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Why can't I sign into my Microsoft Account on my child's Amazon device?

Some players are having difficulty signing in to their Microsoft account on Amazon devices when using Amazon Kids (formerly Freetime).  The following may help you resolve the issue: 

  1. Go to Settings from the Child's profile (From the Child's profile, swipe down from the top of the screen and click on the gear icon) and then enter your PIN 
  2. Go to Manage Storage > Internal Storage > Apps & Games 
  3. Select the Minecraft app from the list and go to Permissions 
  4. Switch toggle "On" and give permission for Storage 

For more information about the tracked bug, please visit our bug tracker at MCPE-106524. Also, you can find some more detailed steps with images at the Microsoft help forum  

Last Updated - 2021-09-19 12:42:26 UTC

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