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Prepaid Card and Gift Code Redemption Issues

Minecraft prepaid gift cards are now available through select “brick and mortar” retailers. More information about purchasing a prepaid card 

Note: Gift codes can no longer be purchased from our site; today, all gift codes are purchased through Amazon. 

 

Prepaid Minecraft Cards 

Minecraft prepaid cards can be used on a Microsoft account (that is not already associated with a copy of the game) and entitle the cardholder to one Minecraft license (in other words, one copy of Minecraft).  
 
If you have purchased a Minecraft: Java Edition prepaid card at a retail store, you can redeem your code by visiting our site and clicking REDEEM JAVA EDITION. You will be prompted to log in or create a Microsoft account. Once this is complete you can redeem your code and finish setting up your Minecraft profile. 

 

Issues When Redeeming Your Card 

Message 

Troubleshoot 

The card has already been redeemed 

Visit account.mojang.com/me to see if it was redeemed on your own account. 

This PIN code is invalid 

Contact Minecraft Support with: 

  • an image of your gift card's PIN  
  • the receipt from the card's purchase 

 

Requiring that you open or save a file 

Visit www.enable-javascript.com to ensure that you have Javascript enabled. 
 

General error stating the code doesn’t work 

  • Check for typos to make sure you entered all information accurately and as it appears on your gift card. 
  • Try again in an hour or two to rule out a temporary server outage. 
  • Return it to the store that you purchased it from and ask their customer service to activate the card. 

We are currently unable to redeem prepaid cards 

  • Try again in an hour or two to rule out a temporary server outage. 
  • Return it to the store that you purchased it from and ask their customer service to activate the card. 

 

Minecoin Prepaid Cards 

Prepaid gift cards are also available for an in-game currency called Minecoins, for use in the Bedrock versions of Minecraft which feature a Marketplace.  

Note: These prepaid cards are for in-game currency only and cannot be used to purchase a copy of Minecraft. 

 

Redeem a Minecoin Prepaid Card 

  1. Go to codetocontent.com. 
  2. Enter your payment card number and PIN.  
  3. Enter and validate your email address/Xbox Live Account. 
  4. Check the box confirming you’ve read the Terms of Use and Privacy Policy. 
  5. Click REDEEM CARD. 

You will receive an email with a final redemption code and instructions on where to redeem that code. 

Once you have redeemed your Minecoins, they will be linked to your Xbox Live account so that you can access your coins and purchases from all your supported devices that run Minecraft. If you need to create an Xbox Live account, visit www.xbox.com/live and follow the instructions on the site.  

 

Gift Codes 

Note: Gift codes for Minecraft: Windows 10 Edition are redeemed in the Microsoft Store, not on the Minecraft site If you need help with your code for Minecraft for Windows 10, visit Microsoft Support. 

Minecraft: Java Edition Gift Codes 

Tip: Often, if you encounter an issue preventing you from redeeming a Minecraft: Java Edition gift code, it is due to a typo or the addition of an extra space when trying to redeem it. Be sure that you enter the code exactly as it appears. Check this first! 

If you purchased your gift code from our site instead of Amazon, you may be unable to redeem your code. If this is the case, contact Minecraft Support and they can assist you in redeeming your code. 

Have your gift code handy when submitting the Minecraft Support form. Mojang Studio gift codes come in two different formats: five sets of five numbers and letters (example: A1B2C-D3E4F-G5H6I-J7K8L-M9N0P), and three sets of four numbers and letters, either lowercase or uppercase (example: a1b2-c3d4-e5f6 or B2C3-D4F6-G7H8). 
 
Please make sure that your gift code was originally purchased through Mojang Studios or Amazon. If you purchased your gift code through a different website than these two, we will not be able to assist you. 
 

If you have a question that was not answered above, you can contact Minecraft Support with your prepaid card number, ten-digit PIN, or the gift code that was used, and a description of your issue or any error messages that you’ve received. Please double-check to make sure your PIN or code is correct when submitting your support request. 

Last Updated - 2021-08-04 02:40:30 UTC

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