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Minecraft Multiplayer Connectivity Issues

This article is for Bedrock Editions of Minecraft for mobile, Nintendo Switch, PlayStation, Windows, and Xbox One. If you're experiencing connection issues in Minecraft: Java Edition, see Minecraft: Java Edition Multiplayer Connectivity Issues. 

In This Article:

'You cannot play online multiplayer through Xbox Live because of how your account is set up' error

If you're trying to connect to a server and are experiencing the 'you cannot play online multiplayer through Xbox Live because of how your account is set up' error, please check that the account you're using has an active Xbox Live Gold subscription.

Note: If you're on PlayStation and experiencing a server connection issue, please be sure your account has an active PlayStation Plus subscription as well.


I’m Unable to Join Another Player’s World 

Going on adventures with friends and family can be exciting, but sometimes joining one another may prove difficult. If you are having trouble connecting to another’s world, here are some solutions that can help resolve the issue you and your party members may be facing. 

Checking Your Network Address Translation (NAT) 

If you can connect to Xbox Live but cannot host or join another’s world, then you may be encountering an issue related to Network Address Translation (NAT). NAT plays a big role in your ability to play online with others. 

For a detailed look into what NAT is, how to check your NAT status, and advanced troubleshooting options, see Xbox’s article Troubleshoot NAT errors and multiplayer game issues. 

Note: restarting your network equipment is required to perform an accurate test* 

Failed to Connect to Server

If you're struggling to connect to a Minecraft server, there are a few things you can try:

  • Restart your device.
  • If you're on a wired connection, try connecting with a wireless connection or vice versa.
  • Try connecting with another network connection if possible.
  • If you're using a VPN, try turning it off.
  • Check to see if the server is down using downdetector.com.
  • If you're using a firewall, try allowing Minecraft through it.

Checking Your Online Privacy / Multiplayer Settings  

Certain settings applied to your account may also be another factor that is limiting your online experience. You can access these settings via Xbox.com or an Xbox One console. You will need an active premium multiplayer subscription if you are playing on a console. Additionally, you will need “Join Multiplayer Games” and” You can create and join clubs,” both allowed on your account. 

For a guide on how to manage your child's privacy settings, read this article: How to Manage Online Privacy/Multiplayer/Family Settings for a Child Account

See here to access your account settings.

If your issue is still not resolved, contact Xbox support for further assistance. 

I Can See Only Friends Typing in Chat 

To be able to communicate with players other than your friends, you must change the privacy settings on your account.

If you are under the age of legal majority in your region, you may have a child account, which means multiplayer and communication settings are blocked by default. A parent or guardian must log in to change the settings on the child account. 

Changing the Settings on a Child Account

To do so, follow the instructions at manage Xbox online safety and privacy settings to navigate and change your privacy settings. You can set the Others can communicate with voice, text, or invites option to your preferred setting for yourself or your child from Xbox.com.

Make sure you select the Everyone option to be able to communicate with others. 

If you still need assistance, contact Minecraft Support


Last Updated - 2023-02-06 09:02:01 UTC

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