":[],"label_names":["section_27983516571789"],"body":"<p>To uninstall Minecraft Dungeons II, follow the steps below:</p><h2 id=\"h_01M3MB18C3QZDPQ24PQHV7HCDJ\">Windows 11</h2><p><a href=\"https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-4b55f974-2cc6-2d2b-d092-5905080eaf98\" target=\"_blank\" rel=\"noopener noreferrer\">Uninstall or remove apps and programs in Windows - Microsoft Support</a></p><h2 id=\"h_01M3MB18C43V110T4SHX1WEC29\">Xbox</h2><p>On Xbox, you can uninstall Minecraft Dungeons II by using the Xbox console’s Settings menu or the Xbox app on Windows, and if installed via Game Pass, also remove it from your Microsoft account’s Game Pass library.</p><h3 id=\"h_01M3MB18C48A1G1N3YV6ZDSNAX\">Uninstall on Xbox Series X|S</h3><ol>\n<li data-list-item-id=\"e991331a797b9e1b26a8af3fd83a730c0\">Press the <strong>Xbox button</strong> on your controller to open the guide.</li>\n<li data-list-item-id=\"e2608a09a239216f441847903b2f0d1bc\">Go to <strong>Profile &amp; System &gt; Settings &gt; General &gt; Network settings &gt; Advanced settings &gt; Console settings</strong>.</li>\n<li data-list-item-id=\"e3a71476275de63fcb5528cea415aa153\">Select <strong>Manage games and apps</strong>.</li>\n<li data-list-item-id=\"e89d2aecaff4b28944b7c6a8110def8cd\">Highlight <strong>Minecraft Dungeons II</strong> in the list.</li>\n<li data-list-item-id=\"e8e275b0ac03e4d007f815ca053878b33\">Press the <strong>Menu button</strong> (three dots) and choose <strong>Uninstall</strong>.</li>\n<li data-list-item-id=\"e6a86d7333c45eab9c32061e27ac2d967\">Wait for confirmation that the game was removed.</li>\n</ol><p>Note: This will delete the game from your console’s storage. If you want to keep your save data, note that some Minecraft Dungeons II data is tied to your Microsoft account and may remain in the cloud.</p><h3 id=\"h_01M3MB18C7KRHTQX63W5Y3K83A\">Uninstall via Xbox app on Windows</h3><p>If you installed Minecraft Dungeons II via the Xbox app on your PC, follow these steps:</p><ol>\n<li data-list-item-id=\"e972d22e054861b6f82a2d820400576ff\">\n<strong>Sign in</strong> with the same Microsoft account used on your Xbox.</li>\n<li data-list-item-id=\"ea316d2d7faa0cf7aada4af833d1d5f3a\">Open the <strong>Xbox app</strong> (search for it in the Start menu).</li>\n<li data-list-item-id=\"e07a610ff4c2ef5097c625d3442cb9964\">In the left panel, click <strong>Games &amp; Apps</strong>.</li>\n<li data-list-item-id=\"e751556d271cabeab87be52fcc23195f9\">Find <strong>Minecraft Dungeons II</strong> in the list.</li>\n<li data-list-item-id=\"efd60549ea03062ddc4654ec3c1edbd24\">Right-click on it and select <strong>Uninstall game</strong>.</li>\n<li data-list-item-id=\"e51080997923e595b7a5e158ed316160f\">Confirm the removal.</li>\n</ol><h3 id=\"h_01M3MB18C9AXTB48930ZMKT021\">Remove from Game Pass</h3><ol>\n<li data-list-item-id=\"e3e8ddde6c82fa565ffb6ff27860378f9\">Go to <a href=\"https://account.microsoft.com/services\" target=\"_blank\" rel=\"noopener noreferrer\">account.microsoft.com/services</a> and sign in.</li>\n<li data-list-item-id=\"eba4abad2f01510ccf25c5413a507e378\">Find <strong>Minecraft Dungeons II</strong> in your list.</li>\n<li data-list-item-id=\"e8daa19bc32c4bdc75d7a7ed2b67f47cf\">Click <strong>Unsubscribe</strong> to remove it from your Game Pass library.</li>\n</ol><h2 id=\"h_01M3MB18CA740W7XGT4GVRPCSZ\">PlayStation 5</h2><p>If you want to remove Minecraft Dungeons II from your PS5, you can do it directly from the console game library without affecting your saves or progress. Here’s how:</p><ol>\n<li data-list-item-id=\"e9b61bf20d88759eaa3c30355d06747ae\">From the PS5 home screen, scroll right and select <strong>Game Library</strong> to see all installed games.</li>\n<li data-list-item-id=\"e4959f55ff254d4838a00c316173999f1\">Use the search bar or scroll to locate <strong>Minecraft Dungeons II</strong>. Select the game and open its main menu.</li>\n<li data-list-item-id=\"e561607979c943e6a8862e0f028cc5aaf\">On your controller, press the <strong>Options</strong> button while the game is selected. Choose <strong>Manage Game Content</strong> from the Menu.</li>\n<li data-list-item-id=\"e9326fd9071896d84b0dd19626b8a9368\">In the <strong>Manage Game Content</strong> menu, you’ll see the base game, updates, and any DLCs. Highlight the content you want to uninstall and select <strong>Delete</strong> or <strong>Uninstall</strong>.</li>\n<li data-list-item-id=\"e8bfd295154f6c827805b4da6506aebc6\">Follow the on-screen prompts to confirm removal. The game will be removed from your library, but your save data will remain unless you manually delete it.</li>\n</ol><p><strong>Important Notes</strong></p><ul>\n<li data-list-item-id=\"ebfa55f4e82560da91546c6e10b4f8054\">Uninstalling the base game will remove all DLCs and updates. If you want to keep DLCs, only uninstall the extras.</li>\n<li data-list-item-id=\"e3da46c53c43a10abb89617c614a57800\">Your save data is stored separately from the game files. So your progress should remain intact unless you delete the save folder manually.</li>\n<li data-list-item-id=\"ef0972411159322c7d6adb8b15a73c0d3\">If you reinstall later, you can redownload DLCs for free from the PlayStation Store if you use the same account.</li>\n</ul><p><strong>Tip:</strong> If you want to free up storage, you can also uninstall the game entirely from the Game Library by selecting it, pressing Options, and choosing Delete. This will remove both the game and its save data.</p><h2 id=\"h_01M3MB18CERZMWH58P6WQPSBPC\">Nintendo Switch</h2><p>If you want to remove Minecraft Dungeons II from your Nintendo Switch, you can do it directly from the console game library without affecting your saves or progress. Here’s how:</p><ol>\n<li data-list-item-id=\"e6692128dade45e37d30c0dba974d3201\">Turn on your Nintendo Switch and go to the <strong>Home menu</strong>.</li>\n<li data-list-item-id=\"e6fa7a602619c4f7a0307c32737799cd0\">Open <strong>Settings</strong> (the gear icon at the bottom of the screen).</li>\n<li data-list-item-id=\"e88aeabc174ca798ecbf8407dc500c802\">Select <strong>Data Management</strong> from the menu on the left.</li>\n<li data-list-item-id=\"e8fd6f5468a75b92e0d44c997c6524e00\">Select <strong>Software</strong> to see all of your installed games.</li>\n<li data-list-item-id=\"e045626532e17a2bfc3884456b3b7d3eb\">Highlight <strong>Minecraft Dungeons II </strong>and press the <strong>+ </strong>button (or select it from the list).</li>\n<li data-list-item-id=\"e6c9acd988de8ae08120d46e1be2eceec\">Choose <strong>Manage Software</strong> (if prompted) and then <strong>Delete Software</strong>.</li>\n<li data-list-item-id=\"ebacd17ff30ed5b004c17b59410f43b12\">Confirm by selecting <strong>Delete</strong> in the pop-up. The game’s icon will be removed from your<strong> Home</strong> menu.</li>\n</ol><p>Note: This process deletes the game software but does not remove your save data. Your progress is tied to your Nintendo Account and will be restored if you re-install the game.</p><p><strong><span style=\"color: rgb(255, 0, 0);\"></span></strong></p>","user_segment_ids":[]},{"id":49078215809293,"url":"https://minecrafthelp.zendesk.com/api/v2/help_center/en-us/articles/49078215809293.json","html_url":"https://minecrafthelp.zendesk.com/hc/en-us/articles/49078215809293-Minecraft-Dungeons-II-Promotional-Codes-and-Partner-Rewards","author_id":46664165226893,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":27983516571789,"created_at":"2026-09-22T15:43:50Z","updated_at":"2026-10-21T15:47:05Z","name":"Minecraft Dungeons II Promotional Codes and Partner Rewards","title":"Minecraft Dungeons II Promotional Codes and Partner Rewards","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-28T18:36:01Z","user_segment_id":null,"permission_group_id":705672,"content_tag_ids":[],"label_names":["section_27983516571789"],"body":"<h1 id=\"h_01M3MFD6VD29PYSC3NH4XKSR2E\">Understanding Platform and Profile Entitlements</h1><p>When it comes to owning content in Minecraft, not all items are stored in the same way. Some items are tied to the platform where you purchased them, while others are tied to your game profile.</p><p>Understanding the difference can help explain why certain content appears on one device but not another.</p><h1 id=\"h_01M3MFD6VEKB2WHWKHVNHX2H3P\">What Are Platform Entitlements?</h1><p>Platform entitlements are items or content that are tied to a platform store account.</p><p>Examples include:</p><ul>\n<li data-list-item-id=\"e22cbd61983fff562a7ca54052a672057\">Base game ownership</li>\n<li data-list-item-id=\"e1675bb0a989fbfaa7482c39ed92493b3\">Downloadable content (DLC)</li>\n<li data-list-item-id=\"e9c85c9cc1ea7ab556440f819569bba38\">Deluxe Edition content</li>\n<li data-list-item-id=\"e1e5c279ba9c59d31c573b38eace31be6\">Pre-order bonuses</li>\n<li data-list-item-id=\"ebe0d764ba558a58f0edbaf48dd9ac103\">Content purchased through a platform storefront</li>\n</ul><p>Because these entitlements are managed by the platform where they were purchased, they may only be available when using that platform account.</p><p><span style=\"color: rgb(15,71,97);\">Example: </span><br>If you purchase Deluxe Edition content through a platform store, that purchase is associated with that platform's licensing system.</p><h1 id=\"h_01M3MFD6VGF3ZJ80CMHKSCWNJG\">What Are Profile Entitlements?</h1><p>Profile entitlements are items linked directly to your game profile.</p><p>These items are managed by Minecraft's game services rather than a platform storefront.</p><p><span style=\"color: rgb(15,71,97);\">Example: </span><br>If you receive a promotional cape from a community event or redeem a cosmetic code, that item becomes part of your game profile's collection.</p><h1 id=\"h_01M3MFD6VKZM1RESB28F64QJBZ\">Why Does This Matter?</h1><p>If you're trying to find a missing cosmetic or determine where a redeemed reward should appear, the type of entitlement can make a difference.</p><figure class=\"wysiwyg-table\" style=\"width: 100%;\"><table class=\"wysiwyg-table-resized\" dir=\"ltr\">\n<colgroup>\n<col style=\"width: 50.43%;\">\n<col style=\"width: 49.57%;\">\n</colgroup>\n<tbody>\n<tr>\n<td style=\"background-color: #CEE2F2; border-style: ridge; border-width: 3px;\"><span style=\"color: windowtext!important;\"><strong>Content Type</strong></span></td>\n<td style=\"background-color: #CEE2F2; border-style: ridge; border-width: 3px;\"><span style=\"color: windowtext!important;\"><strong>Usually Stored As</strong></span></td>\n</tr>\n<tr>\n<td style=\"border-style: ridge; border-width: 3px;\">Game ownership</td>\n<td style=\"border-style: ridge; border-width: 3px;\">Platform entitlement</td>\n</tr>\n<tr>\n<td style=\"border-style: ridge; border-width: 3px;\">DLC purchases</td>\n<td style=\"border-style: ridge; border-width: 3px;\">Platform entitlement</td>\n</tr>\n<tr>\n<td style=\"border-style: ridge; border-width: 3px;\">Deluxe Edition purchases</td>\n<td style=\"border-style: ridge; border-width: 3px;\">Platform entitlement</td>\n</tr>\n<tr>\n<td style=\"border-style: ridge; border-width: 3px;\">Promotional capes</td>\n<td style=\"border-style: ridge; border-width: 3px;\">Profile entitlement</td>\n</tr>\n<tr>\n<td style=\"border-style: ridge; border-width: 3px;\">Promotional pets</td>\n<td style=\"border-style: ridge; border-width: 3px;\">Profile entitlement</td>\n</tr>\n<tr>\n<td style=\"border-style: ridge; border-width: 3px;\">Event rewards</td>\n<td style=\"border-style: ridge; border-width: 3px;\">Profile entitlement</td>\n</tr>\n<tr>\n<td style=\"border-style: ridge; border-width: 3px;\">Redeemed cosmetic codes</td>\n<td style=\"border-style: ridge; border-width: 3px;\">Profile entitlement</td>\n</tr>\n</tbody>\n</table></figure><p> </p><h1 id=\"h_01M3MFD6VR58PK7BGVTTFNMPGQ\">How Do I Redeem Cosmetic Codes?</h1><p>Some promotions include a code that unlocks cosmetic content, such as a cape, pet, or skin.</p><p>The redemption process may vary depending on the promotion, but cosmetic rewards are typically redeemed through the game experience associated with the promotion.</p><p>Follow the instructions included with your code to redeem it.</p><p>After successful redemption:</p><ol>\n<li data-list-item-id=\"eb5091ae292e0441251d2609acc270097\">Sign in with the account you intend to use.</li>\n<li data-list-item-id=\"e71f749c670095d800ad7e5c30154965f\">Complete the redemption process described by the promotion.</li>\n<li data-list-item-id=\"ea1fb649615d3523ec06483c222ad7a2d\">Restart the game if necessary.</li>\n<li data-list-item-id=\"e5d8fcb9b3bfb94718d2a29c432181650\">Check your customization, cosmetics, dressing room, inventory, or profile rewards area (depending on the game).</li>\n</ol><h1 id=\"h_01M3MFD6VT9TMTAAJ9FZ6XMYJ0\">Why Can't I Redeem My Code on a Storefront?</h1><p>Promotional cosmetic codes are often different from game purchase codes.</p><p>A game or DLC code may be redeemed through a platform storefront.</p><p>A cosmetic code may instead be redeemed through a promotion-specific redemption flow designed for that reward.</p><p>Always follow the instructions included with your code.</p><p> </p><h1 id=\"h_01M3MFD6VVFWBBPKQVD44AZXC1\">Need More Help?</h1><p>If you're missing content, see <strong>Missing Cosmetic Rewards</strong> or <strong>Troubleshooting Code Redemption Issues</strong>.</p><p> </p><h1 id=\"h_01M3MFD6VVC1BZ27H2SM8GRWSM\">Missing Cosmetic Rewards</h1><p>If a cosmetic reward, cape, pet, skin, or promotional item isn't appearing in-game, there are several steps you can take before contacting support.</p><h2 id=\"h_01M3MFD6VWQP25T2VN8R2YVXNP\">Verify the Correct Account</h2><p>Many cosmetic rewards are associated with the account used during redemption or reward distribution.</p><p>Make sure you're signed in with the same account that:</p><ul>\n<li data-list-item-id=\"e25c4091c24f901c47fa5f6b5e95da733\">Redeemed the code</li>\n<li data-list-item-id=\"e9e25b461eaaeb6a8a360691342afd547\">Participated in the event</li>\n<li data-list-item-id=\"ecbdf2c19a918dbaff1ed24d2424b45ca\">Received the promotion</li>\n</ul><h2 id=\"h_01M3MFD6VXRX6WA8BB8CB5QP9Y\">Restart the Game</h2><p>After a reward is granted, it may take time to appear.</p><p>Try:</p><ol>\n<li data-list-item-id=\"e7757dbb60b42f7f4e32c4dcaaca39eb2\">Closing the game completely.</li>\n<li data-list-item-id=\"eee2c9627128e75685f486d84a5e38a06\">Signing out and back in.</li>\n<li data-list-item-id=\"e061f3cbfa11748638a7fc5b85cdfdd8c\">Restarting your device.</li>\n<li data-list-item-id=\"ee0f7162904de5862e66ec6bd3636d092\">Launching the game again.</li>\n</ol><h2 id=\"h_01M3MFD6VY8K4WPGJX1P5J0D9X\">Check Where the Item Appears</h2><p>Different rewards may appear in different locations.</p><p>Look in:</p><ul>\n<li data-list-item-id=\"e61b784a57d6e5d013dccd6b95dda57d7\">Character customization menus</li>\n<li data-list-item-id=\"e9fc8020290840d3037ac024e068716f9\">Cosmetic collections</li>\n<li data-list-item-id=\"e77d833ec3aaa0880748d3c46300d1c7d\">Inventory screens</li>\n<li data-list-item-id=\"e0761981b571ff58d42732d7daefbbaf7\">Reward or profile sections</li>\n</ul><h2 id=\"h_01M3MFD6VZ4TSVPHGWBFZRM2AX\">Confirm the Reward Was Successfully Redeemed</h2><p>If the item came from a code or promotion, verify that:</p><ul>\n<li data-list-item-id=\"e80c9bbb5aaba24f2503417d5678012ac\">The redemption was completed successfully.</li>\n<li data-list-item-id=\"e851f2f98116f878b8576b6cea48d7594\">No error messages were displayed.</li>\n<li data-list-item-id=\"e6f9ded4d9f698bb7f1270963a671a78d\">The reward confirmation was received.</li>\n</ul><h2 id=\"h_01M3MFD6W05VWCAEAJEWFZ2HPW\">After Linking or Unlinking Accounts</h2><p>Some content may be associated with the account where it was originally redeemed or granted. If you've recently linked or unlinked accounts, verify that you're signed into the same account that received the reward. </p><h2 id=\"h_01M3MFD6W1X48VPGYFVY7RQSF5\">Contact Support</h2><p>If the reward is still missing, include:</p><ul>\n<li data-list-item-id=\"e082fd247bfcfed726bf06339d7656666\">The name of the reward</li>\n<li data-list-item-id=\"e9b7b967b468ab4b38d6cb4ec44fa80a6\">The promotion or event name</li>\n<li data-list-item-id=\"e990d16f97fad021e5fec10d57b4253ac\">Screenshots of any redemption confirmation</li>\n<li data-list-item-id=\"e13ccb624a710ba9ad8f003182a5f1b52\">The account used during redemption</li>\n</ul><h1 id=\"h_01M3MFD6W1SH5T76TG5R5NYHCF\">Troubleshooting Code Redemption Issues</h1><p>Having trouble redeeming a code? This guide covers the most common redemption problems and their solutions.</p><h2 id=\"h_01M3MFD6W24D4QXTPQSFPB8TPS\">Error: Invalid Code</h2><p>This message can occur when:</p><ul>\n<li data-list-item-id=\"e4342f6513d2fdfb5a8274e0497d94530\">The code was entered incorrectly.</li>\n<li data-list-item-id=\"e3aa858489edf6692cf18783800c5d1a8\">The code has expired.</li>\n<li data-list-item-id=\"e9d12929f45d2845bfd2f35b8faed4f4b\">The code is not recognized by the redemption system. </li>\n</ul><p>Double-check the code and try again.</p><h2 id=\"h_01M3MFD6W2BPJHCBC6X12QJGFA\">Error: Code Already Redeemed</h2><p>Some codes can only be redeemed once.</p><p>If you receive this error:</p><ul>\n<li data-list-item-id=\"ed673900667dd1e942af96084cefe9043\">Verify that you haven't already used the code.</li>\n<li data-list-item-id=\"ed57993aaacf45a132fbe7b5b30355155\">Confirm that another account did not redeem the code previously.</li>\n</ul><h2 id=\"h_01M3MFD6W3Z4D50698VGWBA7AP\">Error: Code Expired</h2><p>Promotional codes may have redemption deadlines.</p><p>If a code has expired, it may no longer be valid for redemption. </p><h2 id=\"h_01M3MFD6W4CD18DCR06RJ2WH6F\">Unable to Connect During Redemption</h2><p>Some redemption systems require an internet connection.</p><p>Try:</p><ol>\n<li data-list-item-id=\"e4d9fe3bc8a95c85830b6213b1a6a66d5\">Verifying your internet connection.</li>\n<li data-list-item-id=\"e637e95810200ea6278a7a0c6d36da749\">Restarting the game.</li>\n<li data-list-item-id=\"e46d508fa3efb2bea25008ea0457b4cc0\">Trying again later.</li>\n</ol><h2 id=\"h_01M3MFD6W4QRYSDGCEWZW5464V\">I Redeemed a Code but Didn't Receive My Reward</h2><p>If redemption was successful but the item does not appear:</p><ul>\n<li data-list-item-id=\"eba10d37aec594da8e964017e0258c9ac\">Restart the game.</li>\n<li data-list-item-id=\"e213bfa0e93a3803e6d2dffd60a2b37c3\">Confirm you're signed into the correct account.</li>\n<li data-list-item-id=\"eef7a5f948af021490d81b2a8038999b1\">Check the area where the reward should appear.</li>\n<li data-list-item-id=\"e31f82082517cc79275ed94de905b2f76\">Allow some time for delivery. </li>\n</ul><h2 id=\"h_01M3MFD6W5JK8G6KRGXD003WQZ\">Contact Support</h2><p>When creating a support request, include:</p><ul>\n<li data-list-item-id=\"e820f98ecb67503e1ffcdaf2ad3030b84\">The code type</li>\n<li data-list-item-id=\"e8ab327b7c6b16c1bf35fa76b741c057e\">The promotion name</li>\n<li data-list-item-id=\"ed0ebd55d33e086c63f97d68fbd6988a0\">Screenshots of any error messages</li>\n<li data-list-item-id=\"e7589ae015a686081900268780539e826\">The date of redemption</li>\n<li data-list-item-id=\"ee75cbbc2cf3759f4b356cd693d75ca6d\">Redemption confirmation details, if available</li>\n</ul><p>Providing this information helps Support investigate your issue more quickly.</p>","user_segment_ids":[]},{"id":49078010105101,"url":"https://minecrafthelp.zendesk.com/api/v2/help_center/en-us/articles/49078010105101.json","html_url":"https://minecrafthelp.zendesk.com/hc/en-us/articles/49078010105101-Minecraft-Dungeons-II-In-Game-Features","author_id":46664165226893,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":1,"upvote_count":1,"downvote_count":0,"section_id":27983516571789,"created_at":"2026-09-22T15:38:10Z","updated_at":"2026-10-21T17:04:10Z","name":"Minecraft Dungeons II In-Game Features","title":"Minecraft Dungeons II In-Game Features","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-28T17:22:12Z","user_segment_id":null,"permission_group_id":705692,"content_tag_ids":[],"label_names":["section_27983516571789"],"body":"<h1 id=\"h_01M3MDK6XY133J1V37ZZBN1711\">Enchantment Books</h1><p>Enchantment books are used to enchant your items at the Enchantsmith. You'll need Enchantment Points to use them!</p><p>Collect enchantment books by completing quests and exploring dungeons and rifts.</p><h1 id=\"h_01M3MDK6XY3DVRJ7QNPBSJBAQJ\">Pets</h1><p>Pets are companions that you can equip, and that help you in battle with their unique looks and charisma, even if they don't directly participate in combat.</p><p>You can obtain pets from different editions of the game and through special promotions.</p><h1 id=\"h_01M3MDK6XYAHZMG65DJCRKWPET\">Talismans</h1><p>Talismans can be equipped to grant potent passive abilities, and you can have a maximum of three talismans at the same time.</p><p>They will gain Experience with you and become more powerful the longer you have them equipped.</p><p>Make sure to switch between your talismans to get them to max level to be ready for every type of challenge!</p><h1 id=\"h_01M3MDK6XZRFKK04BNDZE0QC1J\">Artifacts</h1><p>Artifacts are powerful items that give unique abilities when equipped. You can have a maximum of three artifacts equipped, and you use them by pressing the buttons they are assigned to.</p><p>Using an artifact costs souls and many artifacts have cooldown periods between uses.</p><p>Different artifacts work in different ways; some are one-shot that trigger directly, some are channeling continuously, and some charge a big effect at the end. Use them wisely!</p><h1 id=\"h_01M3MDK6Y075E8KXMEEETAB2BC\">Multiplayer Progression</h1><p>Progress related to quests, level, and item drops will not be saved for you if the party leader has significantly higher progress than yours. Quests marked with this icon won't save progress. You will still be able to experience all the game features together.</p><p>You can play with a friend with similar progression as yours, matchmake, or play solo to advance your progression.</p><h1 id=\"h_01M3MDK6Y1XBHAZR4Y1VD9GNDA\">Echo Shards</h1><p>An echo shard is a resource dropped by defeated soul corrupted mobs and bosses, which can be used to apply enchantments to gear at an Enchantsmith. Merchants are also upgraded by using echo shards.</p><h1 id=\"h_01M3MDK6Y19XYHAEY68GBGW0JZ\">Emeralds</h1><p>An emerald is a resource used to purchase and upgrade items. They are dropped from chests and defeated mobs. You can also use emeralds with a blacksmith to upgrade gear to higher levels.</p><h1 id=\"h_01M3MDK6Y2SS0HG7593TDHR8EB\">Enchantment Points</h1><p>An enchantment point is a resource used to apply enchantments to gear. They are gained by leveling up. Your Hero will start with no enchantment points and will gain one per level up to a maximum of 99. Enchanted books can be applied to gear by using an enchantment point at an enchantsmith.</p><h1 id=\"h_01M3MDK6Y2CPTX664RB23MMDGT\">Food</h1><p>Food can be dropped by artifacts, chests, and defeated mobs, and are auto-consumable items that instantly heal your Hero when used.</p><p> </p>","user_segment_ids":[]},{"id":48913082822285,"url":"https://minecrafthelp.zendesk.com/api/v2/help_center/en-us/articles/48913082822285.json","html_url":"https://minecrafthelp.zendesk.com/hc/en-us/articles/48913082822285-Minecraft-Dungeons-II-Accessibility-Settings","author_id":46664165226893,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":1,"upvote_count":1,"downvote_count":0,"section_id":27983516571789,"created_at":"2026-09-15T15:11:37Z","updated_at":"2026-10-15T21:02:27Z","name":"Minecraft Dungeons II Accessibility Settings","title":"Minecraft Dungeons II Accessibility Settings","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-28T15:17:49Z","user_segment_id":null,"permission_group_id":705672,"content_tag_ids":[],"label_names":["section_27520753301005","section_27983516571789"],"body":"<p>We believe everyone should be empowered and enabled to play Minecraft Dungeons II. This article will focus on accessibility options available in Minecraft Dungeons II.    </p><p><strong>Note: Upon start-up, the first screen with interactivity on it is the Main Menu.  </strong></p><h1 id=\"h_01M3M9BSEYT3HWAPMB2DKWDM1M\">Accessibility Settings </h1><p>Minecraft Dungeons II includes an Accessibility Menu. Select it from the Main Menu via the Settings menu, or from the in-game Settings menu.  </p><h2 id=\"h_01M3M9BSEY7CPT89BN40VDWAVS\">Settings Available on the Accessibility Menu </h2><h2 id=\"h_01M3M9BSEYGRQVCBW4VPVXS31H\">Gameplay</h2><ul><li data-list-item-id=\"eefd66bc84037fc8411812bf6fc436479\">Guidance Trail – Toggle to enable or disable the guidance trail feature.</li></ul><h2 id=\"h_01M3M9BSEZQG7ANH0P8NXX57EC\">Hearing</h2><ul>\n<li data-list-item-id=\"eb862bee308106353d12576d797c9f032\">Set audio output to mono – Combines all audio channels into a single mono mix, played equally through all speakers.</li>\n<li data-list-item-id=\"e8a70d78342af09bd66946beab486e1fb\">Voiceover subtitles – Turn on to display subtitles for cutscene voiceover.<ul>\n<li data-list-item-id=\"e082f9c0ca79ea2e3d5b3e9072392c192\">Subtitle text size – Adjust the size of subtitle text. Make it larger to read more easily, or smaller to fit more text on the screen.</li>\n<li data-list-item-id=\"e296ba0da04072a7a264c8df706cc6691\">Subtitle text color – Choose a color for subtitle text to make it easier to read or to match your visual preferences.</li>\n<li data-list-item-id=\"e6c6fa95a5440e65d3988c1858ea62b39\">Subtitle background opacity – Add a background behind subtitle text to improve readability. You can make it more or less opaque to suit your preference.</li>\n</ul>\n</li>\n</ul><h2 id=\"h_01M3M9BSF1G4NWR7832A664Q6C\">Screen Reader</h2><ul>\n<li data-list-item-id=\"edb3159b36f24fcd602614497bc82b0b8\">Screen reader – Enable spoken narration for menus and on-screen text to assist players with visual impairments.</li>\n<li data-list-item-id=\"e865d75884d26f202c0925a784050a2b5\">Screen reader volume – Adjusts how loud the screen reader is. Set higher for easier listening, or lower to keep it in the background.</li>\n<li data-list-item-id=\"e6b6174fe849c15e270bcd3783e8abf2d\">Screen reader speed – Adjust how fast the screen reader reads text aloud.</li>\n</ul><h2 id=\"h_01M3M9BSF2KRWN7HGJ7RS4X21D\">Text</h2><ul>\n<li data-list-item-id=\"e21d8e18c0ec329c785ca059f4176ab60\">Text size – Changes the size of in-game and menu text. Increase it to make text easier to read or decrease it to fit more text on the screen.</li>\n<li data-list-item-id=\"efc4bfdfe43735ee02eef8c1143bad20f\">Font style – Choose the style of text used in menus, subtitles, and on-screen prompts.<ul>\n<li data-list-item-id=\"ee4add82441374a89c7e56b699bfbfac4\">Stylized – Unique Minecraft fonts that match the game’s visual style.</li>\n<li data-list-item-id=\"e5ba5d769b593ad6ad6dae3a8f662ff77\">Simplified – Simple, clear, and easy-to-read text.</li>\n</ul>\n</li>\n<li data-list-item-id=\"e9ae82511a27c46a94d37cf6a63c03373\">UI size – Adjust the size of the interface on your screen. This includes both menu and HUD elements but excludes text. Increase the size to make everything easier to see. Decrease the size to fit more of the game world on your display.</li>\n<li data-list-item-id=\"e8596174fc673807ea284d017269ec46d\">Read time – Controls how long animated text like notifications stay on screen. Increase this setting if you need more time to read.</li>\n</ul><h2 id=\"h_01M3M9BSF7GWNM5HYE7J71569Z\">Color</h2><ul>\n<li data-list-item-id=\"e0d7d4b8cc1d03d120c3fdeab4c12e431\">Color blind mode – Adjusts the game’s colors to make important details easier to see.<ul>\n<li data-list-item-id=\"e5c2d0036e10fa3c8f4f45b4568c2c567\">None – Standard color settings.</li>\n<li data-list-item-id=\"ed9a61fe22dd68c5b6cfd49d31b8814f9\">Deuteranope – Helps if you have trouble seeing green tones.</li>\n<li data-list-item-id=\"ec5dbe668576f7be3496e2cf3da464829\">Protanope – Helps if you have trouble seeing red tones.</li>\n<li data-list-item-id=\"e813eea6ec3050e1fb99c5a07f3bcade3\">Tritanope – Helps if you have trouble seeing blue tones.</li>\n</ul>\n</li>\n<li data-list-item-id=\"ef99f1af1cb3e619be9496e652443d12b\">High contrast mode – Enhances the visibility of important elements by making them stand out more against the background.</li>\n<li data-list-item-id=\"ef811a78758018c57060c14a990729fd0\">Custom Colors – Choose your own colors for key interface elements, like HUD, menus, and indicators. Personalize the look of the game or pick colors that are easier for you to see.</li>\n</ul><h2 id=\"h_01M3M9BSFBD6N8R7130J70QSS3\">Graphics</h2><ul><li data-list-item-id=\"eec3ce6a885af750c6a3c074de3d7a107\">Camera shake – Enable or disable camera shake effects during gameplay. Some in-game elements like explosions, big mobs, and level changes cause the camera to shake. Disable camera shake if you feel it’s too intense for you. </li></ul><h2 id=\"h_01M3M9BSFCH2VDMPFJ459M13BX\">Accessible Menu Navigation and Narration</h2><p>Minecraft Dungeons II (using English as a language) includes the ability to navigate the menus in an accessible way using a keyboard or controller. </p><h2 id=\"h_01M3M9BSFDKPTSYH768886FEMT\">About Menu UI Narration </h2><ul>\n<li data-list-item-id=\"e6a14352601d9bbaae8e9c26ac5955335\">If you have a screen reader enabled on your PC, Minecraft Dungeons II will automatically enable menu UI narration when the game is launched. </li>\n<li data-list-item-id=\"e0fe54807c5bd8150f38b2dee3ffc0c4b\">Menu UI narration can be enabled and disabled in the Accessibility Menu in the Screen Reader section. </li>\n</ul><h2 id=\"h_01M3M9BSFETT9JM6F4YR4AHB94\">Tips on Navigating Menus </h2><ul>\n<li data-list-item-id=\"eb118e5dc7a91be67a1ba563c252269fe\">Use a controller (or keyboard on PC) to navigate all menus in Minecraft Dungeons II.</li>\n<li data-list-item-id=\"e5a706aabd8a1b26f61149ee2eb578ab3\">Use the Escape key as a shortcut to go back to the previous selection or close the current screen in Minecraft Dungeons II edition on PC. </li>\n</ul><h1 id=\"h_01M3M9BSFFRZG7F30JTZCG7DD8\">Accessing the Friends Menu in Multiplayer </h1><p>When playing an Online game, you can open the Map on your controller and go to the Party menu. Once in the Party menu, you can see which of your Friends are online, and you have the option of inviting them to your game. </p><h1 id=\"h_01M3M9BSFF62XCWNXPA44FS7DK\">Future Accessibility Features </h1><p>Minecraft Dungeons II is working on improving the existing features and adding additional features for accessibility in future updates. We'd love to hear your thoughts and suggestions on what is most important to you. Please submit your ideas at <a href=\"https://feedback.minecraft.net/\" target=\"_blank\" rel=\"noopener noreferrer\">https://feedback.minecraft.net</a>.</p>","user_segment_ids":[]},{"id":48779201191437,"url":"https://minecrafthelp.zendesk.com/api/v2/help_center/en-us/articles/48779201191437.json","html_url":"https://minecrafthelp.zendesk.com/hc/en-us/articles/48779201191437-Minecraft-Dungeons-II-Editions-Ownership-and-Purchase-Support","author_id":46664165226893,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":27983516571789,"created_at":"2026-09-09T17:44:30Z","updated_at":"2026-10-19T21:56:56Z","name":"Minecraft Dungeons II Editions, Ownership, and Purchase Support","title":"Minecraft Dungeons II Editions, Ownership, and Purchase Support","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-28T15:29:42Z","user_segment_id":null,"permission_group_id":705672,"content_tag_ids":[],"label_names":["section_27983516571789"],"body":"<h1 id=\"h_01M3MA4Q71FD4NKH3Q1F834ZWW\">Choose an Edition</h1><h2 id=\"h_01M3MA4Q72TV5TM6E7XBHH6R13\">Standard Edition </h2><p>Minecraft Dungeons II Standard Edition includes the full base game (campaign, co-op, gear progression, new biomes), as well as two hero skins included in the base game. </p><h2 id=\"h_01M3MA4Q72SRQ49SQA59K1ZAHA\">Deluxe Edition</h2><p>Minecraft Dungeons II Deluxe Edition includes everything in the Standard Edition, and you'll also get the Soul Cape, the Blub Pet, four exclusive Hero Skins (Valorie, Kellen, Flores, Ren) in addition to the two skins included in the base game, and access to two post-launch DLC packs when they become available.</p><h2 id=\"h_01M3MA4Q72Q28GM3KAF7CP6RKG\">Deluxe Upgrade</h2><p>If you already own Minecraft Dungeons II Standard Edition, you can upgrade to the Deluxe Edition to add more content to your game. The cost to upgrade is $20 and it will automatically add both future DLCs (DLC 1 and DLC 2 as they become available) and exclusive cosmetics.</p><h2 id=\"h_01M3MA4Q73TH0XD0SRSCVCRZ89\">Game Pass Ownership</h2><p>Minecraft Dungeons II will be available on Xbox Game Pass on day one, September 29, 2026. You'll be able to play Minecraft Dungeons II through your subscription without any additional costs. </p><h2 id=\"h_01M3MA4Q73YDNBVHSDH6RK1TP4\">Play on Xbox and Windows with One Purchase</h2><p>Minecraft Dungeons II supports <a href=\"https://www.xbox.com/en-US/games/xbox-play-anywhere\" target=\"_blank\" rel=\"noopener noreferrer\">Xbox Play Anywhere</a>.</p><p>When you purchase the game digitally through the <a href=\"https://www.xbox.com/en-us/games/store/minecraft-dungeons-ii/9p5786pjb9rp\" target=\"_blank\" rel=\"noopener noreferrer\">Microsoft Store on Xbox or Windows</a>, you can play on both Xbox consoles and Windows PCs without purchasing the game a second time.</p><p>To access your game on another supported device:</p><ol>\n<li data-list-item-id=\"e7de24d60399632e399b352ca9fec9063\">Sign in using the same Microsoft account used for your purchase.</li>\n<li data-list-item-id=\"e94837007221ba5450104d1b31432190b\">Install the game from your library.</li>\n<li data-list-item-id=\"e441410e2668632bb4ba03e2306cadf6c\">Launch and play on your preferred platform.</li>\n</ol><p><span style=\"color: rgb(38,36,35);\">Visit </span><a href=\"https://www.minecraft.net/en-us/about-dungeons-ii\" target=\"_blank\" rel=\"noopener noreferrer\">Minecraft Dungeons II</a><span style=\"color: rgb(38,36,35);\"> on Minecraft.net to learn more.</span></p><h1 id=\"h_01M3MA4Q76VN8MJBT9E0EJQE9B\">DLC Access</h1><p>It's always better to play together, whether or not everyone owns downloadable content (DLC). Access to DLC content depends on who starts the session and how the session is joined.</p><h2 id=\"h_01M3MA4Q769NBE5Y29A8G3S82V\">DLC Owners</h2><ul>\n<li data-list-item-id=\"edcc8079c6650d1422eae0e2a0b69e670\">Can host DLC sessions that friends can join.</li>\n<li data-list-item-id=\"ee38c1d4747a21d2f9ddcb96a95801197\">Can join any sessions through matchmaking, whether the DLC is enabled or not.</li>\n<li data-list-item-id=\"e755770f623a1ae95dd262d1268bbe077\">Won't be able to play DLC content when playing in a non-DLC session (shown with a locked icon).</li>\n</ul><h2 id=\"h_01M3MA4Q779K883Y49TJMCFAZ4\">Non-DLC Owners</h2><ul>\n<li data-list-item-id=\"e229db2bbc5cb3c9c1eef7c72c97b0c5f\">Can join friends' DLC sessions through a Party Code or invitation.</li>\n<li data-list-item-id=\"e3ec49ec28b5a20470ebedcf5a240e117\">Can't join DLC sessions through matchmaking.</li>\n<li data-list-item-id=\"ea963ce2524a6dbf23a51077569117f4f\">Some DLC progress may be saved and can be continued in other DLC sessions or when purchasing DLC (shown with an unlocked icon).</li>\n</ul><h1 id=\"h_01M3MA4Q77E1MWTPRN89B8FV7M\">Physical vs Digital Purchases</h1><p>If you want a physical copy of Minecraft Dungeons II, the Deluxe Edition is the only way to get it. The physical copy includes the full base game, as well as the Soul Cape, Blub Pet, four exclusive Hero Skins (Valorie, Kellen, Flores, Ren), and access to two post-launch DLC packs when they become available.</p><h1 id=\"h_01M3MA4Q78Z7F2NXC2A3B9RBEP\">Gift Purchases</h1><p>You can give Minecraft Dungeons II as a gift through Minecraft.net. Follow the steps below to purchase it as a gift for someone today!</p><p><strong>Note: </strong>Gifting will only be available after launch on September 29, 2026.</p><h2 id=\"h_01M3MA4Q787R3FN5DJ5DVMHF0Q\">How to Send a Gift on Minecraft.net</h2><ol>\n<li data-list-item-id=\"e4e610bac871a0aa1c7ba6c5cca134e16\">Navigate to <a href=\"https://www.minecraft.net/\" target=\"_blank\" rel=\"noopener noreferrer\">Minecraft.net</a> and select <strong>Games</strong> from the top menu.</li>\n<li data-list-item-id=\"e8b6d817d5c629cc18d903794bdfbb484\">Select the game you'd like to purchase from the menu on the left and click Buy Minecraft Dungeons II on the right side of the screen.</li>\n<li data-list-item-id=\"eb83aeebe76919dacac02f805ff509759\">Select the platform you'd like to purchase the game for. The default is PC but if you’d like to purchase Xbox, PlayStation, Nintendo, or Steam, select from <strong>Other Platforms</strong> below.</li>\n<li data-list-item-id=\"ebe69d5e1d1d178c57de394236c405107\">Click <strong>Buy as Gift</strong> and sign in to your Microsoft account if prompted.</li>\n<li data-list-item-id=\"e3fd02e6bbc9016a0683bd105e370b889\">Enter the recipient's email address in the <strong>Sending Gift To</strong> field and enter your name in the <strong>Sender Name</strong> field on the Send Gift screen.</li>\n<li data-list-item-id=\"eb6070a43cf0298dd116afa9dbdb7a729\">Click Next.</li>\n<li data-list-item-id=\"e366d663bcad25acd75a393f2ffdf467b\">Add a payment method or select an existing one.</li>\n<li data-list-item-id=\"eb1a5801af418cfcc61ac9ddd1d9d917a\">Check all the details on the confirmation screen and select <strong>Buy as Gift</strong> to complete the purchase.</li>\n</ol><h2 id=\"h_01M3MA4Q7B3J760XNHYHNNDB5V\">How to Send a Gift on the Microsoft Store</h2><ol>\n<li data-list-item-id=\"e957ab78037374bbde40a75d6b0c67090\">Navigate to the <a href=\"https://www.xbox.com/en-US/games/store/minecraft-dungeons-ii/9p5786pjb9rp\" target=\"_blank\" rel=\"noopener noreferrer\">Buy Minecraft Dungeons II</a> page.</li>\n<li data-list-item-id=\"ec5e8646684252fb6f5cb8aaea00e70bf\">Click <strong>Sign In</strong> on the upper right-hand corner of the page and sign in with the Microsoft account you want to use to buy the gift if you haven't already. </li>\n<li data-list-item-id=\"ee14a76cfd82b18c9ae665e0630082283\">Choose the game edition you want to buy as a gift.</li>\n<li data-list-item-id=\"e84a51f1f00e9567c2a6a2526b81cf38e\">Click the <strong>Gift</strong> icon button.</li>\n<li data-list-item-id=\"e6c01e624ddfc3f6d5fe3a597e0b6436b\">Enter the email address of the person you want to receive the gift in the <strong>Sending Gift</strong> field.</li>\n<li data-list-item-id=\"ee78c0cbf73c852390864a6223b3466bf\">Enter your <strong>Sender Name</strong> and click <strong>Next</strong>.</li>\n<li data-list-item-id=\"e838d9191482215650700aeab89c7bd05\">Add a payment method or select an exiting one.</li>\n<li data-list-item-id=\"e4d185cc6dc73d387fc2cdc582e2b5b4c\">Click the <strong>Buy As Gift</strong> button to complete your purchase.</li>\n</ol><p>You can track your order at <a href=\"https://account.microsoft.com/billing/orders\" target=\"_blank\" rel=\"noopener noreferrer\">account.microsoft.com/billing/orders</a>. </p><h2 id=\"h_01M3MA4Q7DB2WAAJKYET24651J\">How to Redeem Minecraft Dungeons II as a Gift</h2><p>If you received Minecraft Dungeons II as a gift, follow the steps below to redeem your gift code, download, and install the game. Any email can receive a Minecraft code, but you'll need to sign in to the Microsoft account you want to use to play Minecraft Dungeons II when you redeem the code.</p><ol>\n<li data-list-item-id=\"efdb212193ef6a65792a294160b649365\">Open the email that includes your Minecraft gift code.</li>\n<li data-list-item-id=\"e39e89e91783ecb081c9021cd6425349b\">Note the 25-character code provided in the email.</li>\n<li data-list-item-id=\"e5b233498a5d3279663ecb0be24381939\">Click the <strong>Redeem</strong> your gift button in your gift email or visit the <a href=\"https://account.microsoft.com/billing/redeem\" target=\"_blank\" rel=\"noopener noreferrer\">gift code redemption page</a> in your Microsoft account. </li>\n</ol><p><strong>Note:</strong> You can also redeem gift codes at <a href=\"https://www.minecraft.net/en-us/redeem\" target=\"_blank\" rel=\"noopener noreferrer\">Minecraft.net/redeem</a>.</p><ol>\n<li data-list-item-id=\"e5ec0f60f9ed98765999d2ae84673010a\">Sign in to the Microsoft account that you want to use to play Minecraft.</li>\n<li data-list-item-id=\"e98cd3c15fdddb842a707cffb4966209c\">Enter your code into the redemption box if prompted and click Next. If you visit the redeem page directly from the email, you will skip this step.</li>\n<li data-list-item-id=\"e31b74443581678cee1d1af9efbddd5c3\">Check the details of your gift and click the <strong>Confirm</strong> button.</li>\n<li data-list-item-id=\"ebc3ac9f980be0f96f5f0acca61d8249f\">Follow the link on the confirmation screen to install Minecraft or visit <a href=\"https://help.minecraft.net/hc/en-us/articles/23907917790093\" target=\"_blank\" rel=\"noopener noreferrer\">How to install the Minecraft Launcher</a> to learn about installing Minecraft for Windows, Mac, or Linux.</li>\n</ol><p>If you have purchased a Minecraft Dungeons II gift code for another platform, please follow the steps below for the appropriate platform:</p><ul>\n<li data-list-item-id=\"e22702adf4857ef04bb04eae670103d8f\"><a href=\"https://support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/redeem-prepaid-codes\" target=\"_blank\" rel=\"noopener noreferrer\">Redeeming on Xbox One</a></li>\n<li data-list-item-id=\"e1fd2de11a40a6d77d18cd179decb059e\"><a href=\"https://en-americas-support.nintendo.com/app/answers/detail/a_id/22429/~/how-to-redeem-a-download-code-on-nintendo-switch-eshop#:~:text=%20How%20to%20Redeem%20a%20Download%20Code%20on,with%20a%20limited%20version%20of%20Nintendo...%20More%20\" target=\"_blank\" rel=\"noopener noreferrer\">Redeeming on Nintendo Switch</a></li>\n<li data-list-item-id=\"ef5ed50b46d11dc8d80bf1ffa8079fceb\"><a href=\"https://support.playstation.com/s/article/How-to-redeem-codes-from-vouchers-and-PlayStation-Network-Cards?language=en_US%22%20\\t%20%22_blank\" target=\"_blank\" rel=\"noopener noreferrer\">Redeeming on PlayStation® 5</a></li>\n</ul><h2 id=\"h_01M3MA4Q7HE2675Q5T52JQRS12\">How to Redeem on a Child Account</h2><p>Some child accounts might require parental permission to redeem a code. For more on managing child accounts or accounts in a family group, please refer to <a href=\"https://help.minecraft.net/hc/en-us/articles/26602043483405\" target=\"_blank\" rel=\"noopener noreferrer\">How to Enable a Child Account to Redeem Codes in Minecraft</a>.</p><p> </p><h1 id=\"h_01M3MA4Q7HHQZ33FAX5MG2XHB8\">\"I Purchased the Game, but I Cannot Access It\"</h1><p>If you purchased Minecraft Dungeons II but can’t access it, the issue is usually because of an account mismatch. Here’s how to troubleshoot it:</p><h2 id=\"h_01M3MA4Q7J08PH28M9FK45CK9M\">Confirm the correct account</h2><p>Minecraft Dungeons II requires a Microsoft account for login and license verification.</p><ol>\n<li data-list-item-id=\"e5b4091d09b89d5a7fb0ba4a7404a31f8\">Check that the Microsoft account you used to buy the game is also signed into: <br>- Xbox App <br>- Microsoft Store <br>- Minecraft Launcher</li>\n<li data-list-item-id=\"e95518d8948f1c3beb672c62180477e33\">Sign out of all of these apps, then sign back in with the same Microsoft account.</li>\n<li data-list-item-id=\"e2cafa7b124afc761c2c49d03809b3bd0\">Go to <a href=\"https://account.microsoft.com/billing/orders\" target=\"_blank\" rel=\"noopener noreferrer\">account.microsoft.com/billing/orders</a> to confirm the purchase is linked to that account. <br> </li>\n</ol><h1 id=\"h_01M3MA4Q7KXV25CX7Q8TPJCC57\">How Can I Get a Refund</h1><p>Each store that sells Minecraft Dungeons II has its own return policy. Please visit the store where you purchased your Minecraft Dungeons II game for return and refund information.</p><ul>\n<li data-list-item-id=\"e79826307caea58aa503327fa3b04b5e4\">Minecraft.net, Microsoft Store, or Xbox - <a href=\"https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders\" target=\"_blank\" rel=\"noopener noreferrer\">Microsoft Refund Policy</a>\n</li>\n<li data-list-item-id=\"ebf037dae34c0df9b6127db389b84e895\">Nintendo - <a href=\"https://www.nintendo.com/us/returns-exchanges/\" target=\"_blank\" rel=\"noopener noreferrer\">Nintendo Return &amp; Exchange Policy</a>\n</li>\n<li data-list-item-id=\"e00ce140018a4b1f209f83a997e943dc4\">PlayStation - <a href=\"https://www.playstation.com/en-us/support/store/ps-store-refund-request/\" target=\"_blank\" rel=\"noopener noreferrer\">PlayStation Refund Policy</a>\n</li>\n<li data-list-item-id=\"ef585c7961fd95af7e7fb51ff648b1ce2\">Steam - <a href=\"https://store.steampowered.com/steam_refunds\" target=\"_blank\" rel=\"noopener noreferrer\">Steam Refund Policy</a>\n</li>\n</ul><p>Generally, Minecraft games purchased from Minecraft.net or the Microsoft/Xbox Store are eligible for a refund within 14 days of the purchase.</p><p>Request a Refund from the Microsoft Store</p><ol>\n<li data-list-item-id=\"e78d8e57d40092830c2cb15bfc16ea6c6\">Visit your <a href=\"https://account.microsoft.com/billing/orders\" target=\"_blank\" rel=\"noopener noreferrer\">Microsoft order history</a> and sign in using your Microsoft account.</li>\n<li data-list-item-id=\"e5f771b566c6690525cccbe6924725df2\">Click the <strong>Request a Return </strong>option next to any item you wish to return. Only items eligible for return will display this option.</li>\n<li data-list-item-id=\"e49d580e5f7a2872f6ffd2d970e80120b\">Select a refund option to complete the refund process.</li>\n</ol><p><strong><span style=\"color: rgb(199, 40, 9);\"></span></strong></p>","user_segment_ids":[]},{"id":48756373908621,"url":"https://minecrafthelp.zendesk.com/api/v2/help_center/en-us/articles/48756373908621.json","html_url":"https://minecrafthelp.zendesk.com/hc/en-us/articles/48756373908621-Minecraft-Dungeons-II-Error-Help","author_id":46664165226893,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":27983516571789,"created_at":"2026-09-08T21:43:15Z","updated_at":"2026-10-16T00:47:13Z","name":"Minecraft Dungeons II Error Help","title":"Minecraft Dungeons II Error Help","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-29T17:08:32Z","user_segment_id":null,"permission_group_id":705672,"content_tag_ids":[],"label_names":["section_27983516571789"],"body":"<figure class=\"wysiwyg-table\" style=\"width: 100%;\"><table class=\"wysiwyg-table-resized\">\n<colgroup>\n<col style=\"width: 14%;\">\n<col style=\"width: 36%;\">\n<col style=\"width: 50%;\">\n</colgroup>\n<tbody>\n<tr>\n<td style=\"background-color: #CEE2F2; border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>Error Code</strong></p></td>\n<td style=\"background-color: #CEE2F2; border-color: #2F3941; border-style: ridge;\"><strong>Title</strong></td>\n<td style=\"background-color: #CEE2F2; border-color: #2F3941; border-style: ridge;\"><strong>Error Message</strong></td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0001</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Invite failed</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">There was an unexpected issue when sending an invite. Please try again.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0002</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Login failed</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">There was an unexpected issue when logging in. Please try again.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0003</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Unable to join Party</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">There was an unexpected issue joining this Party. Please try again.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0004</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Unable to join server</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Please restart the game and make sure it is updated to the latest version.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0005</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Unable to load character</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">There was an unexpected issue when loading your hero. Please try again.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0006</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Matchmaking failed</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">There was an unexpected issue when matchmaking. Please try again.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0007</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Unable to send invite</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Something unexpected happened and no invite was sent, please try again later.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0008</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Party doesn't exist</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Sorry, but the Party no longer exists.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0009</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Failed to join Party</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Double check your Party code and try again.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0010</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Party full</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Sorry, but the Party is full right now. Try again later.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0011</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Connection lost</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Check your internet connection and try again.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0012</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Not connected to online services</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Lost connection to online services.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0013</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Session failed</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">The attempt to create a session failed. Try again later.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0014</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Controller disconnected</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Reconnect your primary controller to continue.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0015</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Session disconnected</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">You've lost connection to the dedicated server.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0016</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Invalid character</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Make sure to select a character before joining the game.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0017</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Disconnected from Minecraft API</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">You must be connected to continue playing. Do you want to retry the connection? Denying will close the game.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0018</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">You've reached the character limit</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">To create a new hero, you'll need to delete an existing one.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0019</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Log in failed</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">There was an unexpected error because your account is not connected to Nintendo Switch Online (NSO).</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0020</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Something went wrong</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Something went wrong.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0021</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Log in failed</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">There was an unexpected issue when logging in. Please try again.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0022</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Hero not created</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">There was an unexpected error during hero creation. Please try again.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0023</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Log in failed</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">There was an unexpected issue when logging in. Please try again.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0024</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Could not connect to server</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Failed to connect to the dedicated server, please try again.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0026</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Log in failed</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Unable to find a PlayStation®Plus subscription.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0027</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Hero not deleted</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">There was an unexpected error during hero deletion. Please try again.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0028</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Skin not updated</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">There was an unexpected error during hero skin update. Please try again.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0031</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Log in failed</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">There was an unexpected issue when logging in. Please verify that you were added to the internal cohort.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0032</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Log in failed</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">This player is already added to the game. Select another player to continue.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0033</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Unable to join Party</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">All guests must have online multiplayer access to join a Party with remote players.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0034</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Log in failed</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Unable to find an online subscription.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0035</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Namespace Error</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">A namespace error occurred, please verify the user's namespace on SpiceOps.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0036</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Unable to delete</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">You can't delete your last hero. Try creating a new hero first.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0037</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Unable to join Party</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">All guests must have cross-platform access to join the Party.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0038</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Hero selection failed</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">There was an unexpected error during hero selection. Please try again.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0039</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Hero not selected</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">You need to select a hero before going back to the lobby. If you don't have another hero, you can create one!</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0040</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Create a hero</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">You can't return to the lobby until you have created a character.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0041</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Load settings failed</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">There was an unexpected error when loading the settings file. Please try again.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0042</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Online systems not found</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Can't connect to Steam. Launch the Steam application and try again.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0043</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Online systems not found</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Unable to load online systems.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0044</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">No internet connection</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Internet is required to start the game on Windows platforms.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0045</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Kicked out</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">You were removed from the Party.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0046</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Update required</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">An update is required to start the game.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0047</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Delete failed</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">You are not allowed to delete your currently active character.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0048</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Too many devices</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">You were logged out from this session because your account logged in on another device.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0049</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Too many devices</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">A guest was logged out from this session because the account logged in on another device.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0050</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Unable to promote Party leader</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Unable to promote Party leader.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0051</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Unable to promote Party leader</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">You can't change the Party leader while matchmaking is in progress.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0052</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Log in failed</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">The log in process was canceled. Please try again.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0053</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Unable to join Party</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">This Party does not support crossplay.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0054</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Unable to join Party</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">This Party does not support multiplayer.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0055</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Disconnected from server</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">To stay connected, your hero needs to move. Jopin again when you're ready!</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0056</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Load character failed</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">There was an unexpected error when loading character data. Please try again with another character.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0057</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Unable to promote Party leader</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">There was an unexpected error when promoting the player. Please try again.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0058</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Unable to remove player</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">There was an unexpected error when removing the player. Please try again.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0059</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Unable to verify game ownership</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">This account doesn't appear to own the game. Try switching accounts to continue.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0060</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Verification failed</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">There was an unexpected error when verifying game ownership. Try again or switch accounts to continue.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0061</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Log in failed</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">There was an unexpected issue when logging in. Please try again.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0062</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Log in failed</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">There was an unexpected issue when logging in. Please try again.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0063</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Log in failed</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">There was an unexpected issue when logging in. Please try again.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0064</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Log in failed</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">There was an unexpected issue when logging in. Please try again.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0065</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Log in failed</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">There was an unexpected issue when logging in. Please try again.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0066</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Log in failed</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">There was an unexpected issue when logging in. Please try again.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0067</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Log in failed</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">There was an unexpected issue when logging in. Please try again.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0068</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Invite failed</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">This Party invite was intended for another player. Try switching accounts to continue.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0069</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Cannot join Party</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">The Party is full.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0070</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Unable to join Server</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Please restart the game and make sure it is updated to the latest version.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0071</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Unable to join Server</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Please restart the game and make sure it is updated to the latest version.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0074</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Unable to join Server</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Please restart the game and make sure it is updated to the latest version.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0077</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Unsupported Language</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">The language you selected is currently unsupported; screen reader will be disabled. Please select English to enable.</td>\n</tr>\n<tr>\n<td style=\"border-color: #2F3941; border-style: ridge;\"><p class=\"wysiwyg-text-align-center\"><strong>0078</strong></p></td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">Unable to join Party</td>\n<td style=\"border-color: #2F3941; border-style: ridge;\">You are running a different game version that the Party you are trying to join.</td>\n</tr>\n</tbody>\n</table></figure>","user_segment_ids":[]},{"id":48755623372301,"url":"https://minecrafthelp.zendesk.com/api/v2/help_center/en-us/articles/48755623372301.json","html_url":"https://minecrafthelp.zendesk.com/hc/en-us/articles/48755623372301-Minecraft-Dungeons-II-Account-Linking-and-Microsoft-Accounts","author_id":46664165226893,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":27983516571789,"created_at":"2026-09-08T21:15:43Z","updated_at":"2026-10-16T23:40:31Z","name":"Minecraft Dungeons II Account Linking and Microsoft Accounts","title":"Minecraft Dungeons II Account Linking and Microsoft Accounts","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-28T15:52:55Z","user_segment_id":null,"permission_group_id":705672,"content_tag_ids":[],"label_names":["section_27983516571789"],"body":"<p>Accounts Required to Play Minecraft Dungeons II Online Multiplayer</p><h2 id=\"h_01M3MB8XKHKERG888VVY3XFKD3\">Windows 11</h2><ul><li data-list-item-id=\"e4577331327ad90b4eb09144b434eb336\">Microsoft account</li></ul><h2 id=\"h_01M3MB8XKHNF38BF6HPQ5S8EKC\">Xbox Series X/S</h2><ul>\n<li data-list-item-id=\"ec0d975e32bd5a68fe8e3e6bdf22e6486\">Xbox account</li>\n<li data-list-item-id=\"e603bf72d38a6d77e97cdf4ddc707fcd3\">Xbox Game Pass Essential, Platinum, Premium, or Ultimate subscription is required for online console multiplayer.</li>\n</ul><h2 id=\"h_01M3MB8XKJBMPYCA8359QJ06AY\">PlayStation 5</h2><ul><li data-list-item-id=\"e5022ca30789b281df1439bbdb75287c3\">PlayStation Plus subscription is required for online multiplayer.</li></ul><h2 id=\"h_01M3MB9T8K60DKRMWMPQ24XX5S\">Nintendo Switch</h2><ul>\n<li data-list-item-id=\"e54cd4a2b90f4e4bb66f9095020426a8c\">Nintendo account</li>\n<li data-list-item-id=\"e0d187d688b5c8b67421ba6ed946503d3\">Nintendo Switch Online membership is required for online multiplayer</li>\n</ul><h2 id=\"h_01M3MB9VRSTC1VWV38D6JBYN3C\">Steam</h2><ul><li data-list-item-id=\"e6f24865c0d7bf0a4bf13cbb0c5843a9e\">Steam account</li></ul><p><strong>Note:</strong> For cross-platform progression, you’ll need to link your Microsoft account.</p><h1 id=\"h_01M3MBA8PBZS4J4KQBDKEPDEKZ\">How Do I Link an Account</h1><p>Some Minecraft experiences allow you to connect accounts across platforms and services. Linking accounts can enable features such as cross-platform progression and access to account-based content.</p><h1 id=\"h_01M3MB8XKNGHSJPBHZ86GPKYZG\">What Is Account Linking?</h1><p>Account linking connects your platform account to another account used by Minecraft services.</p><p>This allows certain profile information and account-based content to be associated with the linked account experience. </p><h1 id=\"h_01M3MB8XKP8PVS80BMR4JGSD4V\">Why Link an Account?</h1><p>Depending on the game and platform, linking may enable:</p><ul>\n<li data-list-item-id=\"e2a2a11536cd320f44045d8aa18e9f215\">Cross-progression features</li>\n<li data-list-item-id=\"ecd81e463dab8748fc5e94ec361987c20\">Access to profile-based rewards</li>\n<li data-list-item-id=\"edefc28af3541b52e01659dcc20c3f57a\">Synchronization of supported content</li>\n</ul><h2 id=\"h_01M3MBABMHJY2GZ7356H6KT89R\">Cross-Platform Linking on PlayStation and Nintendo Switch</h2><p>For cross-platform progression on PlayStation and Nintendo Switch, you’ll need to link your Microsoft account to your platform account in Minecraft Dungeons II.</p><ol>\n<li data-list-item-id=\"e529a947ce16eb34a7e7269bc3b1dc553\">Launch Minecraft Dungeons II.</li>\n<li data-list-item-id=\"ecfe86801a892e6feba364a57912eebb5\">If you have never linked your account before, you will be given the option to do so.</li>\n<li data-list-item-id=\"ec1f6c334c6eb696af32b0864128225ed\">Scan the QR code or visit: <a href=\"https://microsoft.com/link\" target=\"_blank\" rel=\"noopener noreferrer\">https://microsoft.com/link</a>\n</li>\n<li data-list-item-id=\"e9688d3806703a4d8cbe410f4c78dea9e\">Enter the code provided on the platform you are linking to.</li>\n<li data-list-item-id=\"e3b802e641ad3e8f8103eb021f48a3ee1\">Follow the linking prompts to link your account.</li>\n</ol><h2 id=\"h_01M3MBAES97E1D0TKF89ZCH8GC\">Cross-Platform Linking on Steam</h2><p>For cross-platform progression on Steam, you’ll need to link your Microsoft account to your platform account in Minecraft Dungeons II.</p><ol>\n<li data-list-item-id=\"e18f37333ea416b8169bed9afb7fdcb07\">Launch Minecraft Dungeons II.</li>\n<li data-list-item-id=\"e3f8de87f855b441a2c6b2178f57bf463\">Go to Settings and you’ll be prompted to link your account if there is no account linked under Microsoft Account.</li>\n<li data-list-item-id=\"ea3a2fb5a7e3a9aff26eb0355afd3dc12\">Follow the linking prompts to link your account.</li>\n</ol><h1 id=\"h_01M3MB8XKYTE36M2FDNB63NZ9G\">How Do I Unlink an Account</h1><h2 id=\"h_01M3MB8XKZYB2C4AMF3FMWRN2N\">Unlinking on PlayStation, Nintendo Switch, and Steam</h2><p>If you want to unlink your Microsoft account from Minecraft Dungeons II, follow the steps below:</p><ol>\n<li data-list-item-id=\"e68b7a155d983049e0c2fa0336d6aff37\">Go to Settings. If there is a Microsoft account linked to the account, you will be given the option to unlink it.</li>\n<li data-list-item-id=\"e5a122ad35da467c11fa33e99f87b0c44\">Follow the prompts to unlink your account.</li>\n</ol><p>Note: Unlinking your account will allow you to keep your progress locally, but you will no longer be able top pick up where you left off on another platform.</p><h1 id=\"h_01M3MBAJZ15Z8R79HXATVAQ8AB\">What Happens When I Unlink an Account</h1><p>Unlinking removes the connection between accounts.</p><p>After unlinking:</p><ul>\n<li data-list-item-id=\"e62b3e9264379808641b85dd21bc7d326\">Some profile-based content, like roaming cosmetics, may no longer be available on that account connection and will return to the platform where they were claimed.</li>\n<li data-list-item-id=\"e3bb0afaaf19a8f5230e6105d896c9be8\">You may need to relink the original account to access certain rewards.</li>\n<li data-list-item-id=\"e5687e8e44228e3aba4d26d4007dd528d\">Progress and content availability can depend on where the content is stored. </li>\n</ul><h1 id=\"h_01M3MB8XM2T8SFJXE62SMCBMW5\">Before You Unlink</h1><p>We recommend:</p><ul>\n<li data-list-item-id=\"e3e10f2ca79f5424a6b990716df12b8d8\">Confirming which account is currently linked.</li>\n<li data-list-item-id=\"ecff267a6ee632fc7c4b9deac4f1e3e2c\">Verifying which account contains your rewards and progression.</li>\n<li data-list-item-id=\"ecd230f497bddc60d47ef48d2e39fe505\">Reviewing any warnings shown during the unlink process.</li>\n</ul><h1 id=\"h_01M3MB8XM44KRVMKDNFB1K658H\">I'm Missing Content After Unlinking</h1><p>If content is missing after unlinking:</p><ol>\n<li data-list-item-id=\"e943b8b209a4deda4d35ff960af01c058\">Verify the correct account is linked.</li>\n<li data-list-item-id=\"ecccdbc160c5eb8a64734f2f13f7ccb37\">Sign out and back in.</li>\n<li data-list-item-id=\"ee8664f4517e131d809172e7872e92dde\">Restart the game.</li>\n<li data-list-item-id=\"ece6c97f46c6d7035bbb63263baf87525\">Check whether the content was originally obtained on a different account.</li>\n</ol><p>If the issue continues, contact Minecraft Support.</p><h1 id=\"h_01M3MB8XM75B939HVD7XSKAM9P\">Switching Accounts</h1><p><strong>Switching accounts in Minecraft Dungeons II affects progress, character ownership, and cross-play depending on whether you're using online multiplayer or local multiplayer.</strong></p><h1 id=\"h_01M3MB8XMESHPN6DFD0RAG8RNG\">What Happens if You Use the Wrong Account</h1><p>If you accidentally log into Minecraft Dungeons II with the wrong Microsoft/Xbox account, you can usually sign out and switch accounts, but in some cases, you may need to remove saved credentials or refresh the in-game login. </p><p><strong>Note: </strong>Always double-check which Microsoft account you’re signing in to before launching the game and remove old credentials if you think the wrong account is stored. This will prevent the game from auto-selecting the wrong profile.</p><h2 id=\"h_01M3MB8XMEC5ZWYAW2FFMQERWT\">Sign out of the wrong account in-game</h2><ol>\n<li data-list-item-id=\"ec8f331ef51073c0c68eb638910e874a3\">On console or PC, open the game’s Settings &gt; Online Play (or Accessibility on some platforms) and look for a Sign Out option.</li>\n<li data-list-item-id=\"e311808e48dc156dd5e1610a1846d3f02\">This will log you out of the Microsoft/Xbox account currently linked to the game.</li>\n</ol><h2 id=\"h_01M3MB8XMFDZBG5V2W95V70CXV\">Remove saved credentials</h2><p>If you can’t see a sign-out option or the game keeps prompting for the wrong account:</p><ol>\n<li data-list-item-id=\"ef1c7cf67af276f5bb9bd77033ce091e4\">On Windows, open Windows Credential Manager and remove any stored Xbox/Microsoft accounts.</li>\n<li data-list-item-id=\"e0b45a44696b43f6ca7e78c91349717cf\">On PC, you can also sign out of the Xbox app and Microsoft Store.</li>\n</ol><h2 id=\"h_01M3MB8XMG519T1F9D9YAN4KWY\">Refresh the in-game login browser</h2><p>If the game still forces the old account, you can delete the cached login data:</p><ol>\n<li data-list-item-id=\"ec7f86c44857419f977fa1e0843eacf79\">On Windows, go to %LocalAppData%\\Dungeons II\\Saved and delete the webcache folder.</li>\n<li data-list-item-id=\"ee3f7cf7280b15ea1bf4c30937729f4e5\">This clears the in-game browser cache used for Microsoft/Xbox sign-in, so you can choose a different account. </li>\n</ol><h2 id=\"h_01M3MB8XMGQXGT4ZHSBNMJQCK7\">Switch accounts before launching</h2><p>If you have multiple Microsoft accounts, sign into the correct one in the Xbox app or Microsoft Store before starting the game.</p><p>On PC, you can also add both accounts in the Minecraft Launcher’s account list so you can switch without re-entering credentials.</p><p><strong>Note:</strong> Minecraft Dungeons II and its DLC cannot be transferred to another Microsoft account. If you bought the game on one account, that account must be used to play. If you used the wrong account, you may need to keep both accounts active or request a refund and repurchase the game on the correct account.</p><h1 id=\"h_01M3MB8XMHE439GPZ4CW5VTKK7\">Why is Content Available on One Platform but Not Another</h1><p>Minecraft Dungeons II DLC is licensed separately for each platform, so you must buy it on the same platform you want to play on. It does not automatically transfer between consoles, PC, or other devices. </p><h2 id=\"h_01M3MB8XMHSJBJPBHAX51JW198\">Cross-Play vs. Cross-DLC</h2><p>Cross-Play lets you play with friends on other platforms, but DLC is still platform-specific unless the game explicitly supports “Cross-DLC” (which Minecraft Dungeons II currently does not).</p><p>In multiplayer, only the host needs to own the DLC for that session’s DLC missions/items to be available to all players. However, if you want to access DLC content on your own account outside of hosting, you must own it on that platform.</p>","user_segment_ids":[]},{"id":48752646572557,"url":"https://minecrafthelp.zendesk.com/api/v2/help_center/en-us/articles/48752646572557.json","html_url":"https://minecrafthelp.zendesk.com/hc/en-us/articles/48752646572557-Minecraft-Dungeons-II-Character-Progression-Saves-and-Cloud-Storage","author_id":46664165226893,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":1,"upvote_count":1,"downvote_count":0,"section_id":27983516571789,"created_at":"2026-09-08T19:52:36Z","updated_at":"2026-10-20T15:22:05Z","name":"Minecraft Dungeons II Character Progression, Saves, and Cloud Storage","title":"Minecraft Dungeons II Character Progression, Saves, and Cloud Storage","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-28T16:00:33Z","user_segment_id":null,"permission_group_id":705672,"content_tag_ids":[],"label_names":["section_27983516571789"],"body":"<h1 id=\"h_01M3MBSN3GN15ZE1CEZAQWFGJY\">How Is Progress Saved</h1><p>Progress is automatically saved every five minutes and during key events.</p><p>Progress can also be saved when you access the Map screen and scroll to System at the top of the screen. You can select <strong>Save and exit to main menu</strong> or <strong>Save and quit to desktop</strong> to save your progress.</p><p><span style=\"color: rgb(15,71,97);\">Online vs. Offline Characters</span></p><h2 id=\"h_01M3MBSN3TF527N9RFGVMPJA95\">Understanding Online and Offline Characters</h2><p>Your character progression is tied to your account and can be accessed across supported platforms when you're signed in with the same profile. </p><h2 id=\"h_01M3MBSN3TX3R45Z47YPB62M4C\">Playing Online</h2><p>Whether you're connected to online services, or playing offline, your character progress is associated with your account. This allows you to continue playing on other supported devices using the same profile.</p><p>Only one active game session can be connected to your account at a time. If you sign in on another device, you'll be prompted to sign out of your current session.</p><h2 id=\"h_01M3MBSN3TH0921C89RD0P4R4N\">Playing Offline</h2><p>Offline characters are stored both online and offline during play. Your progress is shared across devices when you use the same account. When you reconnect, your progress may synchronize with your online profile.</p><h2 id=\"h_01M3MBSN3VV0SMEN2D2X9CFNQ5\">Using Multiple Devices</h2><p>To help ensure your progress is available across devices:</p><ul>\n<li data-list-item-id=\"e07164b70e9ea78a71cfb73339401b3d9\">Sign in with the same account everywhere you play. If you are using a non-Microsoft account, you should link your platform account to a MSA account.</li>\n<li data-list-item-id=\"e9a54082966f479fe1703003174197cb6\">Connect to online services whenever possible.</li>\n<li data-list-item-id=\"e8de4ea1752d91bf7112f086295e5a30f\">Allow synchronization to complete before switching to another device.</li>\n<li data-list-item-id=\"e41a574685beba5021a9486721b9ea4a0\">Avoid playing offline on multiple devices at the same time.</li>\n</ul><h2 id=\"h_01M3MBSN3WEA7BH21K4HPA9ZFP\">Missing Progress</h2><p>If you play offline on multiple devices, different versions of your character progress can exist. In some cases, progress made on one device may not appear on another.</p><p>For the best experience, reconnect to online services and allow synchronization to complete before continuing your game on another device.</p><h2 id=\"h_01M3MBSN3WAD3GBZY57CXHEAJA\">Need Help?</h2><p>If you're experiencing missing progress or save synchronization issues, contact Support and include the following:</p><ul>\n<li data-list-item-id=\"e5c70f733ad4010db55d4c579b0d3a700\">The platform(s) you're playing on.</li>\n<li data-list-item-id=\"ea1be9662c255af6702825496e06d68fb\">Whether you were playing online or offline.</li>\n<li data-list-item-id=\"e008da3e4c9bda79627d762f9327a6258\">When the issue occurred.</li>\n<li data-list-item-id=\"ece0613a983bafd7e637864286e05f1ee\">A description of the missing progress.</li>\n</ul><h1 id=\"h_01M3MBSN3W7J1AYKBYMAA1RCM9\">Cloud Saves</h1><p>If you have a hero that you have put a lot of hard work into building up in Minecraft Dungeons II, you should be able to continue using them even if you are playing the game on a different platform. Luckily, Minecraft Dungeons II has cloud saves.</p><h2 id=\"h_01M3MBWNMVJW56PF5MNY6W4AFW\">How to Upload a Hero to the Cloud in Minecraft Dungeons II</h2><p>When <strong>Cloud Save</strong> is <strong>ON</strong>, your offline heroes’ progress is synced with the cloud. In the event of a conflict, the system will select the appropriate save across devices and sessions.</p><p>Turn this <strong>OFF</strong> to prevent any automatic cloud selection or syncing. This can avoid unintended overwrites or conflicts when multiple devices use the same character at the same time or when you haven’t had a chance to sync.</p><p>With this setting OFF, the game will only store your offline heroes locally, and you will not be able to access progress from other devices.</p><p><strong>Note:</strong> this will only impact offline heroes; online heroes will always be synced to the cloud.</p><h2 id=\"h_01M3MBV3FR9P1JYJC6WPDHRQ0E\">How to Download a Hero from the Cloud in Minecraft Dungeons II </h2><p><span style=\"color: windowtext;\">After a Hero has been uploaded to the cloud in Minecraft Dungeons II, it will sync with another platform if you are signed into the same account and have <strong>Cloud Saves</strong> turned <strong>ON</strong>.</span></p><p><span style=\"color: windowtext;\"><strong>Note: </strong>If you are logged into one platform and then sign into another, you will receive the following message:</span></p><p><span style=\"color: windowtext;\"><strong>Error code: 0048 </strong></span></p><p><span style=\"color: windowtext;\"><strong>Too Many Devices: </strong>You were logged out from this session because your account logged in on another device. </span></p><p><span style=\"color: windowtext;\">Your Hero and all of their gear will become available when the download is completed.</span></p><h1 id=\"h_01M3MBSN3Z8C3CMA75FMMQHVQ8\">Character Progression</h1><p>Minecraft Dungeons II saves character progression through a combination of local save files and optional cloud saves via your platform account, allowing cross-platform progression when set up manually.</p><h2 id=\"h_01M3MBSN40F3ZJ7MEZJMBG8EVF\">Local save files</h2><p>Each character’s data is stored locally on your device in a <strong>.dat file</strong> inside your user’s save file. On Windows, for example, the path is:</p><p><span style=\"color: rgb(58,58,58);\">%USERPROFILE%\\Saved Games\\Mojang Studios\\Dungeons\\&lt;USER_ID&gt;\\Characters\\&lt;character&gt;.dat</span></p><p>These files contain all progression data, including items, enchantments, mission unlocks, camp merchants, and more. If you uninstall the game or lose access to your local save data, you can back it up from this folder and restore it later.</p><h2 id=\"h_01M3MBSN40TB5JNVDW90GVF52G\">Cloud Saves</h2><p>Minecraft Dungeons II supports cloud saves so you can sync characters on all platforms.</p><h3 id=\"h_01M3MBSN41XPV9QG2404HC6HM7\">How it works: </h3><ol>\n<li data-list-item-id=\"ea8f9ed0df8fd3abd1f936c52f1331762\">Launch Minecraft Dungeons II.</li>\n<li data-list-item-id=\"e36bb647dcbb49d45a5e8ed302804f8a8\">Open <strong>Heroes</strong> on the main menu.</li>\n<li data-list-item-id=\"e453093b8ac6f06ee00a1c420047f2459\">On the Heroes screen, select a Hero that is set to Online. You can toggle through All Heroes, Offline Heroes, and Online Heroes. If you don’t have a Hero that was created to play online, follow these steps:<ol>\n<li data-list-item-id=\"e41baada941d26b98af376f6b03b095e8\">Select <strong>Create New Hero.</strong>\n</li>\n<li data-list-item-id=\"ecd9298dd312def7f33356c8ca5460532\">On the next screen, you can choose to create a Hero to <strong>Play Online</strong> or <strong>Play Offline</strong>. To play solo, with friends online, or together on one device, you will need to choose Play Online.</li>\n<li data-list-item-id=\"e556c47ba3512ec196b94d2004918388b\">To play offline or with friends on one device, you can select <strong>Play Offline</strong>. <br> </li>\n</ol>\n</li>\n</ol><p class=\"wysiwyg-indent1\"><strong>Note:</strong> If you are playing with an offline character, you will see a notification on the main menu that you are Playing Offline. In addition, the <strong>Join a Party</strong> option on the main menu will be grayed out, and you won’t be able to select it. </p><p class=\"wysiwyg-indent1\"><strong>You will not be able to change the Online/Offline setting after creating your character, so make sure to choose wisely when creating them.</strong></p><h1 id=\"h_01M3MBT6W1BSK0HZ16WMWDZR76\">How Do I Access Saves on Another Device</h1><p>You can use Minecraft Dungeons II’s Cloud Save feature to download your Heroes to another device if you are signed into a shared account.</p><p><span style=\"color: rgb(255, 0, 0);\"></span></p>","user_segment_ids":[]},{"id":48752623638285,"url":"https://minecrafthelp.zendesk.com/api/v2/help_center/en-us/articles/48752623638285.json","html_url":"https://minecrafthelp.zendesk.com/hc/en-us/articles/48752623638285-Minecraft-Dungeons-II-Cross-Play-and-Multiplayer-Guide","author_id":46664165226893,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":1,"upvote_count":1,"downvote_count":0,"section_id":27983516571789,"created_at":"2026-09-08T19:51:47Z","updated_at":"2026-10-19T12:01:21Z","name":"Minecraft Dungeons II Cross-Play and Multiplayer Guide","title":"Minecraft Dungeons II Cross-Play and Multiplayer Guide","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-28T15:57:06Z","user_segment_id":null,"permission_group_id":705672,"content_tag_ids":[],"label_names":["section_27983516571789"],"body":"<h1 id=\"h_01M3MBPN6ZQ32YR4DJ0NFJHC5F\">Multiplayer and Cross-Platform Play</h1><p>Team up with friends across consoles and PCs. Create a multiplatform alliance and battle together with the cross-platform Minecraft Dungeons II. This allows for cross-platform multiplayer playing across Nintendo Switch and Nintendo Switch 2, PlayStation® 5, Windows PC, Xbox Series X|S, and Steam. </p><h1 id=\"h_01M3MBPN6ZTGTFE6AP1S5XRHFH\">Online Play  </h1><p>Minecraft Dungeons II can be played online with 2-4 players. The game’s difficulty will change based on how many players are within the game, becoming more difficult with each friend that joins. You can also start an online game by yourself and have others join your quest for glory while your game is in progress. </p><h1 id=\"h_01M3MBPN70X57QMB0604QDD4RD\">How Do I Play with Friends</h1><h2 id=\"h_01M3MBPN70X45DDF6REJVZTPVX\">Enable Multiplayer and Cross-Platform Play for Minecraft Dungeons II</h2><p>To play online multiplayer and cross-platform play in Minecraft Dungeons II:</p><ol>\n<li data-list-item-id=\"e57d374b7195de65729ea1c853f1dc609\">Launch Minecraft Dungeons II.</li>\n<li data-list-item-id=\"ea93e7447f31746d52e4960f84c716565\">Open <strong>Heroes</strong> on the main menu.</li>\n<li data-list-item-id=\"e103cb5881d45ee2033ff938eb424f5fa\">On the Heroes screen, select a Hero that is set to Online. You can toggle through All Heroes, Offline Heroes, and Online Heroes. If you don’t have a Hero that was created to play online, follow these steps:<ol>\n<li data-list-item-id=\"e962cfd510811fa106d7b80a2a4de854c\">Select <strong>Create New Hero.</strong>\n</li>\n<li data-list-item-id=\"e6ffa97faf268e9f541e021a7a606e59a\">On the next screen, you can choose to create a Hero to <strong>Play Online</strong> or <strong>Play Offline</strong>. To play solo, with friends online, or together on one device, you will need to choose Play Online.</li>\n<li data-list-item-id=\"e52ce37a06979a8daa16262672a721bbc\">To play offline or with friends on one device, you can select <strong>Play Offline</strong>. <br> </li>\n</ol>\n</li>\n</ol><p><strong>Note:</strong> If you are playing with an offline character, you will see a notification on the main menu that you are Playing Offline. In addition, the <strong>Join a Party</strong> option on the main menu will be grayed out, and you won’t be able to select it.</p><h1 id=\"h_01M3MBPN74NXW4ZKHZD85K487F\">How to Join a Party</h1><h2 id=\"h_01M3MBPN75F8V9WWVT4WVHZF9R\">To Join a Friend's Session</h2><p>There are a few ways that you can join a Party. The steps below will explain how to do so.</p><ol>\n<li data-list-item-id=\"e07169ec511df01cae264b78ed92e7b1f\">Start Minecraft Dungeons II.</li>\n<li data-list-item-id=\"e46362ff46b5c8f86bc0471fc7f64d7f8\">From the Main Menu screen, look for the <strong>Party</strong> option at the bottom of the Menu.</li>\n<li data-list-item-id=\"ef986ae53562dd94a8e5e5c41d8357e94\">Open the <strong>Party</strong> session list.</li>\n<li data-list-item-id=\"e21c09e9f25e2217f27b09c734a9aa23a\">Find your friend's session on the session list. </li>\n<li data-list-item-id=\"ed06361c6c49310741ac7dee42bd4ce3d\">Choose your friend's session and press <strong>Select</strong>. If the session isn’t listed, and you have your friend’s party code, select <strong>Play with Friends</strong> from the Party Menu and enter the party code to Join Party.</li>\n</ol><p>OR</p><ol>\n<li data-list-item-id=\"ea11bf259a1c24d6c33c9ffcd6ab1d6aa\">Start Minecraft Dungeons II.</li>\n<li data-list-item-id=\"e76f2cfe962606689afe3460246e18023\">On the Main Menu screen, select <strong>Join a Party</strong>.</li>\n<li data-list-item-id=\"e0819de62ec0c25943156b9078a16bdb6\">Select <strong>Enter Code</strong> if you already have a friend’s party code to join their existing session. Select <strong>Matchmaking</strong> if you would like to get matched with other random players.</li>\n</ol><h2 id=\"h_01M3MBPN77Y00APN92FDJCH6ZE\">To Invite Friends to Join Your Game</h2><ol>\n<li data-list-item-id=\"edae1696e81e3565927c76b8d88c36c90\">From the Main Menu screen, open the <strong>Party</strong> menu.</li>\n<li data-list-item-id=\"e77eaf297bbd1469a3fa98cbaecd42212\">Choose the friends you want to invite to your session, select <strong>More Actions</strong>, then select <strong>Invite</strong>. </li>\n<li data-list-item-id=\"ef4e24824af363892229cd3f7783cbac8\">They'll need to accept the request before joining your game. </li>\n</ol><p><strong>Note: </strong>If you want to start a Private Session, choose <strong>Party Settings&gt;Friends Party OR Private Party</strong> so only invited friends can join.</p><p>You can also access the Party Settings from within the game via the Map button. </p><h2 id=\"h_01M3MBPN79375KCPA549Y750MX\">Why Can't I Join a Party</h2><p>If you're unable to join a party in Minecraft Dungeons II, it's usually due to one of several factors - from matchmaking rules to network or account settings.</p><h2 id=\"h_01M3MBPN7AG2S7ZFRKFE5M1ZET\">Multiplayer Modes and Party Codes</h2><p>Minecraft Dungeons II supports four ways to play together:</p><ul>\n<li data-list-item-id=\"e774dcea920f0c9abdb12ba096aac1e10\">Couch Co-Op (local split screen)</li>\n<li data-list-item-id=\"e4a886979fbee9d65dbcb25ddb0e41c62\">Play with Friends (from your friends list)</li>\n<li data-list-item-id=\"e0a7d2fa50f071908bcc4c91e35fe726c\">Matchmaking (auto-paired strangers)</li>\n<li data-list-item-id=\"ef214d066999213787a0995fea6aefe20\">Party Codes (share a code to meet up)</li>\n</ul><p>If you're trying to join a friend's session but it's not working, you may need to use a <strong>Party Code</strong> instead of adding them as a friend, since matchmaking doesn't let you choose who you get.</p><h2 id=\"h_01M3MBPN7BT9TAZDFEAH3CHZ9H\">Version and Cross-Play Requirements</h2><p>All players must be on the same game version (latest update) and have cross-play enabled. Version mismatches or outdated builds can block connections. For cross-platform play (PC, Xbox, PlayStation, Switch), each player needs an active subscription to access online play.</p><ul>\n<li data-list-item-id=\"ef4ba9aff7ccf6f0cce55c28c3520fd1e\">Xbox - Game Pass Ultimate</li>\n<li data-list-item-id=\"e914cf393d657cda735ebb1e10d4efc05\">PlayStation - PlayStation Plus</li>\n<li data-list-item-id=\"ed0f9851cb16bfe2bf44c51d70ce905dc\">Nintendo Switch - Nintendo Switch Online</li>\n</ul><h2 id=\"h_01M3MBQ02BDQ5KG9V0EXC34DMB\">Account and Settings Restrictions</h2><ul>\n<li data-list-item-id=\"eefb80df02f1769f953518f58289e8de2\">Make sure you're in an Online Game (not offline) when inviting friends.</li>\n<li data-list-item-id=\"e8c6e466fbc9d4db17fac31f03babbf99\">Check your Microsoft account privacy settings and Xbox/PlayStation online safety settings to ensure multiplayer is enabled.</li>\n</ul><h1 id=\"h_01M3MBPN7D30T0QG0AJQZXRNK7\">How Do I Create a Party Code</h1><ol>\n<li data-list-item-id=\"e2c5f80d538a3985d684ef5ca3ae23525\">\n<strong>Launch Minecraft Dungeons II</strong> and go to the <strong>Main Menu.</strong>\n</li>\n<li data-list-item-id=\"e29da2da45cdd7d401cc1aee846aec2d3\">From the Main Menu screen, look for the <strong>Party</strong> option at the bottom of the Menu.</li>\n<li data-list-item-id=\"e066cc5909d233e63dd3bb29b62d04c28\">Open the <strong>Party</strong> session list.</li>\n<li data-list-item-id=\"e9d64d3631cd28bd56b45c11e0b95838a\">On the top left side of the screen, you will see Your Party Code. </li>\n<li data-list-item-id=\"eedd8d4478e6bf5e2d800477ca94d5b82\">Share this code with your friends, who can enter it into the <strong>Join with Code</strong> option to connect directly.</li>\n</ol><p><strong>Important Notes:</strong></p><ul>\n<li data-list-item-id=\"ef12c23f2003e7ae511a65e7208697e8e\">\n<strong>Cross-Play supported</strong> - Friends on different platforms (PC, Xbox, PlayStation, Switch) can join using the same party code.</li>\n<li data-list-item-id=\"e3101ab3db4feb1af9bac81394603bfb3\">\n<strong>Mixed Multiplayer</strong> - You can combine local couch co-op players with online friends via the same party code.</li>\n<li data-list-item-id=\"eb1f0da97f78f71ed228f57721b79f32b\">\n<strong>Code Expiration</strong> - Party codes are temporary and expire when the party ends. If the host leaves, the party leader designation will transfer to another player in the party.</li>\n<li data-list-item-id=\"e9b5f64309e93c11ff2895888f7a53391\">\n<strong>Privacy</strong> - Only share your code with people you trust as <em>anyone</em> with the code can join your game.</li>\n</ul><p>If you want to keep your party private, disable matchmaking in the lobby settings so only players with your code can join.</p><h1 id=\"h_01M3MBPN7GY1B9F1SE7YXJJ6T9\">Why Doesn't My Party Code Work</h1><p>If your <strong>Party Code</strong> isn't working in Minecraft Dungeons II, it's usually due to one of a few common issues - many of which also affect friend sessions, since Party Codes and matchmaking use the same connection system.</p><h2 id=\"h_01M3MBPN7GSRK174YHYVZAG65F\">Check All Players' Subscriptions</h2><p>All players must have an active online service subscription. If any player's subscription is expired or inactive, the connection will fail.</p><ul>\n<li data-list-item-id=\"ec6eb2426d16f091147cf91141554fb4f\">Xbox - Game Pass Ultimate</li>\n<li data-list-item-id=\"e1f5d7c027bc1e881b9ff8dde2c507b31\">PlayStation - PlayStation Plus</li>\n<li data-list-item-id=\"e7d489d4276143e5d27c71ba5ffa8f2b3\">Nintendo Switch - Nintendo Switch Online</li>\n</ul><h2 id=\"h_01M3MBPRW3ZBZA6MAP1GYBZ10J\">Match the Game Version</h2><p>For cross-play, everyone must be on the same version of Minecraft Dungeons II. Version mismatches can block joining, even if both are updated.</p><ul>\n<li data-list-item-id=\"e1f74f214cbac74bc788ba02708198571\">On PC, check in-game settings or Steam/Microsoft Store.</li>\n<li data-list-item-id=\"ee6360cf900da693684fdadca701c0a76\">On consoles, update the game to the latest patch.</li>\n</ul><h2 id=\"h_01M3MBPN7JXZ08YEX2FRWCAHXB\">Privacy and Account Settings</h2><p>On Xbox, make sure your account is set to allow joining multiplayer games, and that your age/family settings aren't blocking access. On other platforms, check privacy settings to allow online sessions.</p><p>Session Setup</p><ul>\n<li data-list-item-id=\"ef1a7286b396d4f418db0bf6f96403d05\">The host must start the game and reach the Camp after completing the tutorial.</li>\n<li data-list-item-id=\"ef2a4a7ef95376c388b16129920543fab\">The joining player must refresh the friend list until they see the host's session.</li>\n<li data-list-item-id=\"e15404b17bd5fdbee06d94500acf88cf2\">For party codes, make sure you're entering the code in the correct menu (usually under<strong> Join A Party&gt;Play With Friends</strong> or <strong>Party&gt;Play With Friends</strong>). </li>\n</ul><h2 id=\"h_01M3MBPN7KF2Q5PPRF17F3TH9G\">Temporary Service Issues</h2><p>If the game shows <strong>\"service not available\"</strong> or gets stuck in loading, it could be the result of a server outage. Wait a few hours and try again.</p><h2 id=\"h_01M3MBPN7M8F6TWHV1ZV2SZ870\">Mixing Couch Co-Op and Online Players</h2><p>You can combine two local players with two online players, but all must be in the same session.</p><h1 id=\"h_01M3MBPN7M3EMFNWH3JHS0524V\">Why Can't I Promote the Party Leader</h1><p>In Minecraft Dungeons II, the party leader role is tied to the Party Finder system. If you're unable to promote a Party Leader, it could be due to one of the following issues:</p><h2 id=\"h_01M3MBPN7MFP4Z7FDJCP6P8TX6\">You Must Be the One Who Starts the Party</h2><p>In the Party Finder, only the person who creates the party can make themselves or another player the leader. If you're not the creator, you won't be able to promote anyone. You could join an existing party and then request a leader change from the party owner.</p><h2 id=\"h_01M3MBPN7MTNC7CBHXZJ38ZN6W\">Leader Role is Tied to the Party Finder Queue</h2><p>The \"party leader\" status is specific to the Party Finder dungeon queue, not the main dungeon finder. If you try to queue into a dungeon as a leader but the party isn't properly set up in Party Finder, the system may not allow the promotion.</p><h2 id=\"h_01M3MBPN7NBT210K7KQ0P6AHMK\">Check Party Size and Rules</h2><p>Party Finder has a limit of up to four players, and all members must be online and in the same session. If someone is offline or the party is incomplete, the leader role can't be applied.</p>","user_segment_ids":[]},{"id":48750243193357,"url":"https://minecrafthelp.zendesk.com/api/v2/help_center/en-us/articles/48750243193357.json","html_url":"https://minecrafthelp.zendesk.com/hc/en-us/articles/48750243193357-Minecraft-Dungeons-II-Buying-and-Download-Information","author_id":46664165226893,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":1,"upvote_count":1,"downvote_count":0,"section_id":27983516571789,"created_at":"2026-09-08T18:45:32Z","updated_at":"2026-10-20T18:38:49Z","name":"Minecraft Dungeons II Buying and Download Information","title":"Minecraft Dungeons II Buying and Download Information","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-28T15:35:35Z","user_segment_id":null,"permission_group_id":705672,"content_tag_ids":[],"label_names":["section_27983516571789"],"body":"<h1 id=\"h_01M3MAARPBS0FY5QW53267X6RJ\">Where Can I Purchase and Download the Game</h1><p>Minecraft Dungeons II is available for purchase on the following platforms:</p><ul>\n<li data-list-item-id=\"e926b6273f451914118ade370296011ba\"><a href=\"https://www.nintendo.com/us/store/products/minecraft-dungeons-ii-switch/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"wysiwyg-underline\">Nintendo Switch</span></a></li>\n<li data-list-item-id=\"ebae6cbc311634f082cfff8ff248ef0f8\"><a href=\"https://www.nintendo.com/us/store/products/minecraft-dungeons-ii-switch-2/\" target=\"_blank\" rel=\"noopener noreferrer\">Nintendo Switch 2</a></li>\n<li data-list-item-id=\"e53491203f652a25912d4e1a0a7d9493b\"><a href=\"https://store.playstation.com/en-us/concept/10008220\" target=\"_blank\" rel=\"noopener noreferrer\">PlayStation 5</a></li>\n<li data-list-item-id=\"e5496060e47721794a199e8ca06e79215\"><a href=\"https://store.steampowered.com/app/1912410/Minecraft_Dungeons_II/\" target=\"_blank\" rel=\"noopener noreferrer\">Steam</a></li>\n<li data-list-item-id=\"e21cc2354b4b71ea4fc1f8f0f82a2f533\"><a href=\"https://www.xbox.com/en-US/games/minecraft-dungeons-II?msockid=078d2e60c3a568a43e9238fac23d699c\" target=\"_blank\" rel=\"noopener noreferrer\">Windows 11, XBOX Series X|S, and XBOX Game Pass</a></li>\n</ul><h2 id=\"h_01M3MAARPF48ECBQAD2A043MK5\">Play on XBOX and Windows with Play Anywhere</h2><p>Minecraft Dungeons II supports <a href=\"https://www.xbox.com/en-US/games/xbox-play-anywhere\" target=\"_blank\" rel=\"noopener noreferrer\">Xbox Play Anywhere</a>.</p><p>When you purchase the game digitally through the <a href=\"https://www.xbox.com/en-us/games/store/minecraft-dungeons-ii/9p5786pjb9rp\" target=\"_blank\" rel=\"noopener noreferrer\">Microsoft Store on XBOX or Windows</a>, you can play on both XBOX consoles and Windows PCs without purchasing the game a second time.</p><p>To access your game on another supported device:</p><ol>\n<li data-list-item-id=\"e32085bda44fec3edc3163ecbce02d89d\">Sign in using the same Microsoft account used for your purchase.</li>\n<li data-list-item-id=\"e9c2475721b2e5d133abba503e8769fca\">Install the game from your library.</li>\n<li data-list-item-id=\"e0f781a61a9f9bbac9ebcdd5add07b0ec\">Launch and play on your preferred platform.</li>\n</ol><p><span style=\"color: rgb(38,36,35);\">Visit </span><a href=\"https://www.minecraft.net/en-us/about-dungeons-ii\" target=\"_blank\" rel=\"noopener noreferrer\">Minecraft Dungeons II</a><span style=\"color: rgb(38,36,35);\"> on Minecraft.net to learn more.</span></p>","user_segment_ids":[]},{"id":48745057275661,"url":"https://minecrafthelp.zendesk.com/api/v2/help_center/en-us/articles/48745057275661.json","html_url":"https://minecrafthelp.zendesk.com/hc/en-us/articles/48745057275661-Minecraft-Dungeons-II-Capes-and-Cosmetic-Rewards","author_id":46664165226893,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":27983516571789,"created_at":"2026-09-08T16:23:45Z","updated_at":"2026-10-21T20:01:32Z","name":"Minecraft Dungeons II Capes and Cosmetic Rewards","title":"Minecraft Dungeons II Capes and Cosmetic Rewards","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-01T16:18:44Z","user_segment_id":null,"permission_group_id":705672,"content_tag_ids":[],"label_names":["section_27983516571789"],"body":"<p>Minecraft Dungeons II includes several capes and cosmetic rewards, each with its own eligibility requirements and availability. Learn how the Hero, Twisted, Soul, and Corrupted Creeper capes are earned, when rewards are granted, and whether they can also be used in Minecraft: Java Edition and Minecraft: Bedrock Edition.</p><h1 id=\"h_01M3M90ZJ3C4B1THD4DZ3C8PGJ\">Available Capes and Rewards</h1><h2 id=\"h_01M3M90ZJ37BP2DV08J8KP56Y9\">Hero Cape</h2><p>The Hero Cape is a reward for players who have played Minecraft Dungeons and then play Minecraft Dungeons II using the same Microsoft account. </p><h3 id=\"h_01M3M90ZJ4GGRPH8WW23P0Y9M1\">Eligibility</h3><p>To qualify for the Hero Cape, a player must:</p><ol>\n<li data-list-item-id=\"ed7c24b7b15a723c3024c04903ae8e686\">Have Minecraft Dungeons save data associated with your Microsoft account.</li>\n<li data-list-item-id=\"e42f3be3e64ba51edf43e0f583fd92fc5\">Play Minecraft Dungeons II while signed in to the same Microsoft account.</li>\n</ol><p>Purchasing Minecraft Dungeons is not strictly required. Players may qualify through Game Pass, local co-op participation, or another eligible play session that created qualifying save data.</p><h3 id=\"h_01M3M90ZJ5M8WQV88S58575SBQ\">Grant timing</h3><p>The Hero Cape is granted after launching Minecraft Dungeons II and the game detects qualifying Minecraft Dungeons activity on the same Microsoft account. Processing may take some time.</p><h3 id=\"h_01M3M90ZJ6T7SBBJYDDJYPXS43\">Promotion Period</h3><p>The Hero Cape promotion remains available through December 31, 2026, so players can still complete the requirements after launch.</p><h3 id=\"h_01M3M90ZJ60C5VXBRE9145BB7W\">Availability in Minecraft</h3><p>After the Hero Cape is granted in Minecraft Dungeons II, the Hero Cape also becomes available in Minecraft: Java Edition and Minecraft: Bedrock Edition when the player signs in with the same Microsoft account. </p><p> </p><h2 id=\"h_01M3M90ZJ6HD7CBSC2JH69XR5X\">Twisted Cape (Pre-Order Bonus)</h2><p>The Twisted Cape is a reward included with qualifying Minecraft Dungeons II pre-orders. </p><h3 id=\"h_01M3M90ZJ74M0E5EE3DVMBBCHR\">Eligibility</h3><p>The Twisted Cape is included with qualifying Minecraft Dungeons II pre-orders placed during the eligible pre-order period, which expires on September 28, 2026.</p><h3 id=\"h_01M3M90ZJ74CH4J50XZ1HMH1RT\">Grant and Activation</h3><p>After Minecraft Dungeons II launches on September 29, 2026, complete these steps:</p><ol>\n<li data-list-item-id=\"e30fd6dd1a67ad51a5d09cc3f94995d58\">Sign in to Minecraft Dungeons II using the Microsoft account associated with your pre-order.</li>\n<li data-list-item-id=\"e446a944d160af7ca31e75a0955f33fb7\">Confirm that your pre-order rewards have been granted in-game on the Collectibles screen.</li>\n<li data-list-item-id=\"ed8b38a1b777dcb7bb568cde16ee4cd80\">Sign in to Minecraft: Java Edition and/or Minecraft: Bedrock Edition using the same Microsoft </li>\n</ol><h3 id=\"h_01M3M90ZJ9KA4DRWY660P28RZA\">Availability in Minecraft</h3><p>After the entitlement is granted, the Twisted Cape is also available in Minecraft: Java Edition and Minecraft: Bedrock Edition on the same Microsoft account. Processing may take some time.</p><p> </p><h2 id=\"h_01M3M90ZJ9453K991672264KZS\">Soul Cape (Deluxe Edition)</h2><p>The Soul Cape is included with the Minecraft Dungeons II Deluxe Edition.</p><h3 id=\"h_01M3M90ZJA73APRNBCXNEH8GWY\">Eligibility</h3><p>The Soul Cape is included with the Minecraft Dungeons II Deluxe Edition.</p><h3 id=\"h_01M3M90ZJA2QBXM9X8WVS847J1\">Grant timing</h3><p>The Soul Cape is granted as part of the Deluxe Edition content package after ownership is validated in Minecraft Dungeons II.</p><h3 id=\"h_01M3M90ZJARD29SDQV184DH3NF\">Availability in Minecraft</h3><p>The Soul Cape is exclusive to Minecraft Dungeons II.</p><p> </p><h1 id=\"h_01M3M90ZJB675GYNTKV7YJ5837\">Promotional Capes</h1><h2 id=\"h_01M3M90ZJBSC6S91K7RGBQ0Z9Y\">Corrupted Creeper Cape</h2><p>The Corrupted Creeper Cape is a promotional reward distributed through selected community and marketing events.</p><h3 id=\"h_01M3M90ZJB8VEXSXZVQCP6SY51\">Eligibility</h3><p>Eligibility is determined by the rules of each promotion. Distribution may take place through:</p><ul>\n<li data-list-item-id=\"e0ff5a97dd0495bdade77c8511ab7fa66\">In-person events</li>\n<li data-list-item-id=\"e9cac4647c5f54bd31289cab9cd227216\">Other promotional programs announced by Minecraft</li>\n</ul><h3 id=\"h_01M3M90ZJCB08V80DWBFYNCSXC\">Grant timing</h3><p>Grant timing varies by promotion. Players should follow the rules and redemption instructions provided with the promotion they participated in.</p><h3 id=\"h_01M3M90ZJD3EC1XN7BVV3Q1J7H\">Availability in Minecraft</h3><p>Availability outside Minecraft Dungeons II may vary. The applicable campaign details will specify whether the reward is supported in Minecraft: Java Edition or Minecraft: Bedrock Edition.</p><p> </p><h1 id=\"h_01M3M90ZJEGX81WPHAG6C63TMQ\">Future Promotional Capes</h1><p>Additional capes may be offered through events, partnerships, creator activities, or other limited-time promotions. Eligibility requirements, grant timing, redemption instructions, and supported games will be published for each promotion.</p><p> </p><h1 id=\"h_01M3M90ZJENPBMTCXG2S2EC4W3\">Cape Eligibility Summary</h1><figure class=\"wysiwyg-table\" style=\"width: 100%;\"><table dir=\"ltr\"><tbody>\n<tr>\n<td><span style=\"color: windowtext!important;\">Cape</span></td>\n<td><span style=\"color: windowtext!important;\">How to Get It</span></td>\n<td><span style=\"color: windowtext!important;\">Available in Dungeons II</span></td>\n<td><span style=\"color: windowtext!important;\">Available in Minecraft</span></td>\n</tr>\n<tr>\n<td>Hero Cape</td>\n<td>Play Dungeons and Dungeons II on the same Microsoft account</td>\n<td>Yes</td>\n<td>Yes</td>\n</tr>\n<tr>\n<td>Twisted Cape</td>\n<td>Pre-order Dungeons II</td>\n<td>Yes</td>\n<td>Yes</td>\n</tr>\n<tr>\n<td>Soul Cape</td>\n<td>Purchase Deluxe Edition</td>\n<td>Yes</td>\n<td>No</td>\n</tr>\n<tr>\n<td>Corrupted Creeper Cape</td>\n<td>Selected promotions and events</td>\n<td>Yes</td>\n<td>Varied by promotion</td>\n</tr>\n<tr>\n<td>Future Promotional Capes</td>\n<td>Future promotional activities</td>\n<td>Varies</td>\n<td> Varies</td>\n</tr>\n</tbody></table></figure><p> </p><h1 id=\"h_01M3M90ZJN2EZ16CHEDGWEDG0M\">Troubleshooting Missing Capes</h1><h2 id=\"h_01M3M90ZJN9DXMRY3Y9EHFHD07\">Microsoft account mismatch</h2><p>Cape eligibility and grant processing are tied to the Microsoft account used when playing or redeeming content. All required activities must occur on the same Microsoft account.</p><h2 id=\"h_01M3M90ZJPS5ZPCXEE4QV226BT\">Minecraft Dungeons activity was not linked</h2><p>On some platforms, signing into a Microsoft account is optional. If Minecraft Dungeons activity was completed without signing in, the activity may not be eligible for Hero Cape rewards.</p><h2 id=\"h_01M3M90ZJP4MAV2DSA0HTWGRJN\">Grant processing is still underway</h2><p>Reward verification and entitlement processing may take time after qualifying actions are completed.</p><h2 id=\"h_01M3M90ZJPQ4CFAZNM2PNBAWN6\">The required game has not been launched</h2><p>Some rewards are not visible until you've launched Minecraft Dungeons II, and the entitlement has been validated. For cross-game rewards, you may also need to sign in to Minecraft: Java Edition for Minecraft: Bedrock Edition on the same Microsoft account.</p><p> </p><p> </p>","user_segment_ids":[]},{"id":48238454569869,"url":"https://minecrafthelp.zendesk.com/api/v2/help_center/en-us/articles/48238454569869.json","html_url":"https://minecrafthelp.zendesk.com/hc/en-us/articles/48238454569869-Minecraft-Dungeons-II-Pre-Order-Guide","author_id":46664165226893,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":27983516571789,"created_at":"2026-08-18T19:44:07Z","updated_at":"2026-10-18T13:17:16Z","name":"Minecraft Dungeons II Pre-Order Guide","title":"Minecraft Dungeons II Pre-Order Guide","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-18T19:44:16Z","user_segment_id":null,"permission_group_id":41275445862925,"content_tag_ids":[],"label_names":["section_27983516571789"],"body":"<p>Minecraft Dungeons II launches September 29, 2026. If you pre-order the game by September 28, 2026, you'll receive limited-time bonus cosmetics when the game launches.</p><h1 id=\"h_01M0B2RTT3F7E3C5B39GTZ2ERJ\">Choose an Edition</h1><h2 id=\"h_01M0B2RTT3J5SQ8FKZGMJ3CBQ7\">Standard Edition</h2><p>Pre-order the Standard Edition, which includes the base game, and get these pre-order bonus cosmetics: two additional Hero Skins, the Twisted Cape, and the Twisted Chicken Pet.</p><h2 id=\"h_01M0B2RTT30PKHRGPA62P5P8KV\">Deluxe Edition</h2><p>Pre-order the Deluxe Edition, which includes everything in the Standard Edition, and you'll also get the Soul Cape, the Blub Pet, four additional Hero Skins, and access to two post-launch DLC packs when they become available.</p><h1 id=\"h_01M0B2RTT4FTJZH24HNJB4JQVY\">Pre-Order Rewards</h1><p>You can only get the pre-order rewards, which will be delivered after the game launches on September 29, 2026, for qualifying purchases made during the pre-order period. They are created for Minecraft Dungeons II and cannot be used in Minecraft: Bedrock Edition, Minecraft: Java Edition, or other Minecraft games.</p><h2 id=\"h_01M0B2RTT4BH6SEYEW1TH7GG80\">Where to Find Your Cosmetics</h2><p>After the content is granted on launch day, September 29, 2026, open the in-game inventory and select the Collectibles tab to find your capes, pets, and Hero Skins.</p><h2 id=\"h_01M0B2RTT5486ZV91K5MBPNG1G\">Platform and Account Rules</h2><p>Pre-order and Deluxe Edition content is tied to the platform where it was purchased. Connecting a Steam account and a Microsoft account does not make the rewards available on every platform.</p><p>For digital purchases, the content is automatically granted to the account that completes the pre-order. If the game is intended for a child or another player, purchase or gift it for the account that should own the game and rewards; an existing pre-order generally cannot be transferred between accounts.</p><h1 id=\"h_01M0B2RTT50FXSHA7H07JVRHF1\">Where You Can Play</h1><p>Minecraft Dungeons II will be available on Xbox Series X|S, Windows PC, Steam, PlayStation 5, Nintendo Switch, and Nintendo Switch 2. Pre-order rewards are also available through Steam for qualifying purchases.</p><h2 id=\"h_01M0B2RTT50C71RRVZNJ3T2W21\">Nintendo Switch Versions</h2><p>Nintendo Switch and Nintendo Switch 2 are separate platform versions. Before purchasing from a retailer, make sure that the product listing supports the Nintendo Switch model you plan to use. A Nintendo Switch 2 version should not be assumed to work on a Nintendo Switch or Nintendo Switch Lite unless the retailer or platform listing specifically says it is compatible.</p><h1 id=\"h_01M0B2RTT5MK34AFEZ7MK7HKMA\">Game Pass, Upgrades, and DLC</h1><h2 id=\"h_01M0B2RTT6Z3RAEDA3X6FCJDS3\">Game Pass</h2><p>Minecraft Dungeons II will be available with Game Pass on launch day. Game Pass access is not a pre-order purchase, so it does not include the pre-order bonus cosmetics. If a store says you already own the game, your active Game Pass entitlement may be the reason.</p><h2 id=\"h_01M0B2RTT6G8W7ARD3DX7T3C9C\">Upgrading to Deluxe</h2><p>Players who purchase the Standard Edition can upgrade to the Deluxe Edition after purchase. Any available upgrade price, discount, or purchase option is set by the store where the game was purchased.</p><p>The Deluxe Edition includes two specified post-launch DLC packs. Pricing for any other future content will be announced separately if additional content is offered.</p><h1 id=\"h_01M0B2RTT6Q62ZRGEB2GCKBZ1K\">Physical and Gift Purchases</h1><p>Pre-order content for physical editions depends on the retailer. Before buying, check the product listing or ask the retailer whether the physical copy includes a pre-order code and how that code will be delivered. Digital purchases grant qualifying content directly to the purchasing account after Minecraft Dungeons II launches on September 29, 2026.</p><p>If you are gifting the game, confirm the store’s gifting rules before purchase. The recipient must redeem or own the qualifying purchase on the account and platform where they plan to play.</p><h1 id=\"h_01M0B2RTT7NH8BZHHGPBV2ZPHZ\">Purchase and Pre-Order Help</h1><h2 id=\"h_01M0B2RTT7QSS2C1F2R8F99ATQ\">You Were Not Charged Yet</h2><p>Some storefronts do not charge for a pre-order immediately. Billing timing and payment authorization are controlled by the store where the order was placed. Check the order status, payment method, and expected charge date in that store’s purchase history.</p><h2 id=\"h_01M0B2RTT7MK49SK1FJJC0GBMJ\">You See an Error While Pre-Ordering</h2><p>If a pre-order page does not load or returns an error, verify that the game is available for pre-order in your region and on your selected platform, then try the purchase again from the platform’s store. If the Nintendo eShop does not show the pre-order, refresh the store listing and confirm you are viewing the correct regional store and console version.</p><h2 id=\"h_01M0B2RTT74VT3HRJ7K91TN0MY\">Your Cosmetics Are Missing</h2><p>Confirm that you launched the game with the account and platform used for the qualifying purchase. Then check the Collectibles tab in the in-game inventory. Also verify that the pre-order or Deluxe content appears in the platform’s order history or installed add-ons. If the entitlement is missing from the order, use the purchase-help options provided by that storefront.</p><h2 id=\"h_01M0B2RTT7488FFF74ACGWPXD8\">Canceling a Pre-Order</h2><p>Pre-order cancellation and refund rules vary by platform and retailer. Use the order-management or refund options for the store where the purchase was made.</p><h1 id=\"h_01M0B2RTT8T8JC4ARRG58P74ZJ\">Additional Information</h1><p><span style=\"color: #2F3941;\">D</span>etailed gameplay mechanics, and any content beyond the announced editions and DLC will be communicated through official Minecraft channels when that information is available.</p><p> </p>","user_segment_ids":[]},{"id":48093627492365,"url":"https://minecrafthelp.zendesk.com/api/v2/help_center/en-us/articles/48093627492365.json","html_url":"https://minecrafthelp.zendesk.com/hc/en-us/articles/48093627492365-Minecraft-Minecoins-for-Nintendo","author_id":46664165226893,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":31867594896141,"created_at":"2026-08-12T19:41:50Z","updated_at":"2026-10-17T11:27:30Z","name":"Minecraft Minecoins for Nintendo","title":"Minecraft Minecoins for Nintendo","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-01T16:59:41Z","user_segment_id":null,"permission_group_id":705672,"content_tag_ids":[],"label_names":["section_31867594896141"],"body":"<p><span lang=\"EN-US\" data-contrast=\"none\">Minecoins</span><span lang=\"EN-US\" data-contrast=\"none\"> </span><span lang=\"EN-US\" data-contrast=\"none\">are Minecraft’s virtual currency and can be used to</span><span lang=\"EN-US\" data-contrast=\"none\"> </span><span lang=\"EN-US\" data-contrast=\"none\">purchase</span><span lang=\"EN-US\" data-contrast=\"none\"> </span><span lang=\"EN-US\" data-contrast=\"none\">additional</span><span lang=\"EN-US\" data-contrast=\"none\"> </span><span lang=\"EN-US\" data-contrast=\"none\">content from the</span><span lang=\"EN-US\" data-contrast=\"none\"> </span><a href=\"https://help.minecraft.net/hc/en-us/articles/24069466555661-Buy-Minecoins-in-the-Minecraft-Marketplace\" target=\"_blank\" rel=\"noopener noreferrer\"><span lang=\"EN-US\" data-contrast=\"none\" data-ccp-charstyle=\"Hyperlink\">Minecraft Marketplace</span></a><span lang=\"EN-US\" data-contrast=\"none\">.</span><span lang=\"EN-US\" data-contrast=\"none\"> </span><span lang=\"EN-US\" data-contrast=\"none\">Starting October 27, 2026,</span><span lang=\"EN-US\" data-contrast=\"none\"> </span><span lang=\"EN-US\" data-contrast=\"none\">new</span><span lang=\"EN-US\" data-contrast=\"none\"> </span><span lang=\"EN-US\" data-contrast=\"none\">Minecoins</span><span lang=\"EN-US\" data-contrast=\"none\"> </span><span lang=\"EN-US\" data-contrast=\"none\">purchased on Nintendo</span><span lang=\"EN-US\" data-contrast=\"none\"> </span><span lang=\"EN-US\" data-contrast=\"none\">devices</span><span lang=\"EN-US\" data-contrast=\"none\"> </span><span lang=\"EN-US\" data-contrast=\"none\">(Nintendo Switch or Switch 2)</span><span lang=\"EN-US\" data-contrast=\"none\"> </span><span lang=\"EN-US\" data-contrast=\"none\">will be available</span><span lang=\"EN-US\" data-contrast=\"none\"> </span><span lang=\"EN-US\" data-contrast=\"none\">to use</span><span lang=\"EN-US\" data-contrast=\"none\"> </span><span lang=\"EN-US\" data-contrast=\"none\">only on those systems.</span><span lang=\"EN-US\" data-contrast=\"none\"> </span><span lang=\"EN-US\" data-contrast=\"none\">Minecoins</span><span lang=\"EN-US\" data-contrast=\"none\"> </span><span lang=\"EN-US\" data-contrast=\"none\">you already own at the time of the update will</span><span lang=\"EN-US\" data-contrast=\"none\"> </span><span lang=\"EN-US\" data-contrast=\"none\">still be</span><span lang=\"EN-US\" data-contrast=\"none\"> </span><span lang=\"EN-US\" data-contrast=\"none\">available, as explained below.</span></p><h2 id=\"h_01KZVTQZPH9MPC2TWD3V9ACFG6\">How will my Minecoin wallets change?</h2><p><span lang=\"EN-US\" data-contrast=\"auto\">When Minecraft launches on Nintendo devices,</span><span lang=\"EN-US\" data-contrast=\"auto\"> </span><span lang=\"EN-US\" data-contrast=\"auto\">Minecoins</span><span lang=\"EN-US\" data-contrast=\"auto\"> </span><span lang=\"EN-US\" data-contrast=\"auto\">owned before October 27, 2026, will move to your Legacy</span><span lang=\"EN-US\" data-contrast=\"auto\"> </span><span lang=\"EN-US\" data-contrast=\"auto\">Wallet</span><span lang=\"EN-US\" data-contrast=\"auto\"> </span><span lang=\"EN-US\" data-contrast=\"auto\">and remain available across compatible platforms. Minecoins purchased on a Nintendo device after launch will be added to your Nintendo Wallet.</span><span lang=\"EN-US\" data-contrast=\"auto\"> </span><span lang=\"EN-US\" data-contrast=\"auto\">Here’s</span><span lang=\"EN-US\" data-contrast=\"auto\"> </span><span lang=\"EN-US\" data-contrast=\"auto\">how each wallet works:</span><span data-ccp-props='{\"201341983\":0,\"335559740\":278}'> </span></p><h3 id=\"h_01M1EYG5QZE639DVHRSD3HVCX4\">Legacy Wallet: existing and cross-platform Minecoins</h3><ul>\n<li data-list-item-id=\"eedf45231860fccb8981346d5682249de\">You won’t lose any Minecoins you already own, and you can still use existing Minecoins on any supported platforms where they were available before the change.</li>\n<li data-list-item-id=\"ed2fe2444ea5a970386e9c0cd0bd4d1e7\">When you make a purchase on a Nintendo device, Minecoins in your Legacy Wallet will be used before Minecoins in your Nintendo Wallet.<ul><li data-list-item-id=\"ec4de4977d33c507d76c1745c151bce1b\">Example: If your Legacy Wallet contains 1,000 Minecoins and you purchase 500 more on a Nintendo device after launch, your displayed balance in the Marketplace will be 1,500 Minecoins. Any purchases will first use the 1,000 Minecoins in your Legacy Wallet, followed by the 500 Minecoins in your Nintendo Wallet.</li></ul>\n</li>\n<li data-list-item-id=\"e0ecacc97be9851b6ac94150b1ac18950\">Minecoins in your Legacy Wallet do not expire. Future Minecoin charges and refills made on supported platforms will be added to that platforms wallet and shared across platforms where it is allowed. </li>\n</ul><h3 id=\"h_01M1EYG5R15WF2H3PYPXKJNYD1\">Nintendo Wallet: new Minecoins purchased on Nintendo Switch systems</h3><ul>\n<li data-list-item-id=\"e70eee3ccfa755ee347bcddc1c9ce58cf\">Minecoins purchased on a Nintendo device after launch will be added to your Nintendo Wallet, which you can refill at any time.</li>\n<li data-list-item-id=\"efbca80260ab8f96906e9ec169739fd26\">After you spend all the Minecoins in your Legacy Wallet, purchases on Nintendo devices will only use Minecoins from your Nintendo Wallet.</li>\n</ul><h4 id=\"h_01M1EYHHH52EV7KJDXKQ5TBAWC\"><span style=\"color: rgb(15,71,97);\">Additional resources</span></h4><ul>\n<li data-list-item-id=\"e5a692a61cb09ea5f4df24d229f75aaf4\"><a href=\"https://help.minecraft.net/hc/en-us/articles/24069466555661-Buy-Minecoins-in-the-Minecraft-Marketplace\" target=\"_blank\" rel=\"noopener noreferrer\">Buy Minecoins in the Minecraft Marketplace | Minecraft Help</a></li>\n<li data-list-item-id=\"e67d27a040b378cd8e06ef009f3978464\"><a href=\"https://help.minecraft.net/hc/en-us/articles/4408963926541-Troubleshoot-Missing-Minecoins-in-Minecraft-Marketplace\" target=\"_blank\" rel=\"noopener noreferrer\">Troubleshoot Missing Minecoins in Minecraft Marketplace</a></li>\n<li data-list-item-id=\"e14126eeab5f077d54df9722b9fdd2b54\"><a href=\"https://help.minecraft.net/hc/en-us/articles/12317881023501-Minecoin-Redemption-Limit-Error\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"wysiwyg-underline\">Minecoin Redemption Limit Error</span></a></li>\n</ul>","user_segment_ids":[]},{"id":46766177543437,"url":"https://minecrafthelp.zendesk.com/api/v2/help_center/en-us/articles/46766177543437.json","html_url":"https://minecrafthelp.zendesk.com/hc/en-us/articles/46766177543437-Realms-WatchTime-Quest-Terms-Conditions","author_id":35157444563981,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":26562723671949,"created_at":"2026-06-18T22:06:01Z","updated_at":"2026-10-19T12:10:24Z","name":"Realms WatchTime Quest Terms & Conditions","title":"Realms WatchTime Quest Terms & Conditions","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-23T21:53:24Z","user_segment_id":null,"permission_group_id":705672,"content_tag_ids":[],"label_names":["section_26562723671949"],"body":"<p>Trial month is for Realms Plus on Minecraft: Bedrock Edition. Available for a limited time only and in select regions only. Subscription terms apply. Credit card required. After trial month, subscription automatically continues at the then-current regular price (subject to change), unless canceled, plus applicable taxes. For users with existing Realms Plus Server 3 on OneStore, a month will be added to their subscription. For all other users, they will receive a trial month for a separate Realm. </p><p><em><span data-teams=\"true\">Requires Minecraft: Bedrock Edition (sold separately), a valid Microsoft account, internet access (ISP fees may apply), and completion of the applicable watching challenge on Twitch or TikTok as described in the Minecraft.net blog article. Limit one (1) Realms Plus Trial Month 5x5 code (“Code”) per person/Microsoft account, which will be applied to your Bedrock account within 30 days after the promotion ends. Supplies are limited. Codes are non-transferable, non-refundable, and cannot be redeemed for cash. User must redeem Code on </span></em><a href=\"https://redeem.minecraft.net\"><em><span data-teams=\"true\">redeem.minecraft.net</span></em></a><em><span data-teams=\"true\"> and activate the Realm via the Minecraft application on PC or Xbox. Once activated, the Realm will be accessible from any compatible platform. This offer cannot be combined with any other offer. Geography limitations, country and balance restrictions, taxes, and Internet connection fees may apply. Microsoft Services Agreement (</span></em><a href=\"https://aka.ms/MSA\"><em><span data-teams=\"true\">aka.ms/MSA</span></em></a><em><span data-teams=\"true\">) applies. Microsoft reserves the right to modify, suspend, or terminate this promotion at any time. Microsoft may, freely and without liability, remove Codes redeemed, suspend or ban accounts, and take other disciplinary or corrective action if Microsoft suspects or believes your account is engaged in fraudulent or abusive activity. Code distribution is handled by the participating streaming platform and is not administered by Microsoft.</span></em></p>","user_segment_ids":[]},{"id":46662761433357,"url":"https://minecrafthelp.zendesk.com/api/v2/help_center/en-us/articles/46662761433357.json","html_url":"https://minecrafthelp.zendesk.com/hc/en-us/articles/46662761433357-Learn-more-about-the-Minecraft-Java-Edition-Friends-List","author_id":35157444563981,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":35377765046541,"created_at":"2026-06-15T17:25:08Z","updated_at":"2026-10-21T11:40:16Z","name":"Learn more about the Minecraft: Java Edition Friends List","title":"Learn more about the Minecraft: Java Edition Friends List","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-16T16:09:53Z","user_segment_id":null,"permission_group_id":705672,"content_tag_ids":[],"label_names":["section_35377765046541"],"body":"<p>Add friends to your Friends List in Minecraft: Java Edition to see when they’re online in Minecraft. Learn more about upcoming Friends List improvements at <a href=\"https://www.minecraft.net/en-us/article\">Minecraft News, Articles, and Gaming Announcements</a>.</p><p>Here’s how the Friends List works:</p><ul>\n<li data-list-item-id=\"ef3aa993e4a9901cc7e3587c1540938bd\">If you add a friend in Minecraft: Java Edition, it will also add them to your Xbox friends list. Existing Xbox friends will also show up as friends in Minecraft: Java Edition if they own the game.</li>\n<li data-list-item-id=\"e26276fa745f0d535bec41f9c8c605e93\">If you remove a friend in Minecraft: Java Edition, it will also remove them from your Xbox friends list.</li>\n<li data-list-item-id=\"ef28340ab0f7c95edc433d4f261996c6e\">Your Xbox privacy &amp; online safety settings affect your Minecraft settings. Change them at <a href=\"https://www.xbox.com/en-US/user/settings/privacy-and-safety\">Xbox Official Site: Consoles, Games and Community</a>.<ul><li data-list-item-id=\"ee2f5efd8fcc230970d5564fd5174c03e\">If your Xbox chat setting under Privacy &gt; You can communicate outside of Xbox with voice &amp; text is set to <strong>friends</strong>, you will only see chat from players on your Friends List. Add a player as a friend or change it to <strong>everyone</strong> to see chat from all players in multiplayer games.</li></ul>\n</li>\n</ul><p>Change who can send you friend requests and your visibility from the <strong>Options</strong> &gt; <strong>Online</strong> &gt; <strong>Friends List</strong> menu in Minecraft.</p><ul>\n<li data-list-item-id=\"e2c5136419128ffeae5de66223f91a63e\">\n<strong>Friends List</strong>: This must be <strong>ON</strong> to use the Friends List. If you initially chose <strong>Turn OFF</strong> when you opened the Friends List, toggle it on here. If this setting is off, you will not be able to send or receive friend requests.</li>\n<li data-list-item-id=\"e0fe6ed4fcfd9250b4d64e6e7132c8d92\">\n<strong>Allow Requests</strong>: Turn this <strong>OFF</strong> to stop players from sending your friend requests.</li>\n<li data-list-item-id=\"eb40cf7a4444df6b905482ecf23327358\">\n<strong>In-Game Notification</strong>: Set this <strong>ON</strong> to receive toast notifications and <strong>OFF</strong> to silence them.</li>\n<li data-list-item-id=\"ed1c31093d39e65d5ef4db459a2c6bed1\">\n<strong>Visibility</strong>: <strong>Full</strong> will show when you’re online and what you’re playing; <strong>hidden</strong> will always show you as offline; and <strong>limited</strong> will display you as online to your friends, but not what you’re playing.</li>\n<li data-list-item-id=\"e8ed17623cf429b72682cc7d6aab7bebd\">\n<strong>Xbox Settings</strong>: Select this to modify your <a href=\"https://www.xbox.com/en-US/user/settings/privacy-and-safety\">Xbox Official Site: Consoles, Games and Community</a> privacy settings.</li>\n</ul><h2 id=\"h_01KV651YBGBWM9MGCK5SE4G2Y3\">Additional resources</h2><ul>\n<li data-list-item-id=\"ed110fcc5b309fb7d7ffdbe1f7315f059\"><a href=\"https://help.minecraft.net/hc/en-us/articles/46661723617165-Manage-Your-Friends-List-in-Minecraft-Java-Edition\">Manage your friend list in Minecraft: Java Edition</a></li>\n<li data-list-item-id=\"e086a371bd607b0e8932029fd68511a4a\"><a href=\"https://help.minecraft.net/hc/en-us/articles/46662109646861-Troubleshoot-Friends-List-Issues-in-Minecraft-Java-Edition\">Troubleshoot Friend List Issues in Minecraft: Java Edition</a></li>\n<li data-list-item-id=\"e69e7d09d59af70bcc8cf5a9a49c1f293\"><a href=\"https://minecrafthelp.zendesk.com/hc/en-us/articles/4408950195341\">View or Change Your In-Game Profile Name in Minecraft</a></li>\n<li data-list-item-id=\"e62e5b3393817fe585f9e538e9f8e4963\"><a href=\"https://minecrafthelp.zendesk.com/hc/en-us/articles/43413776295437\">Troubleshoot Minecraft: Java Edition Chat Access</a></li>\n</ul>","user_segment_ids":[]},{"id":46662109646861,"url":"https://minecrafthelp.zendesk.com/api/v2/help_center/en-us/articles/46662109646861.json","html_url":"https://minecrafthelp.zendesk.com/hc/en-us/articles/46662109646861-Troubleshoot-Friends-List-Issues-in-Minecraft-Java-Edition","author_id":35157444563981,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":27166460834061,"created_at":"2026-06-15T17:10:13Z","updated_at":"2026-10-21T19:32:10Z","name":"Troubleshoot Friends List Issues in Minecraft: Java Edition","title":"Troubleshoot Friends List Issues in Minecraft: Java Edition","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-16T16:08:44Z","user_segment_id":null,"permission_group_id":705672,"content_tag_ids":[],"label_names":["section_27166460834061"],"body":"<p>If you have trouble with friend invites in Minecraft: Java Edition, it’s usually because of settings on your Friends List or in your <a href=\"https://www.xbox.com/en-US/user/settings/privacy-and-safety\">Xbox privacy options</a>. Here’s what to do if you can’t send a friend invite, don’t see your friend’s invite, or can’t accept your friend’s invite.</p><h2 id=\"h_01KV646NBP9VCSQGEV6JW6DGK6\">Why can’t I send a friend invite?</h2><ul>\n<li data-list-item-id=\"e047af7f02d67b3da901367ee06fc1a0e\">\n<strong>Turn on the Friends List</strong>: Launch Minecraft: Java Edition and select the Friends icon from the title screen or pause menu and select <strong>Turn on</strong>. If you initially declined the prompt, go to <strong>Options</strong> &gt; <strong>Online</strong> &gt; <strong>Friends List</strong> and set Friends List to <strong>ON</strong>.</li>\n<li data-list-item-id=\"ea5a2034b8fd4f110f67aae81bdc85637\">\n<strong>Check the profile name</strong>: Double-check that you correctly entered your friend’s Java profile name. If they don’t know their profile name, have them follow steps to <a href=\"https://minecrafthelp.zendesk.com/hc/en-us/articles/4408950195341\">View or Change Your In-Game Profile Name in Minecraft</a>.</li>\n<li data-list-item-id=\"e63729d6be7de662d6ae8013e22548783\">\n<strong>Review your Xbox safety settings</strong>: Sign in to <a href=\"https://www.xbox.com/en-US/user/settings/privacy-and-safety\">Xbox Official Site: Consoles, Games and Community</a> and check the <strong>Xbox and Windows 10 devices Online Safety</strong> &gt; <strong>You can add friends and follow others</strong> header. Make sure it isn’t set to <strong>Block</strong>.</li>\n</ul><h2 id=\"h_01KV646NBSRW8TE84EHXRD8QW6\">Why don’t I see my friend’s invite?</h2><ul>\n<li data-list-item-id=\"e4222bd4f763f66ee6261090f0b2ed6a3\">\n<strong>Turn on the Friends List</strong>: Go to <strong>Options</strong> &gt; <strong>Online</strong> &gt; <strong>Friends List</strong> and make sure Friends List is set to <strong>ON</strong>. It must be on to receive friend requests.</li>\n<li data-list-item-id=\"e6c9c108361c112572afecb94868ac643\">\n<strong>Your in-game notifications are off</strong>: Set this <strong>ON</strong> to receive toast notifications when you receive a request. If this is off, you will need to check the requests tab manually.</li>\n<li data-list-item-id=\"ea5fb57f85fa353fc9b115bbb5f458b34\">\n<strong>Check the requests tab</strong>: Open the Friends List and check the <strong>requests</strong> tab for pending invites. You may also need to wait up to five minutes or restart your game.</li>\n<li data-list-item-id=\"ee33640b9589dcf503e60c73f8a08c4bd\">\n<strong>Allow incoming requests</strong>: Make sure <strong>Allow Requests</strong> is set to <strong>ON</strong>. If it’s off, players can’t send you friend requests.</li>\n<li data-list-item-id=\"eab51f9164df7ffa1f4472b63c6a0cf76\">\n<strong>Confirm the profile name</strong>: Confirm your friend used your correct Java profile name when they sent the request. If they’re unsure, send them your Java profile name as shown in your Friends List.</li>\n</ul><h2 id=\"h_01KV646NBTJW87RR2RK0NKRV30\">Why can’t I accept my friend’s invite?</h2><ul>\n<li data-list-item-id=\"e1b88b8fd62b02f2f79c25cdb16978719\">\n<strong>Your friend cancelled the request before you accepted it</strong>: If this happens, you will see the incoming request turn into an outgoing friend request. Your friend will then need to accept your invitation.</li>\n<li data-list-item-id=\"eacc84a7d14f422ca7333a79dd550e1a6\">\n<strong>Your friend has the “Allow Requests” setting turned off</strong>: If a player has the friend list turned on, but the <strong>Allow Requests</strong> setting turned off, other players can't accept their outgoing friend requests.</li>\n</ul><h2 id=\"h_01KV646NBT57Q83PHW3FK2GSMR\">Additional resources</h2><ul>\n<li data-list-item-id=\"e14f3e5b215e1a68bae1f339b0c1f414d\"><a href=\"https://help.minecraft.net/hc/en-us/articles/46661723617165-Manage-Your-Friends-List-in-Minecraft-Java-Edition\">Manage your Friends List in Minecraft: Java Edition</a></li>\n<li data-list-item-id=\"e1d3c409f6af1ba2bc93f7b6abf19a2c1\"><a href=\"https://help.minecraft.net/hc/en-us/articles/46662761433357-Learn-more-about-the-Minecraft-Java-Edition-Friends-List\">Learn more about the Friends List in Minecraft: Java Edition</a></li>\n<li data-list-item-id=\"e4e03027e732c84d5af16590280ff7a57\"><a href=\"https://minecrafthelp.zendesk.com/hc/en-us/articles/24302916594701\">Managing Multiplayer Game Access for a Child Account in Minecraft</a></li>\n</ul>","user_segment_ids":[]},{"id":46661723617165,"url":"https://minecrafthelp.zendesk.com/api/v2/help_center/en-us/articles/46661723617165.json","html_url":"https://minecrafthelp.zendesk.com/hc/en-us/articles/46661723617165-Manage-Your-Friends-List-in-Minecraft-Java-Edition","author_id":35157444563981,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":1,"upvote_count":1,"downvote_count":0,"section_id":35377765046541,"created_at":"2026-06-15T17:02:15Z","updated_at":"2026-10-20T16:13:28Z","name":"Manage Your Friends List in Minecraft: Java Edition","title":"Manage Your Friends List in Minecraft: Java Edition","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-16T16:09:27Z","user_segment_id":null,"permission_group_id":705672,"content_tag_ids":[],"label_names":["section_35377765046541"],"body":"<p>Your Friends List in Minecraft: Java Edition helps you coordinate play session with your friends. If you're not familiar yet, <a href=\"https://help.minecraft.net/hc/en-us/articles/46662761433357-Learn-more-about-the-Minecraft-Java-Edition-Friends-List\">Learn more about the Friends List in Minecraft: Java Edition</a>. Here’s how to add friends, cancel requests, remove friends, and decline requests.</p><h2 id=\"h_01KV640DRCE2FAY2T2FKDGDFYM\">Add a friend</h2><p>To add your friend, you’ll need their Java profile name. See <a href=\"https://help.minecraft.net/hc/en-us/articles/4408950195341-View-or-Change-Your-In-Game-Profile-Name-in-Minecraft\">View or Change Your In-Game Profile Name in Minecraft</a> for steps to find it.</p><ol>\n<li data-list-item-id=\"e2629a599f72e85891e2cb365ee9f2e82\">Open Minecraft: Java Edition.</li>\n<li data-list-item-id=\"e56cc8c013dd0c24a3d9c1a3c2f263d9c\">Select the <strong>Friends </strong>icon from the title screen or pause menu to open the Friends List.</li>\n<li data-list-item-id=\"e5f93d62f4c314ac88b67d39ee7f9871a\">Select <strong>Turn On</strong> if this is your first time using the Friends List.</li>\n<li data-list-item-id=\"ecb056d92ffc86c100e92238ee4cc7653\">Enter your friend’s Java profile name in the search field and select <strong>send Friend Request</strong>.</li>\n</ol><p>After your friend accepts the request, they’ll show up on your Friends List.</p><h2 id=\"h_01KV640DRF4KD3YP4FMZX8A7C6\">Cancel a friend request</h2><p>If you send a request to the wrong player, here’s how to cancel it.</p><ol>\n<li data-list-item-id=\"e05e2b4da90a6b59fd3bc720c29ac860d\">Select the <strong>Friends </strong>icon from the title screen or pause menu to open the Friends List.</li>\n<li data-list-item-id=\"ea441732c40b5626967ff4514a18b9a2d\">Select the <strong>Requests </strong>tab.</li>\n<li data-list-item-id=\"e4a2d1cddb70a59d6b1b39467291e3ebf\">Select <strong>cancel request</strong>.</li>\n</ol><h2 id=\"h_01KV640DRGW2XPTF960B7X5VV1\">Remove a friend</h2><p>If you remove a friend from your Minecraft: Java Edition Friends List, it will also remove them from your Xbox Friends.</p><ol>\n<li data-list-item-id=\"e6df378c61bac23c2c77d688639143f28\">Open Minecraft: Java Edition.</li>\n<li data-list-item-id=\"e8cb0c16a4a52d7354ecfdeaa040411fc\">Select the <strong>Friends</strong> icon from the title screen or pause menu to open the Friends List.</li>\n<li data-list-item-id=\"e5d6c438df26a8bed9e71dfe40f87cac8\">Find the friend you want to remove and select <strong>Remove Friend</strong>.</li>\n<li data-list-item-id=\"eec9b1f8ef0e7d5df8c8ecb1a61252fa0\">Select <strong>Remove</strong> to confirm the change.</li>\n</ol><h2 id=\"h_01KV640DRHPMV14HY063T793BQ\">Decline a friend request</h2><ol>\n<li data-list-item-id=\"e106571c9500519e5aadf36a3f069ed59\">Open Minecraft: Java Edition.</li>\n<li data-list-item-id=\"e6f365fb01290870ad1a81176611dc222\">Select the <strong>Friends </strong>icon from the title screen or pause menu to open the Friends List.</li>\n<li data-list-item-id=\"e94e1c5f206043c75ce35da803ba68a10\">Select the <strong>Requests </strong>tab.</li>\n<li data-list-item-id=\"e91dfc874d5040505620911b708dbbd98\">Find the friend request you do not want to accept and select <strong>Decline</strong>.</li>\n</ol><h2 id=\"h_01KV640DRJVT39NWQR977HPQ6B\">Additional resources</h2><ul>\n<li data-list-item-id=\"e2f94a5f5ddbe5de1802b9c7926fe4098\"><a href=\"https://help.minecraft.net/hc/en-us/articles/46662109646861-Troubleshoot-Friends-List-Issues-in-Minecraft-Java-Edition\">Troubleshoot Friends List issues in Minecraft: Java Edition</a></li>\n<li data-list-item-id=\"ef64ec5c4d57d125dac6e62020034009d\"><a href=\"https://minecrafthelp.zendesk.com/hc/en-us/articles/43413776295437\">Troubleshoot Minecraft: Java Edition Chat Access</a></li>\n<li data-list-item-id=\"ede2f5d116b7bceb89f0ebc6614289448\"><a href=\"https://help.minecraft.net/hc/en-us/articles/46662761433357-Learn-more-about-the-Minecraft-Java-Edition-Friends-List\">Learn more about the Friends List in Minecraft: Java Edition</a></li>\n</ul>","user_segment_ids":[]},{"id":46251403453837,"url":"https://minecrafthelp.zendesk.com/api/v2/help_center/en-us/articles/46251403453837.json","html_url":"https://minecrafthelp.zendesk.com/hc/en-us/articles/46251403453837-Microsoft-Minecraft-Movie-Build-Challenge-Contest-Official-Rules","author_id":35157444563981,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":1,"upvote_count":1,"downvote_count":0,"section_id":26562723671949,"created_at":"2026-05-29T17:09:31Z","updated_at":"2026-10-19T09:31:36Z","name":"Microsoft Minecraft Movie Build Challenge Contest Official Rules","title":"Microsoft Minecraft Movie Build Challenge Contest Official Rules","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-29T17:25:54Z","user_segment_id":null,"permission_group_id":705672,"content_tag_ids":[],"label_names":["section_26562723671949"],"body":"<p><strong>1. SPONSOR</strong></p><p><strong> </strong>These Official Rules (“Rules”) govern the operation of the Microsoft Minecraft Movie Build Challenge Contest (“Contest”). Microsoft Corporation, One Microsoft Way, Redmond, WA, 98052, USA, is the Contest sponsor (“Microsoft” or “Sponsor”). Warner Bros. Entertainment Inc. (“Warner Bros.”) is a contest party, but is not involved in the administration or execution of this Contest.</p><p><strong>2. DEFINITIONS</strong></p><p>In these Rules, \"we\", \"our\", and \"us\" refer to Microsoft/Sponsor and “you” and \"yourself\" refers to a Contest participant, or the parent/legal guardian of any Contest entrant who has not reached the age of majority to contractually obligate themselves in their legal place of residence. By entering you (your parent/legal guardian if you are not the age of majority in your legal place of residence) agree to be bound by these Rules.</p><p><strong>3. ENTRY PERIOD</strong></p><p><strong> </strong>The Contest starts at 12:00 a.m. Pacific Time (“PT”) on May 30, 2026, and ends at 11:59 p.m. PT on July 6, 2026 (“Entry Period”), and will consist of multiple phases as follows:</p><figure class=\"wysiwyg-table\" style=\"width: 100%;\"><table><tbody>\n<tr>\n<td style=\"background-color: #BFBFBF; text-align: center; vertical-align: middle;\"><strong>Phase</strong></td>\n<td style=\"background-color: #BFBFBF; text-align: center; vertical-align: middle;\"><strong>Start Date</strong></td>\n<td style=\"background-color: #BFBFBF; text-align: center; vertical-align: middle;\"><strong>End Date</strong></td>\n</tr>\n<tr>\n<td>Submission Phase</td>\n<td>May 30, 2026 at 12:00 a.m. PT</td>\n<td>June 8, at 11:59 p.m. PT</td>\n</tr>\n<tr>\n<td>Initial Judging Phase</td>\n<td>June 9, at 12:00 a.m. PT</td>\n<td>June 11, at 11:59 p.m. PT</td>\n</tr>\n<tr>\n<td>Second Judging Phase</td>\n<td>June 12, at 12:00 a.m. PT</td>\n<td>July 1, at 11:59 p.m. PT</td>\n</tr>\n<tr>\n<td>Final Voting Phase</td>\n<td>July 2, 2026 at 12:00 a.m. PT</td>\n<td>July 6, at 11:59 p.m. PT</td>\n</tr>\n</tbody></table></figure><p><strong> 4. ELIGIBILITY</strong></p><p><strong> </strong>To enter, you must be sixteen (16) years of age or older. If you are sixteen (16) years of age or older but have not reached the age of majority in your legal place of residence, then you must have consent of a parent/legal guardian to enter. Microsoft: Bedrock Edition (sold separately) is required to enter.</p><p>Employees and directors of Microsoft Corporation, Warner Bros., and their respective parents, subsidiaries, affiliates, advertising agencies, and Contest Parties are not eligible, nor are persons involved in the execution or administration of this Contest, or the family members of each above (parents, children, siblings, spouse/domestic partners, or individuals residing in the same household). Void in Cuba, Iran, North Korea, Sudan, Syria, Region of Crimea, Russia, and where otherwise prohibited by law.</p><p><strong>5. HOW TO ENTER </strong></p><p>To create an entry, you must complete the following steps:</p><ul><li class=\"wysiwyg-list-bold\" data-list-item-id=\"edfc334e349795ae610e255bf006d26fc\">\n<strong>Create an in-game structure in the Build Challenge DLC map (“Build”) that meets the following requirements:</strong><ul><li data-list-item-id=\"ec4612e3899e6f4d1400d2a9f3ba721d4\">\n<span class=\"wysiwyg-underline\">Blocks and Items</span>:<ul>\n<li data-list-item-id=\"e445484a6d1bc96400baefaba79e4a699\">Your Build may consist solely of blocks from the General Block list and one (1) of the Biome Block lists, as provided below:<ul>\n<li data-list-item-id=\"eda07e098799c2880ce1504120a6be065\">\n<strong>General Blocks</strong>: stone, sand, gravel, water, lava, cobblestone, wool, glass, torches, crafting table, furnace, stone bricks, copper (waxed, exposed, weathered, oxidized), iron, lapis lazuli, chains (iron &amp; copper); any color variations allowed where applicable</li>\n<li data-list-item-id=\"edafc1e8da06dda85d9bc058d6af0443d\">\n<strong>Biome Blocks - Frozen Ocean</strong>: ice, packed ice, blue ice, snow blocks, snow layers, tuff (block, slab, stairs, wall), polished tuff variants, prismarine, sea lanterns</li>\n<li data-list-item-id=\"e9acb65cb250f5005c84edfe14e1ef8a2\">\n<strong>Biome Blocks - Taiga</strong>: deepslate (cobbled, tiled, and brick variants: block, stairs, wall, slab), podzol, coarse dirt, fern, large fern, sweet berry bush, brown mushroom, red mushroom, mossy cobblestone (block, slab, stairs, wall), dirt, wood planks, wood (spruce, dark oak, pale oak), door, trapdoor, and fence block types, grass</li>\n<li data-list-item-id=\"e3208513edd5cb0528896304493303d9a\">\n<strong>Biome Blocks - Plains</strong>: bee nest, beehive, composter, peony, azalea leaves, flower azalea, short grass, tall grass, bush, wildflowers, dirt path, farmland, dandelion, poppy, cornflower, azure bluet, oxeye daisy, wheat, hay block, wood planks, wood (oak, birch, cherry), dirt, door, trapdoor, and fence block types, grass</li>\n<li data-list-item-id=\"e5e7ec3d6528e3d3274eccb65089e76e0\">\n<strong>Biome Blocks - Badlands</strong>: red sandstone (cut &amp; chiseled: block, slab, stairs, wall), mud, packed mud, mud bricks (block, slab, stairs, wall), granite, polished granite (block, slab, stairs, wall), dead bush, lantern (copper variants), cactus, cactus flower, short dry grass, tall dry grass, leaf litter, gold (ore, raw block, and block), red sand, terracotta, colored terracotta, glazed terracotta</li>\n</ul>\n</li>\n<li data-list-item-id=\"e3a0cf39d4fa3e162e9d5038889d034d5\">You may not use any of the following blocks:<ul>\n<li data-list-item-id=\"e500c4fbcc3d0ebf2abb69477f93d9774\">Floating blocks.</li>\n<li data-list-item-id=\"ef54838bc036175c456dc868c4edda4d9\">Nether or End-exclusive blocks.</li>\n<li data-list-item-id=\"e80893bbe41ee2d64c3e889a21f308c6e\">Creative mode-only items or blocks (e.g. spawn eggs).</li>\n<li data-list-item-id=\"ee151380f37a91eeb95e1c1515537a0ee\">Redstone components, complex machines, automation, or logic systems.</li>\n</ul>\n</li>\n</ul>\n</li></ul>\n</li></ul><p>Keep in mind that your Build will not be judged based on any sound components – but you can use note blocks as decorations, for example.</p><ul>\n<li data-list-item-id=\"edc96f20b7da07add5b8ef9e4145ba34a\">\n<span class=\"wysiwyg-underline\">Mobs</span>:<ul>\n<li data-list-item-id=\"e2c001fbda4f41aaed63e0f5b60dc8997\">Only use Overworld mobs.</li>\n<li data-list-item-id=\"e6a412d3156588ce7a7b93ab5ebc8e8d3\">Do not use hostile mobs; you can use passive and neutral mobs, e.g. sheep, cows, cats, wolves etc.</li>\n<li data-list-item-id=\"eea7464158e5c15ff9214fa8a95261349\">Do not use humanoid mobs (villagers, illagers, witches, or the wandering trader).</li>\n</ul>\n</li>\n<li data-list-item-id=\"e61e4dbac7dd09ededd45e4e500a6d788\">\n<span class=\"wysiwyg-underline\">Other Components</span>:<ul>\n<li data-list-item-id=\"ee2122e68b5c7208637e6b8e71ffc8055\">Your Build must be above ground within the designated 16x16x32 area.</li>\n<li data-list-item-id=\"e30a80cacf83670752c159c6fcb84de28\">Your Build may not contain any licensed or third-party content.</li>\n<li data-list-item-id=\"e53adb4485718ede8a07ee93802d6c77c\">No words, copyrighted or trademarked items, logos, pixel art, or signage (including regular or hanging signs).</li>\n<li data-list-item-id=\"e27bff3a3d78e55c4e4ca08689aa42f6b\">No maps or map art.</li>\n<li data-list-item-id=\"efe0597a81c10c1aa7252ef7397c90993\">No banners or banner art.</li>\n<li data-list-item-id=\"e0f1862c900350d6338b6e741bd87133f\">No signs with lettering.</li>\n<li data-list-item-id=\"e595a2c96ecd47464ff02fba3ef9acf3b\">No religious symbols, extremist or hate symbology, sexual or otherwise.</li>\n<li data-list-item-id=\"e50191a42e21dc412e79c3556539c3d0f\">No replicas of real-world landmarks.</li>\n</ul>\n</li>\n<li class=\"wysiwyg-list-bold\" data-list-item-id=\"eb81a281a89ee2237eb2b255df0388e08\">\n<strong>Capture a short video (“Video”) of your Build that meets the following requirements:</strong><ul>\n<li data-list-item-id=\"ecfb8a7369327237e0e471031263c83a8\">\n<span class=\"wysiwyg-underline\">Lighting &amp; Visibility</span>:<ul>\n<li data-list-item-id=\"ef03ebfbd6cf3de896a17086d8fbf403a\">Daylight or neutral lighting conditions only.</li>\n<li data-list-item-id=\"e4a4fc9a6e00354aded19cf79d4f22f24\">It can have lighting, but it will not be shown at night.</li>\n<li data-list-item-id=\"e5aed2b1f5591ba279fd80e14b513938b\">No dramatic shadowing or cinematic effects.</li>\n<li data-list-item-id=\"eab3e4a0393cf946f3d77f89b9bde7c1d\">Your Video must include a 360 degree view of your Build.</li>\n</ul>\n</li>\n<li data-list-item-id=\"edfdf7fecf11f1c1f531028b20109c7df\">\n<span class=\"wysiwyg-underline\">Screenshot &amp; Camera Guidance</span>:<ul>\n<li data-list-item-id=\"edaa7fb3462aa5636f1362a04460c11ac\">No player characters visible.</li>\n<li data-list-item-id=\"ead99a912ceefa05f1ec4c17b45299374\">Front view should present the Build clearly and unobstructed as the primary evaluation angle.</li>\n</ul>\n</li>\n<li data-list-item-id=\"e32596c3db16bee0a2a2adc80d8a98d59\">\n<span class=\"wysiwyg-underline\">Other Requirements</span>:<ul>\n<li data-list-item-id=\"e231919514437fdf9b541bd71845bb1dc\">Your Video must be no shorter than fifteen (15) seconds, and no longer than thirty (30) seconds.</li>\n<li data-list-item-id=\"e6ad7df6663217d0d2d490675682d6f64\">Do not include additional audio not found in-game.</li>\n<li data-list-item-id=\"e0745d8994463da547c1d8a9d05d9473d\">Neither you nor any other individual may appear in your Video.</li>\n</ul>\n</li>\n</ul>\n</li>\n<li class=\"wysiwyg-list-bold\" data-list-item-id=\"e03179dc16b5f7bf82de5c205d8db6b91\">\n<strong>Capture a still image (“Image”) of the front-facing side of your Build that meets the following requirements:</strong><ul>\n<li data-list-item-id=\"e6c100ca42f09d246c6e54df0e4e785cf\">\n<span class=\"wysiwyg-underline\">Lighting &amp; Visibility</span>:<ul>\n<li data-list-item-id=\"e32057dce5ee0d2f67fd3ee4ed2a2eb11\">Daylight or neutral lighting conditions only.</li>\n<li data-list-item-id=\"e705a1f8a7db73295c689818c6a75b520\">It can have lighting, but it will not be shown at night.</li>\n<li data-list-item-id=\"e674382fc5c852fb3c614619ab95a8295\">No dramatic shadowing or cinematic effects.</li>\n<li data-list-item-id=\"e5ab30a2db35d7630e35a8a0bf6e6a8c5\">Build must be clearly visible from a primary front-facing viewpoint.</li>\n</ul>\n</li>\n<li data-list-item-id=\"e9992c819aa6a5100967c31841faeaf3d\">\n<span class=\"wysiwyg-underline\">Screenshot &amp; Camera Guidance</span>:<ul>\n<li data-list-item-id=\"e03a4e754ff357ae92565b3b80748ad40\">No player characters visible.</li>\n<li data-list-item-id=\"ea1493828186924f0e1664e7c7b5bf729\">Front view should present the Build clearly and unobstructed as the primary evaluation angle.</li>\n</ul>\n</li>\n</ul>\n</li>\n</ul><p>To submit an entry, you must complete the following steps:</p><ol>\n<li data-list-item-id=\"ec8640c698a2db93460e05ddfb4d75e57\">Post an unlisted video on <a href=\"https://www.youtube.com\">www.youtube.com</a> (“YouTube”) featuring the Video of your Build;</li>\n<li data-list-item-id=\"ec744222b85f105a97ae29971c0250f22\">Visit the Contest website at <a href=\"https://aka.ms/moviebuild\">aka.ms/moviebuild</a> (“Gleam”) and follow the instructions to submit your entry, including:<ul>\n<li data-list-item-id=\"ebded0ace591c9d3c069975c9946c5aca\">Providing the name of your Build;</li>\n<li data-list-item-id=\"e0504f1bdc9b5e1306a37148f58d38703\">Providing a brief (2-3 sentences) description of your Build;</li>\n<li data-list-item-id=\"e7fce2f030f0e1646432f6ec686219f04\">Providing a link to the YouTube Video of your Build; and</li>\n<li data-list-item-id=\"e66950fe4b5526f7a898178149de79ec8\">Uploading an Image of the front of your Build.</li>\n</ul>\n</li>\n</ol><p>For doing this, you will receive one (1) Contest entry.</p><p><strong>Entry Criteria and Terms:</strong> All elements as set forth above must be included to be eligible. The Gleam platform will be the official time clock for the Contest.</p><p>The entry limit is one (1) per person overall. Any attempt by you to obtain more than the stated number of entries by using multiple/different accounts, email addresses, identities, registrations, logins, or any other methods will void your entries and you may be disqualified. Use of any automated system to participate is prohibited.</p><p>We are not responsible for excess, lost, late, or incomplete entries. If disputed, entries will be deemed submitted by the “authorized account holder” of the email address, social media account, or other method used to enter. The “authorized account holder” is the natural person assigned to an email address by an internet or online service provider, or other organization responsible for assigning email addresses.</p><p><strong>6. ELIGIBLE ENTRY</strong></p><p><strong> </strong>To be eligible, an entry must meet the following content/technical requirements:</p><ul>\n<li data-list-item-id=\"ea6ba9490bcbd143a06e8cef689767052\">Your entry must be your own original work; <strong>and</strong><ul><li class=\"ck-list-marker-italic\" data-list-item-id=\"e92a89c2a4c47347e11cd3a2324cdc2a4\"><em>Please note that the Video portion of your entry must be solely your own work, including but not limited to, the actual filming, editing, graphic design, etc. of the Video.</em></li></ul>\n</li>\n<li data-list-item-id=\"ea8603cb5f804801278a7ef3958519ee7\">Your entry cannot have been selected as a winner in any other contest; <strong>and</strong>\n</li>\n<li data-list-item-id=\"e690c29de4f5328950a274ed30de1d217\">You must have obtained all consents, approvals, or licenses required for you to submit your entry; <strong>and</strong>\n</li>\n<li data-list-item-id=\"e894d8f724dc754fcb70707e1a2924de3\">To the extent that your entry requires the submission of user-generated content such as software, photos, videos, music, artwork, essays, etc., you warrant that your entry is your original work, has not been copied from others without permission or apparent rights, and does not violate the privacy, intellectual property rights, or other rights of any other person or entity. You may include Microsoft trademarks, logos, and designs, for which Microsoft grants you a limited license to use for the sole purposes of submitting an entry into this Contest; <strong>and</strong>\n</li>\n<li data-list-item-id=\"ebbc468f313ba45fd13c3a0846dd9b102\">Your entry may NOT contain, as determined by us in our sole and absolute discretion, any content that is obscene or offensive, violent, defamatory, disparaging, or illegal, or that promotes alcohol, illegal drugs, tobacco or a particular political agenda, or that communicates messages that may reflect negatively on the goodwill of Microsoft; <strong>and</strong>\n</li>\n<li data-list-item-id=\"e15fe1cd74dfbf796940845492800a919\">Your entry may not use custom external assets (ex. textures, add-ons, or mods). However, Microsoft reserves the right to waive this requirement on case-by-case basis, in its sole and absolute discretion.</li>\n</ul><p><strong>7. USE OF YOUR ENTRY</strong></p><p><strong> </strong>We are not claiming ownership rights to your entry. However, by submitting an entry, you grant us an irrevocable, royalty-free, worldwide right and license to use, review, assess, test and otherwise analyze your entry and all its content in connection with this Contest and use your entry in any media whatsoever now known or later invented for any non-commercial or commercial purpose, including, but not limited to, the marketing, sale or promotion of Microsoft and Minecraft products (including Minecraft movies and other Minecraft entertainment media) or services, without further permission from you. You will not receive any compensation or credit for use of your entry, other than what is described in these Official Rules. If selected as a winner, you may be required to grant Microsoft and/or Warner Bros. additional license rights to use your Build, in order to receive the full benefit of some elements of the Prize.</p><p>By entering you acknowledge and agree that:</p><ul>\n<li data-list-item-id=\"edeb4cd57484803223b871aaefb41df3f\">Microsoft may have developed or commissioned materials similar or identical to your entry and you waive any claims resulting from any similarities to your entry. Further, you understand that we will not restrict work assignments of representatives who have had access to your entry, and you agree that use of information in our representatives’ unaided memories in the development or deployment of our products or services does not create liability for us under these Rules or copyright or trade secret law;</li>\n<li data-list-item-id=\"e442f676a2b464cd30fc24ee9903f8453\">Warner Bros., its parent, affiliates and subsidiaries and each of their respective agents, creators, writers, representatives, licensees or successors-in-interest (collectively “Warner Parties”), may now have similar scripts, treatments, concepts, artwork and/or ideas in development and/or may independently develop and use similar scripts, treatments, concepts, artwork and/or ideas. Any similarity between any entry that you submit and/or any materials already in development or independently developed hereafter by the Warner Parties are entirely coincidental. You shall have no rights whatsoever in or to, nor shall you make any claim against, any artwork, sketches, designs, concepts or ideas already in development, or that may hereafter be independently developed, by the Warner Parties notwithstanding any similarity to any materials (including your entry) that you have submitted hereunder; and</li>\n<li data-list-item-id=\"edd3559ac1bca32c95a48b832bdc86e4c\">Your entry is not being submitted in confidence or in trust to Microsoft, the Warner Parties or any other released parties and that no confidential or fiduciary relationship is intended or created.</li>\n</ul><p>Your entry may be posted on a public website. We are not responsible for any unauthorized use of your entry by visitors to this website. Neither we nor Warner Bros. are obligated to use your entry for any purpose, even if it has been selected as a winning entry.</p><p><strong>8. WINNER SELECTION AND NOTIFICATION</strong></p><p><strong> </strong>Entries will be judged in three (3) phases, as described below:</p><p><strong>8.1 <span class=\"wysiwyg-underline\">Initial Judging Phase.</span></strong> Pending confirmation of eligibility, fifteen (15) potential semifinalists (“Semifinalists”) will be selected by Microsoft, our designated agent, or a qualified judging panel from among all eligible entries received based on the following judging criteria (“Judging Criteria”):</p><ul>\n<li data-list-item-id=\"ebc70411a792a3bf08b63a5bfa8e070d0\">33% - Originality</li>\n<li data-list-item-id=\"e56a5245e03fa2e1d18802fce1cb030de\">33% - Craft and composition</li>\n<li data-list-item-id=\"e49f2c76cfc159676ae4952eb1be92ffe\">33% - Adherence to the Contest theme</li>\n</ul><p>In the event of a tie between any eligible entries, an additional judge will break the tie based on the judging criteria described above. The decisions of the judges are final and binding. If we do not receive enough entries meeting the entry requirements, we may, at our discretion, select fewer Semifinalists than stated above. Following selection, we will contact the Semifinalists with a request for additional information necessary to place your entry in contention for a Finalist Prize and a Grand Prize. If a selected Semifinalist cannot be contacted or fails to respond by the deadline stated in the initial notice, the selected Semifinalist will forfeit their position and an alternate Semifinalist will be selected.</p><p><strong>8.2 <span class=\"wysiwyg-underline\">Second Judging Phase.</span></strong> During the Second Judging Phase, three (3) finalists (“Finalists”) will be selected by Microsoft, our designated agent, or a qualified judging panel from among the Semifinalists based on the Judging Criteria. In the event of a tie between any eligible entries, an additional judge will break the tie based on the judging criteria described above. The decisions of the judges are final and binding. If we do not receive enough entries meeting the entry requirements, we may, at our discretion, select fewer Finalists than stated above. Following selection, we will contact the Finalists to inform them of their selection and with a request for additional information necessary to award them a finalist prize.</p><p><strong>8.3 <span class=\"wysiwyg-underline\">Final Voting Phase.</span></strong> During the Final Voting Phase, we may invite players with a compatible Minecraft game and a valid Microsoft Account to vote for the winning Build by accessing the official Minecraft Server named Minecraft Movie Build Challenge Community Voting and following the instructions to cast their vote. For a vote to count, the voter must have (a) Minecraft: Bedrock Edition (sold separately), (b) a valid Microsoft account in good standing, and (c) Internet access while casting the vote. Some consoles may require platform subscription fees for online multiplayer access. The Build with the most votes at the end of the Final Voting Phase will be declared the Grand Prize winner.</p><p>Each voter may only cast a maximum of one (1) vote for each entry, all additional votes cast by the same person in excess of the voting limit will be void. Any vote obtained by any fraudulent, inappropriate, or unsportsmanlike means, including providing incentives to voters, using any automated program to gain multiple votes, creating multiple identities, or any other methods based on our sole determination, will be void. Any entrant who Microsoft, in its sole and absolute discretion, determines has engaged in such conduct may be disqualified from the Contest.</p><p>In the event of a tie between any eligible entries, the Grand Prize winner will be selected by the judging panel from between the tied entries. The decisions of the judges are final and binding. If we do not receive enough entries meeting the entry requirements, we may, at our discretion, select fewer Grand Prize winners than the number of Grand Prizes described below.</p><p>We reserve the right to make modifications to voting process in the Final Voting Phase at our discretion at any time and for any reason (including, without limitation, for technical reasons), in which case Microsoft will publicly state its updated process for the Final Voting Phase in a publicly available social media or blog post.</p><p><strong>8.4 <span class=\"wysiwyg-underline\">General.</span></strong> Potential Grand Prize winners will be notified via direct message on Gleam no more than seven (7) days following judging with prize claim instructions, including submission deadlines. If a selected winner cannot be contacted, is ineligible, fails to claim a prize or fails to return any forms, the selected Grand Prize winner will forfeit their prize and an alternate winner will be selected. If you are a potential Grand Prize winner and you are eighteen (18) years of age or older but have not reached the age of majority in your legal place of residence, we may require your parent/legal guardian to sign all required forms on your behalf. Only three (3) alternate winners will be selected, after which unclaimed prizes will remain unawarded.</p><p><strong>9. PRIZES</strong></p><p>The following prizes will be awarded:</p><p><strong> Fifteen (15) Semifinalist Prizes. </strong>Each Semifinalist will receive a prize package consisting of the following items:</p><ul>\n<li data-list-item-id=\"e506abd763d7b0a794145c6a8ee8668e4\">Your Build will be considered for inclusion in the motion picture currently titled “A Minecraft Movie Sequel” (the “Sequel”), subject to timing, budgetary, legal, and other creative considerations. Warner Bros. and the Sequel’s director will decide, in their sole and absolute discretion: (a) whether to include your Build in the final edited version of the Sequel as initially released, and (b) if your Build is included in the final edited version of the Sequel as initially released, then (i) whether to make modifications to the version of your Build included in the Sequel based on timing, budgetary, legal, and other creative considerations, and (ii) the placement of your Build within the Sequel (which placement, for the avoidance of doubt, may be in the end credits of the Sequel). For the avoidance of doubt and without in any way limiting any other provision of these Rules, by submitting an entry, you grant Warner Bros. an irrevocable, royalty-free, worldwide right and license to use your Build (including a modified version of your Build) in and in connection with the Sequel, including without limitation in and in connection with sequels thereto, merchandising, theme parks and studio tours, and including in and in connection with the advertising, marketing, promotion, distribution and other exploitation of any or all of the foregoing, in any and all media worldwide in perpetuity. Credit, if any, shall be at Warner Bros.’s sole discretion. Approximate Retail Value (ARV) $0.00 USD.</li>\n<li data-list-item-id=\"ef9041af50842d26af5848d13422336fa\">Two (2) tickets to a public screening of the Sequel. The winner is solely responsible for all other expenses not specifically set forth herein, including, but not limited to, transportation to and from the public screening. Tickets will be provided to the winner upon commercial release of the Sequel. Winner and guests must comply with venue security requirements. Approximate Retail Value (ARV) $40.00 USD per ticket.</li>\n</ul><p>The total Approximate Retail Value of this Prize Package is $80.00 USD.</p><p><strong>Three (3) Finalist Prizes. </strong>In addition to the Semifinalist Prize, each Finalist Prize winner will also receive the following prize:</p><p>One (1) hometown screening of the Sequel for the winner and up to fifty (50) guests. Warner Bros. will determine the theater location and the date and time of screening, in its sole and absolute discretion. The winner is solely responsible for all other expenses not specifically set forth herein, including, but not limited to, transportation to and from the screening. In the event the winner and/or his/her guests engage in behavior that (as determined by Microsoft or any prize provider (including Warner Bros.) in its or their sole and absolute discretion) is obnoxious, inappropriate, or threatening, illegal or that is intended to annoy, abuse, threaten or harass any other person, Microsoft and Warner Bros. reserve the right to terminate the screening experience early. Winner and guests must comply with venue and Warner Bros’ security requirements. Approximate Retail Value (ARV) $6,500.00 USD.</p><p>The total Approximate Retail Value of this Prize Package is $6,500.00 USD.</p><p><strong>One (1) Grand Prize. </strong>In addition to the Semifinalist Prize and the Finalist Prize, the Grand Prize winner will also receive the following prize:</p><p>Your Build will be guaranteed inclusion in the final edited version of the Sequel as initially released. Warner Bros. and the Sequel’s director will decide, in their sole and absolute discretion: (a) whether to make modifications to the version of your Build included in the Sequel based on timing, budgetary, legal, and other creative considerations, and (b) the placement of the Build within the Sequel (which placement, for the avoidance of doubt, may be in the end credits of the Sequel). For the avoidance of doubt and without in any way limiting any other provision of these Rules, by submitting an entry, you grant Warner Bros. an irrevocable, royalty-free, worldwide right and license to use your Build (including a modified version of your Build) in and in connection with the Sequel, including without limitation in and in connection with any prequels or sequels thereto, including in and in connection with the advertising, marketing, promotion, distribution and other exploitation of any or all of the foregoing, in any and all media worldwide in perpetuity. Credit, if any, shall be at Warner Bros.’s sole discretion. Approximate Retail Value (ARV) $0.00 USD.</p><p>The total Approximate Retail Value (ARV) of this Package is $0.00 USD.</p><p>The ARV of electronic prizes is subject to price fluctuations in the consumer marketplace based on, among other things, any gap in time between the date the ARV is estimated for purposes of these Official Rules and the date the prize is awarded or redeemed. We will determine the value of the prize to be the fair market value at the time of prize award.</p><p>The total Approximate Retail Value (ARV) of all prizes: <strong>$20,700.00 USD.</strong></p><p>We will only award one (1) prize per person during the Entry Period. No more than the stated number of prizes will be awarded. No substitution, transfer, or assignment of prize permitted, except that Microsoft reserves the right to substitute a prize of equal or greater value in the event the offered prize is unavailable.</p><p>Prize winner may be required to complete and return prize claim and/or tax forms (“Forms”) within the deadline stated in the winner notification. Taxes on the prize, if any, are the sole responsibility of the winner, who is advised to seek independent counsel regarding the tax implications of accepting a prize. By accepting a prize, you agree that Microsoft and Warner Bros. may use your entry, name, image and hometown online and in print, or in any other media, in connection with this Contest without payment or compensation to you, except where prohibited by law.</p><p><strong>10. ODDS</strong></p><p><strong> </strong>The odds of winning are based on the number of eligible entries received.</p><p><strong>11. GENERAL CONDITIONS AND RELEASE OF LIABILITY</strong></p><p><strong> </strong>This Contest is in no way sponsored, endorsed, or administered by, or associated with, Gleam or YouTube. The information you provide will only be used for administering the Contest and to contact you if you are a winner, or as otherwise outlined in section 12 (Privacy) below.</p><p>To the extent allowed by law, by entering you agree to release and hold harmless Microsoft, Warner Bros. and each of their respective parents, partners, subsidiaries, affiliates, employees, and agents from any and all liability or any injury, loss, or damage of any kind arising in connection with this Contest or any prize won. In no event shall any entrant seek or be entitled to rescission, injunctive or other equitable relief or to enjoin or restrain the operation or exploitation of this Contest, A Minecraft Movie, the Sequel, any advertising or other materials issued in connection with this Contest, A Minecraft Movie, or the Sequel.</p><p>All federal, state, and local laws and regulations apply. In the event of a dispute, the decisions of Microsoft are final and binding.</p><p>We reserve the right to cancel, change, or suspend this Contest for any reason without prior notice, including, but not limited to, cheating, technology failure, catastrophe, war, or any other unforeseen or unexpected event that affects the integrity of this Contest, whether human or mechanical. If the integrity of the Contest cannot be restored, we may select winners from among all eligible entries received before we had to cancel, change or suspend the Contest.</p><p>If you attempt or we have strong reason to believe that you have compromised the integrity or the legitimate operation of this Contest by cheating, hacking, creating a bot or other automated program, or by committing fraud in any way, we may seek damages from you to the full extent of the law and you may be banned from participation in future Microsoft promotions.</p><p><strong>12. PRIVACY</strong></p><p><strong> </strong>Personal data you provide to Microsoft while entering this Contest will be used by Microsoft and/or its agents and prize fulfillers acting on Microsoft’s behalf only for the administration and operation of this Contest and in accordance with the <a href=\"https://go.microsoft.com/fwlink/?LinkId=521839\">Microsoft Privacy Statement</a>.</p><p><strong>13. GOVERNING LAW</strong></p><p>This Contest will be governed by the laws of the State of Washington, and you consent to the exclusive jurisdiction and venue of the courts of the State of Washington for any disputes arising out of this Contest.</p><p><strong>14. WINNERS LIST</strong></p><p>Send an email to <a href=\"mailto:minecraftsweepstakes@microsoft.com\">minecraftsweepstakes@microsoft.com</a> with the subject line “Minecraft Movie Build Challenge Contest winners” within thirty (30) days after July 10, 2026 the name of the winners.</p>","user_segment_ids":[]},{"id":45620460257933,"url":"https://minecrafthelp.zendesk.com/api/v2/help_center/en-us/articles/45620460257933.json","html_url":"https://minecrafthelp.zendesk.com/hc/en-us/articles/45620460257933-Create-Admins-for-your-Minecraft-Bedrock-Edition-Realm","author_id":38381786534541,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":12618497714061,"created_at":"2026-05-05T18:00:50Z","updated_at":"2026-10-20T08:23:21Z","name":"Create Admins for your Minecraft: Bedrock Edition Realm","title":"Create Admins for your Minecraft: Bedrock Edition Realm","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-06T15:47:40Z","user_segment_id":null,"permission_group_id":705672,"content_tag_ids":[],"label_names":["section_12618497714061"],"body":"<p>The owner of a Minecraft: Bedrock Edition Realm can assign trusted players as <strong>Admins </strong>to help manage their community. Admins can manage players and settings within the Realm, but they can’t manage the subscription or assign new Admins. Here's how to promote a player in your Realm to an Admin:</p><ol>\n<li data-list-item-id=\"e7cd635674d93f190151b208b084cc829\">Open Minecraft and select <strong>Play</strong>.</li>\n<li data-list-item-id=\"e7568ce9af330f19ffd6a60cc29fe4f1a\">Select the <strong>Realms </strong>tab.</li>\n<li data-list-item-id=\"e0d62ea48c1a9fa94e9c131cba0722a8b\">Select <strong>Realms Hub</strong>.</li>\n<li data-list-item-id=\"eed1654a3425c0ba9fae48a96f4245395\">Select the <strong>Community </strong>tab.</li>\n<li data-list-item-id=\"e63d08dc3bd8d0e8689f3be98a28d1cc4\">Select<strong> Members </strong>from the sidebar.</li>\n<li data-list-item-id=\"e7b9f72277ff5285b90ce4da67ef8e71f\">Locate the player’s name by scrolling through the Player list or searching for the player using the search bar.</li>\n<li data-list-item-id=\"e84221b60a7a0b7128161b2020609c6ad\">Select <strong>Options </strong>to the right of the player’s name.</li>\n<li data-list-item-id=\"eeb4fd545666d9ea7d429340efa257748\">Select <strong>Edit role</strong>.</li>\n<li data-list-item-id=\"e1ca9aef48bb5d88c0e0babdb19f9c45a\">Under Realms Role, toggle the player role from Player to <strong>Administrator</strong>.</li>\n</ol>","user_segment_ids":[]},{"id":45516437140365,"url":"https://minecrafthelp.zendesk.com/api/v2/help_center/en-us/articles/45516437140365.json","html_url":"https://minecrafthelp.zendesk.com/hc/en-us/articles/45516437140365-Troubleshoot-Party-Issues-in-Minecraft","author_id":35157444563981,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":27166460834061,"created_at":"2026-04-30T22:45:22Z","updated_at":"2026-10-21T19:57:57Z","name":"Troubleshoot Party Issues in Minecraft","title":"Troubleshoot Party Issues in Minecraft","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-08T19:46:15Z","user_segment_id":null,"permission_group_id":705672,"content_tag_ids":[],"label_names":["section_27166460834061"],"body":"<p>If you’re having problems joining or accepting a party invite/world, it may be related to conflicts with your device, the friend system, your account settings, or your network. Here are simple steps that solve most issues.</p><ul>\n<li data-list-item-id=\"ee96bdaa9d276e8cf73298a83187c55bc\">\n<strong>Add your friends</strong>: If you don’t see the option to add players to your party, make sure that you <a href=\"https://minecrafthelp.zendesk.com/hc/en-us/articles/32898740935181\">Add Friends to Your Friend List in Minecraft: Bedrock Edition</a> first.</li>\n<li data-list-item-id=\"e02518dbdf5514b63decab21320295f9b\">\n<strong>Ask for/send another invite</strong>: If the party leader or a party member isn’t fully loaded into Minecraft when a party invite is sent, the invite may not be available for the party member. Party members who quit the game will also need an invite to rejoin a party. Have the party leader send another invite to solve both of these scenarios.</li>\n<li data-list-item-id=\"eed80a51721d6bef514d96dd993e89821\">\n<strong>Update to the latest version of Minecraft: Bedrock Edition</strong>: Parties only work on Minecraft: Bedrock Edition. All players must also be on the same version (release or preview) and build. See our <a href=\"https://help.minecraft.net/hc/en-us/sections/27166490706957\">Download &amp; Install articles</a> for platform-specific walkthroughs to manually update your game.</li>\n<li data-list-item-id=\"e99ba5e36ad6c70795688c5ac0a0fc546\">\n<strong>Use a supported platform</strong>: Parties are supported on all Minecraft: Bedrock Edition platforms, except Android and iOS (coming soon). Switch to a non-mobile platform to create or join a party.</li>\n<li data-list-item-id=\"eb0fef622956cf5314d9cb3947151ca76\">\n<strong>Check the party leader’s world settings</strong>: If the party leader’s world is set to friends-only, party members who are not their friends will not be able to join and receive the Kelp error. Change player access to <strong>friends of friends</strong> or send the other party members direct invites so they can join.</li>\n<li data-list-item-id=\"eb1c45afee565d1b0e7046bdc285abd92\">\n<strong>Check your party settings</strong>: If you are not the party leader and trying to send an invite, you may be blocked from doing so if the party leader doesn’t allow party members to send invites. If you’re unable to receive invites, you may need to change your receive party invite settings from <strong>friends only</strong> to <strong>everyone</strong>. If the party leader changed any settings, they need to disband and recreate the party to enable them.</li>\n<li data-list-item-id=\"ec934a760b4e1874602b157d42e467acb\">\n<strong>Check your account settings</strong>: If you have a child account, you may need your guardian to change your account settings to join or participate in a party. See <a href=\"https://minecrafthelp.zendesk.com/hc/en-us/articles/360042221252\">Troubleshooting Errors Playing Minecraft Multiplayer Games with a Child Account</a> and <a href=\"https://minecrafthelp.zendesk.com/hc/en-us/articles/24302916594701\">Managing Multiplayer Game Access for a Child Account in Minecraft</a>.</li>\n<li data-list-item-id=\"ebe5e7acfee239b0be10c4b8b93fa581f\">\n<strong>Restart and wait up to 5 minutes</strong>: If you made a change to your party settings, account settings, or friend status, it may take a restart and/or time for that change to be communicated between your Microsoft and Minecraft accounts. Restart Minecraft and wait a few minutes before further troubleshooting.</li>\n<li data-list-item-id=\"ef38166323bca635e22829a4a3c5a3922\">\n<strong>Troubleshoot your network connection</strong>: Verify your network meets all requirements outlined in <a href=\"https://minecrafthelp.zendesk.com/hc/en-us/articles/30437628422413\">Troubleshoot Minecraft Network Connection Errors</a>. If you receive an error code, see <a href=\"https://minecrafthelp.zendesk.com/hc/en-us/articles/38555497091469\">Named Error Code Troubleshooting for Minecraft: Bedrock Edition</a>.</li>\n</ul>","user_segment_ids":[]},{"id":45516269428109,"url":"https://minecrafthelp.zendesk.com/api/v2/help_center/en-us/articles/45516269428109.json","html_url":"https://minecrafthelp.zendesk.com/hc/en-us/articles/45516269428109-Manage-or-Leave-a-Party-in-Minecraft","author_id":35157444563981,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":27983418545293,"created_at":"2026-04-30T22:34:22Z","updated_at":"2026-10-21T17:39:48Z","name":"Manage or Leave a Party in Minecraft","title":"Manage or Leave a Party in Minecraft","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-30T22:40:42Z","user_segment_id":null,"permission_group_id":705672,"content_tag_ids":[],"label_names":["section_27166460834061","section_27983418545293"],"body":"<p>Whether you’re the party leader or a party member, you may want to manage your party members or leave a party. If you’re done playing Minecraft for the day, the easiest way to leave a party is to quit the game: exiting Minecraft will automatically remove you from any party you’re with, even if you’re the party leader.</p><p>If you still want to play Minecraft—but solo or only with certain players—here’s how to leave or manage your party.</p><h2 id=\"h_01KQG8F3S5B0JX3FRQRJGKAA4R\">Manage a Minecraft Party</h2><p>Manage players in your Minecraft party from the social menu.</p><ol>\n<li data-list-item-id=\"ea773d8d739b22bf4bd9ac91d830ff916\">Select the <strong>Social</strong> button in the top-right.</li>\n<li data-list-item-id=\"ee3cc4196662d36baa14af32aef0cfeb6\">Select the <strong>Party</strong> tab (group silhouette).</li>\n<li data-list-item-id=\"e1fe48687a7ddc26df55e7a4c232d657b\">Select the kebab menu next to the player’s name and choose from the following:<ul>\n<li data-list-item-id=\"e7c7e30ce8d6ddb0e4bf5f3e2f1279f3b\">\n<strong>Promote to leader</strong>: This will promote the party member to leader.<ul>\n<li data-list-item-id=\"e783e75caf9368bc7592dfa075a6e4c6f\">The party will be prompted to travel to the new party leader if they're in a different world.</li>\n<li data-list-item-id=\"e3e7fb0be1b426c79d43586624e00cbaf\">Party leader settings are remembered from when the party was created, so the new party leader needs to reform the party if they want different settings.</li>\n</ul>\n</li>\n<li data-list-item-id=\"e710f212c5397ddadd5b52a514c6ceed1\">\n<strong>Remove from party</strong>: This will remove the party member from the party. You will also be prompted with the option to block the player. The former party member will be notified that they were removed.</li>\n</ul>\n</li>\n</ol><p>You can also access the standard friend/player controls from the same menu and favorite, mute, block, report, or remove friend.</p><h2 id=\"h_01KQG8F3S8B259XZVNM1E125Y7\">Leave a Minecraft party</h2><ol>\n<li data-list-item-id=\"e16419671f1a93fd300d5f3f70df02f44\">Select the <strong>Social</strong> button in the top-right.</li>\n<li data-list-item-id=\"ed157c997b04d7cf3727ec9000df30cfa\">Select the <strong>Party</strong> tab (group silhouette).</li>\n<li data-list-item-id=\"e111bba7d8baccab32780bdc3ba123634\">Select the red <strong>leave party</strong> button.</li>\n</ol>","user_segment_ids":[]},{"id":45516191845005,"url":"https://minecrafthelp.zendesk.com/api/v2/help_center/en-us/articles/45516191845005.json","html_url":"https://minecrafthelp.zendesk.com/hc/en-us/articles/45516191845005-Create-or-Join-a-Party-in-Minecraft","author_id":35157444563981,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":27983418545293,"created_at":"2026-04-30T22:31:24Z","updated_at":"2026-10-21T19:48:44Z","name":"Create or Join a Party in Minecraft","title":"Create or Join a Party in Minecraft","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-05T17:44:24Z","user_segment_id":null,"permission_group_id":705672,"content_tag_ids":[],"label_names":["section_27166460834061","section_27983418545293"],"body":"<p>Create a party of up to 15 players and experience easy, group travel between Minecraft: Bedrock multiplayer worlds! Before you create a party, <a href=\"https://minecrafthelp.zendesk.com/hc/en-us/articles/45515850579597\">Learn About Minecraft Parties</a> and <a href=\"https://minecrafthelp.zendesk.com/hc/en-us/articles/32898740935181\">Add Friends to Your Friend List in Minecraft: Bedrock Edition</a>.</p><h2 id=\"h_01KQG89QN9AGRX0PX62DJGWAR0\">How to create a party and invite friends</h2><ol>\n<li data-list-item-id=\"e2ce57373c980acf2db361de29caf9276\">Launch Minecraft: Bedrock Edition and select <strong>Play</strong>.</li>\n<li data-list-item-id=\"ee2aadb21f1674c15aca8b95622600039\">Select the <strong>Social</strong> button in the top-right.</li>\n<li data-list-item-id=\"e70608d1ff5f73a904d0543753f2457b9\">Select the <strong>Party</strong> tab (group silhouette).</li>\n<li data-list-item-id=\"e9c6289cca88fa3de8e3b983abb43db4a\">Select <strong>Create party</strong>.</li>\n<li data-list-item-id=\"e010f14955e2fa0a52b21d4e067a474a4\">Select <strong>Open</strong> or <strong>Invite only</strong> for your party’s privacy.</li>\n<li data-list-item-id=\"e02d1981e7c016cbb8aa7135c2c3c8ceb\">Select the invite button next to the name of your friend. If you need to resend an invite, select the <strong>resend invite</strong> button.</li>\n</ol><p>If you don’t see any players, <a href=\"https://minecrafthelp.zendesk.com/hc/en-us/articles/32898740935181\">Add Friends to Your Friend List in Minecraft: Bedrock Edition</a>.</p><h2 id=\"h_01KQG89QNBF98MKGRW78HPQZ8T\">How to join a party</h2><p>You can join a party by either accepting an invite or joining an open party from the social menu.</p><ul>\n<li data-list-item-id=\"ec43b098ac8cc15b5a10038901c25c2b2\">\n<strong>To accept an invite</strong>: Select the Social button &gt; Party tab &gt; Accept invite</li>\n<li data-list-item-id=\"edac74b788b6de35efb7b8f81510bcbc7\">\n<strong>To join a party</strong>: Select the Social button &gt; Party tab &gt; Join</li>\n</ul><h2 id=\"h_01KQG89QNB8CKT05270SA1ECGT\">Additional Party Resources</h2><ul>\n<li data-list-item-id=\"ee8724f0c4b31c38c3d8d3851c4339702\"><a href=\"https://minecrafthelp.zendesk.com/hc/en-us/articles/45515850579597\">Learn About Minecraft Parties</a></li>\n<li data-list-item-id=\"ea0d831a1cab9b7ec8d98631ac36935ea\"><a href=\"https://minecrafthelp.zendesk.com/hc/en-us/articles/45516269428109\">Manage or Leave a Party in Minecraft</a></li>\n<li data-list-item-id=\"e93a65ef4344ee6a71a1cccb5d8fd3891\"><a href=\"https://minecrafthelp.zendesk.com/hc/en-us/articles/45516437140365\">Troubleshoot Party Issues in Minecraft</a></li>\n</ul>","user_segment_ids":[]},{"id":45515850579597,"url":"https://minecrafthelp.zendesk.com/api/v2/help_center/en-us/articles/45515850579597.json","html_url":"https://minecrafthelp.zendesk.com/hc/en-us/articles/45515850579597-Learn-About-Minecraft-Parties","author_id":35157444563981,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":27983418545293,"created_at":"2026-04-30T22:14:08Z","updated_at":"2026-10-21T12:12:54Z","name":"Learn About Minecraft Parties","title":"Learn About Minecraft Parties","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-08T19:45:24Z","user_segment_id":null,"permission_group_id":705672,"content_tag_ids":[],"label_names":["section_27166460834061","section_27983418545293"],"body":"<p>Create a party of up to 15 players and experience easy, group travel between Minecraft: Bedrock multiplayer worlds! Party members will receive a prompt to move to the same world as the party leader after they join a world. Parties are currently supported on all Minecraft: Bedrock platforms, except Android and iOS (coming soon!).</p><p>Parties also have the following features:</p><ul>\n<li data-list-item-id=\"e836c32184b7a767a6d8e392781345197\">\n<strong>Group join the party leader’s single-player or Realms world</strong>: When the party leader joins their single-player world, Realms world, or a third-party server, all party members will receive a prompt to join.<ul>\n<li data-list-item-id=\"e1f314abcf1f908b22463e65babca7c5b\">External servers that require a player to enter an IP/Port are not currently supported.</li>\n<li data-list-item-id=\"ee78076750e783d2c9284a04e8d461e48\">Worlds must have multiplayer enabled for friends to join. Players who are not friends with the party leader will not be able to join friends-only worlds and will see the Kelp error.</li>\n</ul>\n</li>\n<li data-list-item-id=\"ea068258706a0235f15909c6597441a06\">\n<strong>Set your party as open or invite-only</strong>:<ul>\n<li data-list-item-id=\"e6eedfc96f167c000713adf7c941ad961\">In an open party, your friends can join your party—no invite needed! Party members can also invite their friends if the party leader's permissions allow it.</li>\n<li data-list-item-id=\"e07564d3c92ded6700b6b48f5ceb628ed\">In an invite-only party, players can join if they receive an invite from the party leader or party members.</li>\n</ul>\n</li>\n<li data-list-item-id=\"e2793fa8d0eede3c04feadc69c3406ca5\">\n<strong>Invite players from the social tab</strong>: There are two tabs: one for friends and one for parties. Here’s how to <a href=\"https://minecrafthelp.zendesk.com/hc/en-us/articles/45516191845005\">Create or Join a Party in Minecraft</a>.</li>\n<li data-list-item-id=\"eaaeefddb8f052215892da1cbf0304895\">\n<strong>Change party settings in the settings menu</strong>: You can change who you can receive party invites from, who can send invites in parties you create, and your default party privacy.</li>\n<li data-list-item-id=\"e0bf1016409f92203e12340d7fc245058\">\n<strong>Privately chat with your party members</strong>: After you form a party, you can chat with your party members from the party tab before or after you join a world. These messages will not show up in the world chat.</li>\n<li data-list-item-id=\"e3297e0dcf3091ce88bf5cccd6c3fb382\">\n<strong>You don’t have to go home, but you can’t stay here</strong>!<ul>\n<li data-list-item-id=\"eaee52732467e0c6d593dc3f7251396aa\">If the party leader quits the game while the party is in their world, all party members will be returned to the main menu with the Nethernet error.</li>\n<li data-list-item-id=\"e6019e3b5fdaf729c55a13fe76dcfab83\">After the party leader leaves, the party member who’s been in the party the longest will be promoted to party leader.</li>\n<li data-list-item-id=\"e074dcb21f2225b296289496ff16c3424\">Parties last until the last player leaves the party.</li>\n<li data-list-item-id=\"e0c6992253117a81a2cf19b7d90eb5d57\">A host will have to create a new party at the start of each game session.</li>\n</ul>\n</li>\n</ul>","user_segment_ids":[]},{"id":43622310316045,"url":"https://minecrafthelp.zendesk.com/api/v2/help_center/en-us/articles/43622310316045.json","html_url":"https://minecrafthelp.zendesk.com/hc/en-us/articles/43622310316045-Restore-or-Recreate-a-Minecraft-Bedrock-Edition-World","author_id":35157444563981,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":1,"upvote_count":1,"downvote_count":0,"section_id":27166561402125,"created_at":"2026-02-18T19:19:50Z","updated_at":"2026-10-21T15:51:41Z","name":"Restore or Recreate a Minecraft: Bedrock Edition World","title":"Restore or Recreate a Minecraft: Bedrock Edition World","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-05T16:54:18Z","user_segment_id":null,"permission_group_id":705672,"content_tag_ids":[],"label_names":["section_27166561402125"],"body":"<p>If you need to rollback a Minecraft: Bedrock Edition world to before you enabled add-ons, a build was destroyed, or achievements were disabled, you can restore a previous backup or recreate your world from its world seed.</p><h2 id=\"h_01KHS3DDH2F83TGRCRWK60CGCC\">Restore an automatic backup</h2><p>Restore an automatic backup to reset your world to the point in time the backup was made. If you have automatic backups enabled through your console, follow the steps in these articles to restore an existing save file:</p><ul>\n<li data-list-item-id=\"e6603bf496f17587e28f854a0bb9d2023\"><a href=\"https://minecrafthelp.zendesk.com/hc/articles/15519102826765\">Manage Minecraft Cloud Saves on Nintendo Switch</a></li>\n<li data-list-item-id=\"ea1df4f2914503b942c3ec32e30f89226\"><a href=\"https://minecrafthelp.zendesk.com/hc/articles/15518966498061\">Manage Minecraft Cloud Saves on PlayStation</a></li>\n<li data-list-item-id=\"e839ef9280474673ed71b1eb7e775196f\"><a href=\"https://minecrafthelp.zendesk.com/hc/articles/15518925987981\">Manage Minecraft Cloud Saves on Xbox</a></li>\n</ul><h2 id=\"h_01KHS3DDH4X6QEY812GHQW3Y23\">Restore manual world backups</h2><p>If you have a manual world backup, restore it by moving your backup file to the location of your current world files as described in the article for your platform:</p><ul>\n<li data-list-item-id=\"ea7faedd899adb8d1b8bdb602eb196eed\"><a href=\"https://minecrafthelp.zendesk.com/hc/articles/40362687157517\">Import a Minecraft: Bedrock World on a Windows PC</a></li>\n<li data-list-item-id=\"e1030d5a72c43dc2c11f091d7504fd6c2\"><a href=\"https://minecrafthelp.zendesk.com/hc/articles/40399876673421\">Save a Backup of Your Minecraft: Bedrock Edition Worlds on Your iPhone or iPad</a></li>\n<li data-list-item-id=\"ec9b5a4e777859f53d4b0f215e1ec3da1\"><a href=\"https://minecrafthelp.zendesk.com/hc/articles/26883028637965\">Save a Backup of Minecraft: Bedrock Edition Worlds on Android</a></li>\n</ul><p><strong>Note:</strong> If you want to restore a <strong>Realm</strong> backup, whether manual or automatic, see the following article for detailed steps: <a href=\"https://help.minecraft.net/hc/en-us/articles/20687461045645-Restore-a-Backup-Save-of-a-Minecraft-Bedrock-Edition-Realm-World\">Restore a Backup Save of a Minecraft: Bedrock Edition Realm World | Minecraft Help</a></p><h2 id=\"h_01KHS3DDH4R3HJ4R4WN9M96X0T\">Recreate a world from a world seed</h2><p>If you don't have a backup with your builds but like a world map you were playing, use a world seed to restore your world to its original state. Creating a world from a seed will not restore any progress, but it will let you play through a familiar world.</p><ol>\n<li data-list-item-id=\"eb6c2b196b6612ea40f6af0230a6a9062\"><a href=\"https://minecrafthelp.zendesk.com/hc/articles/34467729058957\">Copy Your Minecraft: Bedrock Edition World Seed</a></li>\n<li data-list-item-id=\"e0b60bab6e2211eb5c35fd352492b2d30\">Launch Minecraft and select the <strong>Worlds</strong> tab.</li>\n<li data-list-item-id=\"ef6da5fecceb3c571383ecf9cd1831c8d\">Select <strong>Create new world</strong> twice, once on the Worlds tab and again on the <strong>Create from...</strong> screen.</li>\n<li data-list-item-id=\"ebf0d536140b40369a1588592e5a4a5f1\">Select Advanced settings on the Create New World screen.</li>\n<li data-list-item-id=\"e673e32644e5563483459efac8a99030f\">Paste in your world seed and select <strong>Create</strong>.</li>\n</ol>","user_segment_ids":[]},{"id":43490711924109,"url":"https://minecrafthelp.zendesk.com/api/v2/help_center/en-us/articles/43490711924109.json","html_url":"https://minecrafthelp.zendesk.com/hc/en-us/articles/43490711924109-Update-Changes-to-Server-Admin-Scripting-Module","author_id":385836822391,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":1,"upvote_count":1,"downvote_count":0,"section_id":26104165751437,"created_at":"2026-02-13T02:09:52Z","updated_at":"2026-10-16T21:32:10Z","name":"Update: Changes to Server - Admin Scripting Module","title":"Update: Changes to Server - Admin Scripting Module","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-11T18:52:16Z","user_segment_id":null,"permission_group_id":705672,"content_tag_ids":[],"label_names":[],"body":"<p>We’re making a small change to improve Realms stability.</p><p>Recently, we discovered that a small number of Realms used the server-admin scripting module in creative ways and at a commercial scale that is incompatible with Realms technical architecture and the <a href=\"https://aka.ms/msa\" target=\"_blank\" rel=\"noopener noreferrer\">Microsoft Services Agreement</a>. As this usage grew, it placed sustained load on the service and contributed to the recent instability and outages players experienced.</p><p><strong>What’s changing</strong></p><p>To improve the Realms experience, Realms will no longer support the server-admin scripting module.</p><p>Joining and playing on Realms will continue to work normally, but experiences that relied on the sever-admin scripting module may no longer function in the same way.</p><p><strong>Why we’re making this change</strong></p><p>Realms is designed to help bring together friends and small communities to play together.</p><p>Realms is not intended to be used for very large or commercial operations. This type of usage creates growth patterns and system load that impact overall service stability, especially during peak play times.</p><p><strong>Who will be affected?</strong></p><p>Most players won’t notice any change.</p><p>A very small subset of Realms that relied on the server-admin scripting module as part of their setup may be affected.</p><p><strong>How this helps going forward</strong></p><p>Removing the server-admin scripting module allows us to better manage scale and performance, and will help Realms be more stable and reliable for everyone.</p><p><strong>Thank you</strong></p><p>We know recent instability has been frustrating, and we appreciate the community’s patience.</p><p>Our focus is to keep Realms dependable and enjoyable for everyone, especially during high traffic periods.</p><p> </p>","user_segment_ids":[]},{"id":43413776295437,"url":"https://minecrafthelp.zendesk.com/api/v2/help_center/en-us/articles/43413776295437.json","html_url":"https://minecrafthelp.zendesk.com/hc/en-us/articles/43413776295437-Troubleshoot-Minecraft-Java-Edition-Chat-Access","author_id":21822093045645,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":1,"upvote_count":1,"downvote_count":0,"section_id":44460521913485,"created_at":"2026-02-10T19:03:15Z","updated_at":"2026-10-21T19:58:11Z","name":"Troubleshoot Minecraft: Java Edition Chat Access","title":"Troubleshoot Minecraft: Java Edition Chat Access","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-23T22:09:15Z","user_segment_id":null,"permission_group_id":705672,"content_tag_ids":[],"label_names":["section_ 44460521913485"],"body":"<p>If you cannot access chat in Minecraft: Java Edition, you may need to adjust your <a href=\"https://www.xbox.com/en-US/user/settings/privacy-and-safety?rtc=1&amp;activetab=main:privacytab\">Xbox Settings for Privacy &amp; online safety</a>. Any settings you change on your Xbox/Microsoft account will apply to all games that use the settings.</p><h2 id=\"h_01KH4F045C15D6SPN9RR5KWT95\">Update Xbox Chat Settings Online</h2><ol>\n<li data-list-item-id=\"ebef634a3445ef8270e8c2b92574641fc\">Visit <a href=\"https://www.xbox.com/en-US/user/settings/privacy-and-safety?rtc=1&amp;activetab=main:privacytab\">Privacy &amp; online safety on the Xbox Settings page</a>.</li>\n<li data-list-item-id=\"e6657afe2d1a1eb387623b9adf8e5db5e\">Sign in using an Adult or Parent/Guardian account. </li>\n<li data-list-item-id=\"e7b9c6e140be71de39494c437a0e44f80\">Select the tile for the account you want to manage.</li>\n<li data-list-item-id=\"e7b527cb7c4c23b3e3a58f6b4338638dc\">Select the <strong>Privacy tab</strong> on the account settings screen.</li>\n<li data-list-item-id=\"e52faa510c56ef690a3ce1d0cd58b55ca\">Set the following settings to <strong>Everyone</strong> to allow full access to chat:<ul>\n<li data-list-item-id=\"e244206b56b80c65eef2fde8756481b9f\">\n<strong>\"Gamertag\" can:</strong> You can communicate outside of Xbox with voice and text.</li>\n<li data-list-item-id=\"ef798ced78b740dd1dbc9a226c621d37e\">\n<strong>Others can: </strong>Others can communicate with voice, text or invites.</li>\n</ul>\n</li>\n<li data-list-item-id=\"e000d042a4b65f32e5bf45185ec27993a\">Select <strong>Submit</strong> and wait for the page to reload.</li>\n<li data-list-item-id=\"e4d76b75044ed69d188369c7dd2f17a11\">Sign out of Minecraft and restart the game to refresh your permissions.</li>\n</ol><p>Parents and guardians can manage the settings for child accounts that are part of a family group. See these pages for more information:</p><ul>\n<li data-list-item-id=\"e785f87085fe6a43bd45b3f4d38e86427\"><a href=\"https://minecrafthelp.zendesk.com/hc/articles/4408968616077\">Set Up Microsoft Family Groups for Parental Controls in Minecraft</a></li>\n<li data-list-item-id=\"e7aab6b20290ed6e45ffe1bcc45ee1fbd\"><a href=\"https://minecrafthelp.zendesk.com/hc/articles/360058605852\">Understanding Minecraft Social Features for Child Safety Online</a></li>\n<li data-list-item-id=\"e5aaa8a544dc145814a274c089a463084\"><a href=\"https://minecrafthelp.zendesk.com/hc/articles/6985971367309\">Managing Child Account Social Settings Using Xbox Settings Online</a></li>\n</ul><h2 id=\"h_01KH4F045MBRGNFZEEA0C7CW91\">UK Age Verification Requirements</h2><p>Microsoft account holders within the United Kingdom are required to verify the account owner’s age. Access to chat in Minecraft: Java Edition may be restricted for unverified accounts. See <a href=\"https://support.xbox.com/en-GB/help/family-online-safety/online-safety/UK-age-verification\">UK Age Verification Requirements for Microsoft accounts</a> for information. You may need to follow the steps above to restore chat access after verifying an account.</p>","user_segment_ids":[]},{"id":43047480246797,"url":"https://minecrafthelp.zendesk.com/api/v2/help_center/en-us/articles/43047480246797.json","html_url":"https://minecrafthelp.zendesk.com/hc/en-us/articles/43047480246797-Manage-Music-and-Sound-Settings-for-Minecraft-Java-Edition","author_id":38381786534541,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":35377765046541,"created_at":"2026-01-28T18:35:04Z","updated_at":"2026-10-18T15:20:29Z","name":"Manage Music and Sound Settings for Minecraft: Java Edition","title":"Manage Music and Sound Settings for Minecraft: Java Edition","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-01-30T17:14:58Z","user_segment_id":null,"permission_group_id":705672,"content_tag_ids":[],"label_names":["section_27520753301005","section_35377765046541"],"body":"<p>The audio controls in Minecraft: Java Edition have been designed to provide various options for customizing your in-game audio experience. To access these settings:</p><ol>\n<li data-list-item-id=\"e64765faef8c0ba80dc332cdaa55c29d5\">Open Minecraft: Java Edition.</li>\n<li data-list-item-id=\"ebe78228d6993c8f6c624dd6f15ec2c10\">Select <strong>Options</strong>.</li>\n<li data-list-item-id=\"eb2d1b77284b14378152e7cd00729c377\">Select <strong>Music &amp; Sounds</strong>.</li>\n</ol><p>From this menu, adjust settings for a variety of different audio channels:</p><h2 id=\"h_01KG2YB3JS9MGCJJZM0CFB5E7H\">Volume Sliders</h2><ul>\n<li data-list-item-id=\"ef6b3047fd78f6867b58556a8b039cc4d\">\n<strong>Master Volume</strong>: Controls the overall volume of the entire game.</li>\n<li data-list-item-id=\"e3dfa9a2b20abe2c78fd5e2b766e273d9\">\n<strong>Music</strong>: Changes the volume of Minecraft’s background soundtrack.</li>\n<li data-list-item-id=\"eff6f56430126f16b70275342ebde5eb1\">\n<strong>Jukebox/Note Blocks</strong>: Controls the volume of jukebox music disks and note block sounds.</li>\n<li data-list-item-id=\"ee68e234235f38a8ca5f58091025dd1c4\">\n<strong>Weather</strong>: Changes the volume for weather events such as rain and thunder.</li>\n<li data-list-item-id=\"e5c3fdc363a9f67927bcfeac65db81995\">\n<strong>Block</strong>: Controls the volume for block interactions, such as breaking and placing blocks.</li>\n<li data-list-item-id=\"e89fa8057eae1a547a0384dc9d27c7b49\">\n<strong>Hostile Mobs</strong>: Manages the volume for all hostile mobs and bosses.</li>\n<li data-list-item-id=\"e6a05eec63cdde7ae3197c35cb7370348\">\n<strong>Friendly Mobs</strong>: Changes the volume for all non-hostile mobs.</li>\n<li data-list-item-id=\"ece367db56446c3420efc2e34d3bdf765\">\n<strong>Players</strong>: Controls the volume for sounds from player actions.</li>\n<li data-list-item-id=\"eedf976d69c1e9fc1c9b1d1a749d353bc\">\n<strong>Ambient/Environment</strong>: Changes the volume of ambient sounds occurring in the game environment.</li>\n<li data-list-item-id=\"e650c83ac8477358d055795b5d35cf841\">\n<strong>Narrator/Voice</strong>: Manages the volume of Minecraft’s text-to-speech narrator.  </li>\n<li data-list-item-id=\"e61a48052fb9f99ec1fa64d1bd806effb\">\n<strong>UI</strong>: Controls the volume for user interface sounds, such as menu and inventory navigation sounds.</li>\n</ul><h2 id=\"h_01KG2YE6BAB9MJYYTH61GTNEGK\">Other Sound Features</h2><ul>\n<li data-list-item-id=\"e555cf110c7da64d7ab9895a4f0b550fd\">\n<strong>Device</strong>: Lets you choose which audio output device Minecraft uses.</li>\n<li data-list-item-id=\"eb47b5f65062f1dde1bcb2a902ee92cf8\">\n<strong>Closed Captions</strong>: Displays text subtitles with directional indicators for nearby sounds while playing the game.</li>\n<li data-list-item-id=\"e876f3f7757ea841d6f08d9624094fd34\">\n<strong>Directional Audio</strong>: Enables stereo positional audio, making sounds appear from directions based on player position, so it’s easier to tell where whatever is making a sound is located.</li>\n<li data-list-item-id=\"ed4598d5634314ed89cdf23e6acf53f37\">\n<strong>Music Frequency</strong> controls how often music plays in the background:  <ul>\n<li data-list-item-id=\"e05e22dbf7dc9b41132f3f536f53c061c\">\n<strong>Default</strong>: Music in the game world has a gap between music tracks.</li>\n<li data-list-item-id=\"ea01b0608f83d093956c9aaded9aaa214\">\n<strong>Frequent</strong>: A shorter gap between music tracks in-game.</li>\n<li data-list-item-id=\"e4d7c6ea0bb0e453436d374fd20bd1da3\">\n<strong>Constant</strong>: Music is constantly playing in the background.</li>\n</ul>\n</li>\n<li data-list-item-id=\"e43882d85978d4c4ba267e60a957ccd0c\">\n<strong>Music Toast</strong> toggles pop-up notifications when music starts with information about the track being played.<ul>\n<li data-list-item-id=\"ee9c8833292c899a3d3e32108b939605d\">\n<strong>Never</strong>: No music toast is shown.</li>\n<li data-list-item-id=\"e1983687313beda5c44ee0f3d34327922\">\n<strong>Pause Menu</strong>: A music toast is displayed in the in-game pause menu while a song is playing.</li>\n<li data-list-item-id=\"e067515df615eb234ff314a47d6d6402f\">\n<strong>Pause Menu and Toast</strong>: The music toast is constantly displayed in the pause menu when a track is playing and appears in-game when it begins playing.</li>\n</ul>\n</li>\n</ul><h2 id=\"h_01KG2ZJHCEAARNRB24758XXK6J\">\n<span lang=\"EN-US\" data-contrast=\"none\" data-ccp-parastyle=\"heading 2\">Other</span><span lang=\"EN-US\" data-contrast=\"none\" data-ccp-parastyle=\"heading 2\"> </span><span lang=\"EN-US\" data-contrast=\"none\" data-ccp-parastyle=\"heading 2\">Customization Options for Java Edition</span><span data-ccp-props='{\"134245418\":true,\"134245529\":true,\"335559738\":160,\"335559739\":80}'> </span>\n</h2><ul>\n<li data-list-item-id=\"e1bd725e72d4644cba06499cf4ab54bd1\"><a href=\"https://minecrafthelp.zendesk.com/articles/43045760611469\">Manage Chat Settings for Minecraft: Java Edition</a></li>\n<li data-list-item-id=\"efd70b468cab6e339ee7afea1233bdd72\"><a href=\"https://minecrafthelp.zendesk.com/articles/360061018612\" target=\"_blank\" rel=\"noopener noreferrer\"><span lang=\"EN-US\" data-contrast=\"none\" data-ccp-charstyle=\"Hyperlink\">Accessibility Settings for Minecraft: Java Edition</span></a></li>\n</ul>","user_segment_ids":[]}],"sort_by":"position","sort_order":"asc"}