Imagine you are filling out an intake form for support only to realize that you have forgotten the email address associated with your Minecraft account or the email address on your account is no longer available to you. These things happen, but do not let this deter you from reaching out to us as we can still do our best to help!
For players that have lost access to their account’s email address, please include a new email that we may respond back to in the Your Email Address box (highlighted in red). Be sure to note in the email body that this is not the primary email associated with the account and that you need help locating it.
The Java Account Email box (highlighted in blue) is for the email currently on your Minecraft: Java Edition Account. Please enter this information to the best of your knowledge.
You will also need to include a Transaction ID or we will not be able to proceed with the process. If you are unsure of what a Transaction ID looks like or have forgotten it, please check here for an in-depth look and how to recover a lost ID if necessary.
As always, we appreciate your continued support and enthusiasm for games we create.