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Microsoft Account Migration Issues and FAQ

The migration from Mojang accounts to Microsoft accounts is a complex process and you may encounter issues or have some questions. This article outlines some common issues with the migration process and provides some solutions.

In This Article:


I forgot which email I used to create my Microsoft account

If you forgot which email you used to create your Microsoft account for migration you will need to speak with Microsoft support to recover the email address used to sign-up.

I don't have access to the email on my Mojang account

If you do not have access to the email that is used to log in to your Mojang account, you will not be able to complete the migration. You will need to change the email on your account first. For instructions on how to do this, see Changing Your Email Address (Mojang Accounts).

Why is the date of birth auto-filling in the Microsoft account sign-up form?

This information is automatically pulled from your Mojang account. If the date of birth on your Mojang account was incorrect, you can fix it during this step.

Can I use one Microsoft account for multiple Java Mojang accounts?

Microsoft accounts can only link to one Mojang account. Multiple Java Mojang accounts will need to be migrated to separate Microsoft accounts.

Why can't I use my work or school email for my MSA?

Microsoft accounts cannot be made with work or school email addresses because you could lose access to these emails at some point in the future. Microsoft accounts can only be made using permanent email addresses.

I tried to migrate my Mojang account to my Microsoft account, but it says it is already taken

If you encounter the error shown below, your Microsoft account already has a Mojang account attached to it. You will need to use another Microsoft account to migrate your Mojang account.


I logged into the launcher with my Microsoft account, but it says I don't own Minecraft: Java Edition

  • Please double-check you are logging in to the same Microsoft account you used to migrate your Mojang account.
  • Make sure you are not logging in with your Mojang account. Migrated accounts will only be able to log in with your Microsoft account.
  • If you forgot which email you used to create your Microsoft account for migration you will need to speak with Microsoft support to recover the email address used to sign-up.
  • You may not have completed your migration, please go to your Mojang account profile page and start the migration again.

My account says it has been migrated already, but I didn't do it. How do I get my account back?

Please check the following:

  • Could someone else in your household have migrated your Mojang account without your knowledge?
  • Is it possible that you have already migrated and used a different email to create your Microsoft account?
  • If you think your account has been migrated by someone other than yourself please contact Minecraft Support. Be sure to include your transaction ID from the purchase of your account. For help locating your transaction ID, see What is a Transaction ID?

I've migrated but I'm still seeing my Mojang account or the Mojang login screen. How can I get to the Microsoft login screen to enter my new credentials?

When you restart the launcher for the first time after migration, you may be taken to the Mojang login screen, or a screen still asking you to migrate. Please use the 'Go Back' button OR the 'X' (depending on which of the below screens you see) to get back to the login selection screen. You will then select 'Microsoft Login' to enter your new credentials.


I migrated to the wrong Microsoft account. What can I do?

You will need to contact Minecraft Support, and we will review your account. 


Last Updated - 2022-12-10 06:14:58 UTC

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