We manage data for children under 13 years of age as required by U.S. law. It's a bit more lawyer-y than we would usually post, but it's very clear about everything, so please bear with us as you read it. If you don’t find the answer to your questions here, you can contact Minecraft Support with the link at the bottom of the page.
Why is Mojang Studios asking Mojang account owners to verify their ages and provide a credit card?
Mojang Studios is a subsidiary of Microsoft Studios. As a US company, Microsoft implements and follows certain procedures to comply with the Children’s Online Privacy Protection Act (COPPA), which is a U.S. law that helps protect children on the Internet. Under these policies, we obtain parental consent before any child under age 13 can access certain Mojang account features. The most common method allowed by COPPA for obtaining parental consent is charging a small amount to the parent’s credit card. We verify the card by charging a 10 cent, non-refundable fee. The credit card charge requirement applies only to accounts for children under age 13.
What features are locked for players 13 and under?
- Playing on Minecraft Realms
- Making purchases
- Changing settings on the Mojang account site
Are there two different kinds of accounts, one for children and one for adults?
No. Accounts that require parental consent and have not obtained it have certain features locked, but there are no additional parental controls, and if consent has been obtained, there is no difference from an account that does not require parental consent. See What features are locked for players 13 and under above for the list of locked features.
What is COPPA?
Who must comply with COPPA?
Any U.S. company who operates a commercial website or an online service that collects, uses, or discloses personal information from U.S. children under age 13 and who is directed to children under 13 or has actual knowledge that a user is under 13 must comply with the Children's Online Privacy Protection Act.
Why are you requesting a credit card number to verify parental consent?
The most common method allowed by COPPA for obtaining parental consent is charging a small amount to the parent’s credit card. We verify the card by charging a 10 cent, non-refundable fee. The credit card charge requirement only applies to accounts for children under age 13.
Are parents charged for each child they sign up?
Yes. Parental consent is verified for each child. The credit card fee is one of the verification methods approved by COPPA.
Are you making money from this?
No. The credit card transaction fees to obtain parental consent cost Mojang more than ten cents, so we do not profit from this.
Will the parent’s credit card number be stored or remain on the account?
No. Mojang Studios does not collect or store credit card information. Instead, encrypted credit card information is sent directly from your computer to a certified back-end processing agency which validates and charges the account. However, Mojang Studios does allow users to elect to have future purchases/renewals charged to their account without requiring the user to reenter their credit card information. See: Saved Payment Information for more.
Do other companies charge this fee?
Yes. Charging a credit card is the most commonly used method of verifying parental consent under COPPA.
Is there an alternative method that does not require a fee?
If you create a Mojang account during a Minecraft purchase, consent can be given during the purchase with no additional fee. After a purchase, parents can contact Mojang Support to request a consent form, which must be printed, signed, scanned or photographed, and then returned. Note that a Mojang account is required in order to give consent. If you have an old account and do not have a Mojang account, you can migrate to the new format at account.mojang.com/migrate.
If you still have questions, contact Minecraft Support.