This help article refers to Minecraft for Xbox One, mobile, VR, and Windows 10. If you need help with Minecraft Java Edition please click here.
If you haven't found the answer to a technical issue on our site you may want to visit the links below for more resources:
Technical Support for Minecraft
You may want to visit Xbox Support’s page, which provides support resources for Minecraft for Xbox One, mobile, VR, and Windows 10.
Minecraft bug tracker
If you think that something is not working as it should, then it might be a bug. To submit a bug or view the status of current issues. If submitting, please first use the search feature to ensure that someone else has not already done so. Please be aware that this is a public forum and you shouldn’t provide any sensitive information.
Xbox Live account support
If you have issues with your account, or accessing purchases associated with your game, as these accounts are supported by Xbox support, you will need to contact them in order to receive help in this matter.
For assistance with your account, please go to Xbox Live account support.