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Prepaid Card and Gift Code Redemption Issues

Minecraft prepaid gift cards are now available through select physical retailers. For more information about purchasing a prepaid card, please go here. Gift codes were purchasable from our site previously, however all gift codes are now purchased from Amazon.

 

Prepaid Cards:

Minecraft prepaid cards can be used on a Microsoft account (that does not already own a copy of the game) and will entitle the cardholder to one Minecraft license (a.k.a. one copy of Minecraft). 

If you have purchased a Minecraft: Java Edition prepaid card at a retail store, you can redeem your code by visiting our site here and clicking "REDEEM JAVA EDITION". You will be prompted to login or create a Microsoft account. Once this is complete you can redeem your code and finish setting up your Minecraft profile.

 

If you Experience an Issue While Redeeming Your Card:

If you get a message that lets you know the card has already been redeemed, visit account.mojang.com/me to see if it was redeemed on your own account.

If you receive the error "This PIN code is invalid", please contact customer support with a picture of your card's PIN and the receipt from the card's purchase, and we will investigate further.

If our site asks you to open or save a file while redeeming your card, please visit www.enable-javascript.com to ensure that you have Javascript enabled.

If you have entered a prepaid PIN at https://www.minecraft.net/redeem exactly as it appears on the card and it does not work, or if you have received an error stating that we are currently unable to redeem prepaid cards, or that an error has occurred, please try again in an hour or two to rule out a temporary server outage. If you continue to be unable to redeem your card, please return it to the store that you purchased it from and ask their customer service to activate the card.

 

Minecoin Prepaid Cards:

Prepaid gift cards are also available for in-game currency called Minecoins, for use on the Bedrock versions of Minecraft which feature a Marketplace. Please note, these prepaid cards are for currency only, and will not grant a copy of Minecraft.

 

Please follow these instructions to redeem your Minecoin Prepaid Card:

  1. Go to codetocontent.com
  2. Enter your Card Number and PIN 
  3. Enter and validate your email address/Xbox Live Account
  4. An email will be sent to you with a final redemption code and instructions on where to redeem that code

Once you have redeemed your Minecoins, they will be linked to your Xbox Live account so that you may access your coins and purchases through all your supported devices that run Minecraft. If you need to create an Xbox Live account, please visit www.xbox.com/live and follow the instructions on the site.

 

Gift Codes:

Please be advised that you are not able to redeem gift codes for Minecraft: Windows 10 Edition on our site, these are redeemed in the Microsoft Store. If you need help with your code for Minecraft for Windows 10, visit Microsoft Support.

Usually, if you encounter an issue that prevents you from redeeming a Minecraft: Java Edition gift code, it is due to a typo or the addition of an extra space when trying to redeem it. Please be sure that you enter the code exactly as it appears.

  • If you purchased your Gift Code from our site instead of Amazon, you may be unable to redeem your code normally. If this is the case, please contact customer support and they will be able to assist you in redeeming your code.

Mojang gift codes come in two different formats: five sets of five numbers and letters (example: A1B2C-D3E4F-G5H6I-J7K8L-M9N0P), and three sets of four numbers and letters, either lowercase or uppercase (example: a1b2-c3d4-e5f6 or B2C3-D4F6-G7H8).

Please make sure that your gift code was originally purchased through Mojang or Amazon. Apart from Mojang.com, the only other site that is authorized to sell gift codes is Amazon.com. Unfortunately, if you purchased your gift code through a different website then these two, we will not be able to assist you.

If you have a question that was not answered above, please feel free to contact customer support with your Prepaid Card number, ten digit PIN, or Gift Code that was used, and a description of your issue or any error messages that you’ve received. Please double check to make sure your PIN or Code is correct when submitting your support request.

Last Updated - 2021-05-08 07:02:21 UTC

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