This article is for Minecraft Realms for mobile, Xbox One, Windows 10, VR and Nintendo Switch. If you're experiencing connection issues in Minecraft: Java Edition, go here.
Realms connection speeds can vary between individual players, devices, and networks. If you encounter connection or timeout errors in Realms, there are a number of things that you can do to attempt to resolve the issue:
- Check help.minecraft.net to see if any services are down, service statuses can also be seen from any of our help pages
- Make sure you're not using a beta version of Minecraft. If you are, leave it and restart the game (Realms only works with release versions)
- If using a wireless connection, ensure that you have a stable connection to your router
- Configure your router to use moderate or open NAT
- If you have a firewall, antivirus, or are using a VPN, check the settings to be sure that it is not blocking or slowing your connection
- If you're on a stationary device, try connecting using an Ethernet cable instead of using Wi-Fi
- Try closing the Realm and re-opening it again
- Try reverting to a previous save of your world through your Realm's backup menu
Realms services are automatically set to a physical location nearest the Realm owner's IP. If for example, you live in the US, but the Realm you're connecting to is based in Australia, you may have a slightly lower connection speed than the owner of the Realm.
If you have another technical issue with your Realm, please contact customer support, shortly describe the issue, provide the name of the Realm, and your Xbox Live gamertag.