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Password Reset not Working

This article is specifically for players using Minecraft: Java Edition. 

Occasionally when playing Minecraft, you might find yourself in a situation where you need to reset your password for one reason or another. If you encounter any issues during this process, this guide can help you troubleshoot the solution. 

If you are not receiving emails about your password reset, please try the following: 

  • Make sure your email address has been verified 
  • Check your spam folder 
  • If Mojang emails have been marked as spam at any point, these emails may end up in your spam folder 
  • Confirm that the email you are using is the same one you used to make your account 
  • Make sure there is no typo in your email address to confirm it is being sent to a valid address 


If your account was compromised and the email used with this account was changed, or if you are still unable to access your account, please contact Support for assistance here. 

Last Updated - 2021-04-12 07:59:20 UTC

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