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I'm Getting an Error When Trying to Play Multiplayer with a Child Account

For Bedrock and Dungeons 

Your friends at Minecraft Support have been seeing lots of questions from players who are receiving COPPA or GDPR messaging when trying to access Realms. You might also see a very vague message about privacy (we're working on this, we swear!). 

There are a few things we need you to do before you can give kids online and multiplayer access. The account will need to have to have Xbox Clubs, multiplayer, and online communication turned on in order to play AND a online multiplayer subscription to play any online (If your platform requires one to play online). You should also probably make sure your account payment method has been updated. 

Here's another article about setting up your Xbox Live or Microsoft Account if you haven't done that part yet. 

Here's what to do to Enable Realms

  1. Log in to https://account.xbox.com/settings with the parent Microsoft account
  2. Click on the child account's profile.
  3. Click on "Xbox One/Windows 10 Online…" & choose "allow" for "Join multiplayer games" AND "You can create and join clubs" (picture 1 below)
  4. To enable chat for people not on the person's friends list, they will need to click on privacy and enable "others can communicate..." (picture 2 below)

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Still need help? Pop on over to our friends at Xbox: https://beta.support.xbox.com/

 

For Java Edition 

When creating an account for a child using Minecraft: Java Edition there are steps that need to be followed. The minimum age for a standard account is thirteen. Children under that age need parental consent to access specific features, as required by law.  To give parental consent to access these features, including Realms, Payment information must be entered and validated with a 10-cent chargeCurrently this is the only tool to limit permissions for a child’s account on Minecraft Java.  

Features of Minecraft that are restricted until parental verification/consent: 

  • Minecraft Realms 
  • Chatting scrolls 
  • Making Purchases 
  • Changing settings on the Minecraft/Mojang account site 

 

Playing Online with a Child Account 

A child account cannot access Realms unless the account has been given parental consent.  These accounts can still join another private world and can play locally.   

 

If you still need assistance or are unable to pay the parental consent fee, you can contact our support team here. 

For more information for Mojang accounts for players under age 13 (used for Minecraft: Java Edition) click here 

If this did not solve your issue, return to Minecraft Troubleshooting here. 

Last Updated - 2021-06-19 06:13:47 UTC

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