This article covers the most common reasons for not being able to access your account. 

- Getting an error that says "Login failed: Invalid username or password"?
Visit our help article Login failed. 

- Only able to play the demo?
We explain why in our Can only play Minecraft demo article.  

- Not sure how to log into your account?
Go to our help article that addresses the difference between Mojang and Minecraft accounts. 

- Having trouble with your password?
Check out our article, Change or forgot password. 

- Having trouble with your security questions?
Learn how to reset your security questions. 

- Need to change or recover your registered email address?
If you have a Mojang account, go here. 

If you have a Minecraft account, go here. 

If you have a Microsoft account, go here.

Not sure what type of account you have, go here. 

- Not receiving emails from us? 
Visit our list of reasons why you Cannot receive Mojang system emails. 

- Having trouble migrating your account?
Go to our Account migration issues article. 

If your issue is not addressed here, you might want to take a look at our technical support resources.