X

THANK YOU!

Post has been reported succesfully.

What is a Transaction ID?

Mojang Studios customer support uses transaction IDs to verify ownership of an account before assisting with any changes or giving out information about an account.  Customer support cannot provide transaction IDs.

Where do I Find My Transaction ID? 

After your purchase, you should have received a confirmation email containing your transaction ID and order number. If you used a gift code or PIN from a Minecraft prepaid card to gain access to Minecraft, we use that code to verify account ownership. 
 

Recover a Lost Transaction ID 

Look in your Inbox for an email sent by Mojang Studios (noreply@mojang.com) to locate your transaction ID. Unfortunately, due to security and privacy protocols, Mojang cannot provide Transaction IDs

for any reason.

Note: If you don’t see it in your Inbox, check your spam or junk folder for the email. 

If you cannot find the email containing your transaction ID, it may be possible for you to locate it for yourself using your payment method information. Please continue reading below for further instructions on where and how you may be able to locate your transaction ID.
 
WARNING: Because a transaction ID is considered proof of account ownership, we do not

recommend purchasing a used account from another player. Mojang Studios cannot provide support if you made your purchase through a non-authorized website, reseller or another player. Additionally, due to security policies, Minecraft Support cannot provide transaction IDs

under any circumstances.

 

How Did You Pay? 

PayPal  

The PayPal transaction ID is a seventeen-character alphanumeric code. 
example: 1AB23456C7890123D 
In some cases, you can be issued a PayPal receipt number, which is four sets of numbers. 
example: 1234-5678-9012-3456 
 
To locate this transaction ID, log into your PayPal account and find the ID in your transaction history. If you no longer have access to your PayPal account, or if you made a purchase that doesn’t appear in your transaction history, you must contact PayPal to request the ID.  
 

Credit or Debit card

Purchases made from December 2013 – present 
All current transactions made using a Visa, MasterCard, or American Express card are handled by our payment partner Braintree. 
 
This transaction ID is a set of six or seven numbers and letters. 
example: 1a2bcd3 
previously: ab2bcd 
 
If you need to contact Minecraft Support for assistance but have lost your Braintree transaction ID, you can provide the name of the cardholder, the date of purchase, expiration date, card type, and the last four digits of the card used for the purchase. We can attempt to verify your purchase using that information, however we may be unable to verify your card details depending on the time of purchase. 

 
Purchases made 2011 – December 2013  
Credit and debit card transactions between mid-2011 to December 2013 were handled by our payment partner Skrill (formerly Moneybookers). 
 
This transaction ID is a sequence of nine or ten numbers. 
example: 9876543210 
previously: 987654321 
To retrieve this ID, you will need to have saved your original purchase notification email.  
 
Purchases made earlier than mid-2011 
Credit and debit card transactions made earlier than mid-2011 were handled by our previous payment partner DIBS. 
 
This transaction ID is a sequence of nine digits. 
example: 123456789 
To retrieve this ID, you will need to have saved your original purchase notification email. 


None of the Above?

If your purchase was not made by any of the previously listed payment methods, and it was made after December 16th, 2015, it may have been processed by our payment partner Adyen. Adyen handles a range of local alternative payment methods such as Alipay and various bank transfers.  
 
This transaction ID is a sequence of sixteen numbers. 
example: 1234567891234567 
 
If you cannot locate the email or transaction ID, contact Minecraft Support. 


Mojang Studios gift code

Gift codes can be purchased in our online store or on Amazon. They are not available for purchase anywhere else. 
 
Mojang Studios gift codes can be identified by their five sets of five letters and numbers. Until October 2015, Mojang gift codes were three sets of four characters. 
example: A1B2C-D3E4F-G5H6I-J7K8L-M9N0P 
previously: a1b2-c3d4-e5f6 or B2C3-D4F6-G7H8  
 
To recover a gift code that you can no longer access, ask the person who gave you the code to log into account.mojang.com to retrieve the code for you. 

Note: Only codes purchased using Mojang accounts can be found this way. Gift codes purchased on older Minecraft accounts (pre-2012) cannot be found in the account overview.  

If your code was bought on Amazon, you must contact Amazon for help retrieving your code. 


Prepaid PIN

Minecraft prepaid cards are physical cards available for purchase in select retail stores. 
This PIN is a ten-digit number or five sets of five letters and numbers. 
example: 123 456 7890 or A1B2C-D3E4F-G5H6I-J7K8L-M9N0P 
 
Once a Minecraft prepaid card has been redeemed, an email containing the PIN number is sent to the email address registered to your Mojang account confirming the redemption. If you

cannot find this email contact, Minecraft support and we may be able to assist you without your PIN.  

Mojang Studios order number 
 
This order number is generated for all purchases made in the Mojang account system; however, we cannot use it to verify ownership of an account the way we can with transaction ID's. 
example: 123a456789012b3c4d5e678901f23gh4 
 
 
Minecraft for Windows codes 
Minecraft Windows codes do not verify your ownership of a Mojang account. Please visit our Help article on Minecraft for Windows if you are having issues with these codes. 

Last Updated - 2021-12-04 22:27:09 UTC

Was this article helpful?