This article covers the most common reasons for not being able to access your account.
- Getting an error that says "Login failed: Invalid username or password"?
Visit our help article Login failed.
- Only able to play the demo?
We explain why in our Can only play Minecraft demo article.
- Not sure how to log into your account?
Go to our help article that addresses the difference between Mojang and Minecraft accounts.
- Having trouble with your password?
Check out our article, Change or forgot password.
- Having trouble with your security questions?
Learn how to reset your security questions.
- Need to change your registered email address?
If you have a Mojang account, go here.
If you have a Minecraft account, go here.
Not sure what type of account you have, go here.
- Not receiving emails from us?
Visit our list of reasons why you Cannot receive Mojang system emails.
- Having trouble migrating your account?
Go to our Account migration issues article.
If your issue is not addressed here, you might want to take a look at our technical support resources.