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Minecraft Marketplace Issues

This article covers devices using the Bedrock versions of Minecraft, such as Minecraft for Windows 10, mobile, Nintendo Switch, PlayStation 4 and 5, and Xbox One and Series X|S consoles. 

Minecraft Marketplace is a way to find and purchase community-made content from within the game. You purchase content in the Marketplace using a currency called Minecoins (or Tokens, for PlayStation® users), which you can purchase in the game store. 

For an introduction and an overview of Marketplace, please visit our quick guide. 


Where are my purchases stored? 

If you have an Xbox Live account associated with your game and you were logged in at the time of purchase, your coins and content will be associated with your Xbox Live account. You can access these from any new device, provided you are logged in to the same account. For help with missing purchases, or any Xbox Live account support, please contact Xbox Support. 

If you do not have an Xbox Live account associated with your game, then your Marketplace purchases will be tied to the device you used for the purchase. Please be aware, uninstalling the game will permanently delete any purchased coins and content purchased this way. For further billing and installation support, contact your device's app store. 

To be able to access your purchases from other devices, we recommend that you link them to an Xbox Live account by signing in from the device used for the purchase. 


Can I give Minecoins to someone as a gift? 

Minecoins are available only on the account where they were purchased. They cannot be given from one Xbox Live account to another. However, Minecoin gift cards are available at many retail outlets. You’re always welcome to purchase one of these and give it to a friend. 


I noticed a problem with something I purchased in the Marketplace. How do I let you know? 

If you find something broken or otherwise bothersome in an item you purchased in the Marketplace, you can find contact links in the Marketplace FAQs. 


Can Minecoins be refunded? 

All Minecoin purchases are final. However, if an unauthorized purchase was made on your account, contact the store support for the device that made the purchase. 


I have more questions! 

Check out our handy Marketplace FAQs that should answer most other questions you might have. If you have any general feedback on the Marketplace, feel free to share your thoughts on our feedback site. 

Last Updated - 2021-08-02 14:41:43 UTC

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