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I’ve been charged more than once

There are a few situations where a second charge may appear or seem to appear after a purchase:
 

  • When a payment fails, an order number may still be generated, which can be confused with a successful purchase. A receipt email with a transaction ID will be your confirmation of a successful purchase.

 

  • Banks sometimes charge a small currency conversion or international transaction fee since Mojang is located in Sweden.

 

  • Sometimes a bank or payment partner may temporarily reserve the purchase amount on your account, that can be confused with a second charge. These holds are usually resolved within 24-48 hours.

 

  • If you have accidentally purchased the game directly in your account as well as a gift code. You can see your purchases from your Mojang account profile.


If you believe that you have identified a duplicate charge, please locate the confirmation emails containing your transaction IDcontact customer service, provide us with the ID, and we will reverse the extra charge.

Last Updated - 2019-12-10 09:27:38 UTC

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