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iOS Technical Support Issues

iOS 10 or Above Required for Minecraft 

As Minecraft grows so must the operating system that supports it. If you are on the most up-to-date version of iOS already, you have nothing to worry about. For some older devices, you may need to update to iOS 10 or above to continue receiving updates for Minecraft or to access online play.


Don’t worry, we have good news for you! Most devices currently running iOS 8 or 9 can upgrade to iOS 10 for free. Please follow Apple’s guide on how to 
update your device.


To see all devices that are currently compatible with iOS 10, check the very bottom of the page on Apple’s 
iOS 10 Preview site.


If you need more assistance in updating your version of iOS, contact Apple’s 
support team. 

Jurassic World on iOS 

The Jurassic World pack was released on the Minecraft Marketplace on August 18, 2020. This release is jam-packed with complex mob behaviors, animations, audio, and blocks.


Because of this release’s memory demands, some iOS devices may need adjustments to run smoothly. The best way to stop or reduce possible crashes on iOS devices is to do one of the following:
 

  1. Upgrade to the most recent iOS version (at least 13.2.3) if your device is supported. 
  2. Go to your Settings menu and reduce the Render Distance in the Video section from the default of 20 to 16. 
  3. While iPhone 6 devices can run the pack, they may experience higher crash rates. You may want to decrease your Render Distance further to improve stability. If you intend to play the pack primarily using an iPhone 6 your game-play experience may be impacted by performance issues. 

With these adjustments, possible crash rates should be significantly reduced.  

How to Recover Missing Worlds (iOS Only) 

This article documents the steps for searching and recovering a missing world in Minecraft on iOS devices. Start with these steps:  

  1. Make sure your app is up to date by going to the App store and selecting Update. If updating the app isn't available, it's most likely up to date.  
  2. Open the Minecraft Marketplace.  
  3. Select the Store.  
  4. Scroll down to purchases and select Restore Purchases.  

If you made purchases through the App Store you can also restore your purchases in the App Store. Doing so requires you use the account associated with the Apple device. 

To restore missing game data, you can either check if it has been stored in Apple iCloud storage or through the iTunes backup. This restoration will work only if you have the iCloud file sharing service enabled on your device.  

Note: The standard storage space for the iCloud on Apple devices is 5GB unless you purchase more space. The iCloud service prioritizes space by backing up necessary data. This means the Phonebook, Camera and Text messages will be backed up first. 

You can retrieve game data when you reinstall the game application for iCloud and iTunes as follows: 

 

Recovery from iCloud 

For use with files that have been backed up automatically with iCloud:  

  1. Go to Settings.  
  2. Select iCloud.  
  3. Go to Storage and Backup.  
  4. Select the backup you want to restore.  
  5. Wait until the restoration completes.   

Recovery from iTunes 

For use with files that have been backed up or synced with iTunes:  

  1. Connect the iOS device to your computer, open iTunes, and choose the device.  
  2. Select Apps, and then scroll down below the list of apps to file sharing.  
  3. "Apps in the list below can share documents between the iPhone and the computer". 
  4. Select Minecraft PE.  
  5. To the right, there is now a folder symbol called "games". Select to highlight this folder.  
  6. Scroll down and choose Save to.  
  7. When restoring click Add.  
  8. When you restart the application go to your worlds to confirm they are there.  

 

iOS 14 Sign-in Issue  

With the update of iOS 14, Apple has introduced many new privacy features. For example, players are prompted with a notification upon opening Minecraft for the first time. “Minecraft would like to find and connect to devices on your local network.” 

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You must select OK and allow this connection because you will not be able to sign in to your account without allowing this permission. Some features such as the Marketplace and single-player worlds may still work, but multiplayer and Realms will not be available. 


If you already declined this popup, you may be unable to log in until Minecraft is updated for iOS 14. We are currently working on updating the game. But you may still encounter this bug until the patch is complete. Thank you for your patience. 

 

Last Updated - 2021-09-16 19:01:15 UTC

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