This article covers the most common reasons for not being able to access your account, regardless of account type.
I’m getting an error that says "Login failed: Invalid username or password"
Visit our Unable to Log In help article.
I can only play the demo
We explain why in our article, Can Only Play Minecraft Demo (Java Edition).
I’m not sure how to log into my account
Go to our help article that addresses the difference between Mojang and Minecraft accounts.
I’m having trouble with my password
Check out our article, Change or Forgot Password.
I’m having trouble with my security questions
Learn how to reset your security questions.
I need to change or recover my registered email address
To change or recover your email address, visit one of the following sites, depending on your account type:
If you're not sure which account type you have, visit the Minecraft: Java Edition Account Types page.
I’m not receiving emails from Mojang Studios
Visit our list of reasons why you Cannot Get Mojang System Emails.
I’m having trouble migrating my account
Go to our Account Migration Issues article.
If your issue is not addressed here, please take a look at our technical support resources.