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Minecraft Realms and Multiplayer Troubleshooting

This article provides general troubleshooting for connection issues for both Minecraft Bedrock Realms and Minecraft: Java Edition Realms. 

Realms connection speeds can vary between individual players, devices, and networks. If you encounter connection or timeout errors in Realms, there are a number of things that you can do to attempt to resolve the issue. 

In This Article 

     Quick Tips for Bedrock

     Quick Tips for Minecraft: Java Edition 

     Minecraft Bedrock Troubleshooting 

     Minecraft: Java Edition Troubleshooting 

     Realms Troubleshooting 

     Didn’t Find the Answer? 

 

Quick Tips for Bedrock 

  • Make sure you’re not using a beta version of Minecraft. If you are, leave it and restart the game (Realms only works on non-beta versions). 
  • If you’re playing on an Xbox, Sony PlayStation™, or Nintendo Switch, ensure you have that console’s online subscription service active. This means you need an active subscription to Xbox Live Gold, PlayStation® Plus, or Nintendo Switch Online as needed by your console. 
  • Close the realm and reopen it. 
  • Closing Minecraft and reopen it. 
  • Restart your computer or device and see if this fixes the issue. Restarting can often clear errors in connections. 
  • Log out of your Microsoft or Mojang account, closing the game, and then log in again. 
  • If you are using a wireless connection, ensure that you have a stable connection to your router. You may need to reset or restart your router. 
  • Check your currently running programs for anything that is using your Internet bandwidth and close those programs. 
  • If you have a firewall, antivirus software, or are using a VPN, check the settings to be sure that it is not blocking or slowing your connection. 
  • Configure your router to use moderate or open Network Address Translation (NAT). 
  • If you’re on a stationary device, try connecting using an Ethernet cable instead of using Wi-Fi. 
  • Try reverting to a previous save of your world through your Realm’s backup menu. 
  • If you are under 18 make sure your parents log in to change your Microsoft account settings as shown below:  blobid0.pngblobid1.png

Quick Tips for Minecraft: Java Edition 

  • Close the realm and reopen it.  
  • Close Minecraft: Java Edition and reopen it. 
  • Restart your computer or device and see if this fixes the issue. Restarting can often clear errors in connections. 
  • Log out of your Microsoft or Mojang account, closing the game, and then log in again. 
  • If you are using a wireless connection, ensure that you have a stable connection to your router. You may need to reset or restart your router. 
  • Check your currently running programs for anything that is using your Internet bandwidth and close those programs. 
  • If you have a firewall, antivirus software, or are using a VPN, check the settings to be sure that it is not blocking or slowing your connection. 
  • Configure your router to use moderate or open Network Address Translation (NAT). 
  • If you’re on a stationary device, try connecting using an Ethernet cable instead of using Wi-Fi. 
  • Try reverting to a previous save of your world through your Realm’s backup menu. 
  • Switch the world slot and open a new world. 

 

Minecraft Bedrock Troubleshooting 

Problems Playing While Using a Child Account 

If you’re having problems connecting to Realms while playing with a Child Account see: I’m Getting an Error When Trying to Play Multiplayer with a Child Account.     

Not Displaying Any Realms List 

This is often solved by resetting your Internet connection on the device or by logging off and then back into your Microsoft account. 

Not Displaying Servers 

If you see this error, it may be solved by switching your internet connection on the device or by logging off and then back into your Microsoft account. 

Marketplace Doesn’t Display Anything 

This can usually be solved by resetting your Internet connection on the device or by logging off and then back into your Microsoft account. 

Owner of Realm Stuck on Building Terrain / Realm Loads Immediately for Friends, but not for Owner 

If you encounter this issue, it’s possible that your connection is failing to load some texture packs. You can try to remove those texture packs and re-enter the Realm to see if that fixes it. 

Prevented from Online Access of Microsoft Account 

You may need to log into your Microsoft account outside of Minecraft. It’s recommended that you go to Xbox.com and log into your Microsoft Account/Xbox Live Account there. Some users reported this issue when trying to connect to the same Microsoft account and Minecraft across multiple devices at once. This solution would be to only play on a specific account on one device at a time. 

 

Minecraft: Java Edition Troubleshooting 

Realms Error (429) 

When this issue occurs, try to switch your network to another network or do a general router reset/restart. This issue is occasionally seen with users who are using VPNs. If you are using a VPN, try to restart your VPN or reroute it. 

 

Realms Troubleshooting 

There are a few issues related to Realms and Multiplayer play on Minecraft Windows 10 (Bedrock version) that we know users are seeing and we are working to come up with permanent solutions to these problems. The following may work as fixes for many of these issues in the meantime.  

If you need to allow access to Minecraft Realms through your firewall, the ports that need to be open are 26000-28000 and port 80 and 443 without destructive proxies. This should be enough, and no server IP or hostname is needed. 

WARNING Only make these changes if you are familiar with port forwarding. If you are not, reach out to the router manufacturer’s support. 

Realms services are automatically set to a physical location nearest the Realm owner's IP. If for example, you live in the US, but the Realm you're connecting to is based in Australia, you may have a slightly lower connection speed than the owner of the Realm. 

Some Internet service providers may limit connections to Azure, where Realms and many other popular web services are hosted. To find out more, contact your Internet service provider. 

Client Outdated error message 

When trying to play Minecraft Realms, this error message means that you're using an older game version. To fix this, you must update your game to the latest version of Minecraft. 

For information on how to change your game version to the latest full release, see Changing Game Versions.   

 

Didn’t Find the Answer? 

The troubleshooters above are general but work on most issues. If you have other technical issues with your Realm, contact Minecraft Support, briefly describe the issue, provide the name of the Realm, and your Minecraft username if playing Minecraft: Java Edition or your Xbox Live Gamertag if playing Bedrock. 

Last Updated - 2021-08-04 01:38:43 UTC

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