This article applies to Minecraft: Java Edition. If you need help with Minecraft for Windows, Xbox One, or mobile, see this Minecraft support resources page.
If you're having issues with Minecraft: Java Edition, check out this article. It might be able to assist you.
In This Article:
- I Cannot Connect to Game Services on Minecraft: Java Edition
- Minecraft: Java Edition Support Resources
- Minecraft Bug Tracker
- Minecraft Realms
I Cannot Connect to Game Services on Minecraft: Java Edition
If you are having issues connecting to one of our services relating to Minecraft: Java Edition, first check the Mojang Status Twitter. Mojang Studio servers automatically notify our web developers whenever there is a major outage, so if an outage continues, it's likely that the issue is being worked on. Please be patient and try again later.
If you receive an error but an outage has not been reported, check your Internet, antivirus, and/or firewall connections. It may be that you need to refresh your profile's authentication and connection with our servers by logging out of the game and logging back in. You'll also need to make sure that your computer and network devices can send and receive data to the following services:
If the issue persists, try again later, or consult your system's Help resources on network settings.
Minecraft: Java Edition Support Resources
If you didn’t find the answer to a technical issue on our support site, try the links below for more resources. Note that while these are great sources of information, they are not all Mojang Studio resources site. Try the links below for more resources. Note that while these are great sources of information, they are not all Mojang Studio resources.
Note: Only provide your account information to a Mojang team member. You can contact Minecraft Support.
Minecraft Bug Tracker
You can submit a bug or view the status of a current issue. Depending on which edition of Minecraft you are using, visit our list of bug trackers via the links below.
For connection issues with Realms, see Realms Connection Issues.
For other technical issues with Realms, contact Minecraft Support, briefly describe the issue, and provide your Minecraft username and the name of the Realm.