This article applies to Minecraft: Java Edition. If you need help with Minecraft for Windows, Xbox One or mobile see this Minecraft support resources page.
I Cannot Connect to Game Services on Minecraft: Java Edition; How do I Fix This?
If you are having issues connecting to one of our services relating to Minecraft: Java Edition, first check the Mojang Status Twitter. Mojang Studio servers automatically notify our web developers whenever there is a major outage, so if an outage continues, it's likely that the issue is being worked on. Please be patient and try again later.
If you receive an error, but an outage has not been reported, check your Internet, antivirus and/or firewall connections. It may be that you need to refresh your profile's authentication and connection with our servers by logging out of the game and logging back in. You'll also need to make sure that your computer and network devices can send and receive data to the following services:
If the issue persists, try again later, or consult your system's Help resources on network settings.
Minecraft: Java Edition Support Resources
If you didn’t find the answer to a technical issue on our support site, try the links below for more resources. Note that while these are great sources of information, they are not all Mojang Studio resources. site, try the links below for more resources. Note that while these are great sources of information, they are not all Mojang Studio resources.
IMPORTANT: Only provide your account information to a Mojang team member via our site's Minecraft Support form.
Minecraft Bug Tracker
You can submit a bug or view the status of a current issue. Depending on which edition of Minecraft you are using, visit our list of bug trackers via the links below.
The Minecraft wiki contains articles for all aspects of Minecraft. Just visit the wiki and type what you're looking for into the search bar.
For general questions about Realms, the first place you should check is our Minecraft Realms FAQ.
For other technical issues with Realm contact Minecraft Support, briefly describe the issue, and provide your Minecraft username and the name of the Realm.