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Minecraft: Java Edition Gift Code Issues FAQ

This article addresses Minecraft: Java Edition gift code issues, see:  Minecraft Gift Code Issues FAQ for all other gift code issues.

 

In This Article

Prepaid Minecraft Cards

Where can I buy a gift code?

Where is My Gift Code?

I Accidentally Purchased a Minecraft: Java Edition Gift Code

Prepaid Card and Gift Code Redemption Issues

 

Prepaid Minecraft Cards 

Minecraft prepaid cards can be used on a Microsoft account (that is not already associated with a copy of the game) and entitle the cardholder to one Minecraft license (in other words, one copy of Minecraft).  
 
If you have purchased a Minecraft: Java Edition prepaid card at a retail store, you can redeem your code by visiting minecraft.net and clicking REDEEM JAVA EDITION. You will be prompted to log in or create a Microsoft account. Once this is complete you can redeem your code and finish setting up your Minecraft profile.

Where can I buy a gift code? 

Gift codes can be purchased through Amazon. Mojang Studios no longer sells them directly. However, the Minecraft website currently links users only to the US version of Amazon. 

So how do you get a Minecraft gift code? Here are a few alternative links for other countries (please note that some Amazon pages include other countries as well): 

North America 

 Europe 

 Asia and Australia 

  • Mainland China: Unavailable, the game is available from https://mc.163.com/ only
  • India, Singapore, UAE, Australia, Japan: Unavailable

 South America 

  • Brazil: Unavailable

Gamers in all other countries that do not have access to Amazon are currently unable to purchase gift codes. 

Where is my gift code? 

When you purchase a gift code, you can either have it sent to your email address or to a friend’s email address. After it's been purchased, you can view the code on your profile by logging in to the Mojang account  where the code was purchased.  

Once the code has been redeemed, the username of the person who redeemed it will appear under the header Redeemed By.

You should receive your gift code very shortly after purchasing it as well as a purchase confirmation email. If this didn't happen, see if any of the following scenarios applies. 
 Cannot Find Gift Code Email 

If you cannot locate your gift code in your email inbox or account profile, check your junk or spam email folders. 

Bank Transfers and Other Payment Types 

Some slower payment types, such as bank transfers, can take 3-5 business days to complete. If you paid this way, make sure that the payment went through by checking your email for the confirmation email. 
  Failed Transaction  

There is occasionally an issue where a failed transaction sends a customer to the payment confirmation screen. If after a few hours you have only received a 32 character order number, and not a transaction ID, it is unlikely that the transaction was successful. Please double check your bank account to confirm that you were charged. 

  Request to Authorize Your Payment  

If you've received a call from your credit card company, asking if you would like to authorize an international transaction (Mojang Studios is in Sweden), they may have derailed the payment process, even if they eventually approve transaction. Confirm that your credit card was charged. If it was not, you can wait for a charge to process, or try your purchase again. If you were charged, you must obtain the transaction ID and contact us, as it is possible that the hold interrupted the payment process and we were not electronically notified of the purchase. 

  Note: If you cannot locate your gift code in your email inbox or account profile, check your junk or spam email folders. If you don’t find it, contact Minecraft Support. Note that we must have the transaction ID to view your purchase.  

I accidentally purchased a Minecraft: Java Edition gift code.

If you have accidentally purchased a Minecraft gift code instead of purchasing Minecraft, you can still get the game without having to be refunded. Simply go to our Redeem Minecraft: Java Edition site and redeem your code. 

Please be sure that you are redeeming a code that you purchased from an authorized retailer. Codes from other sites may not work or may cease to work after a time due to being refunded. 

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Prepaid Card and Gift Code Redemption Issues 

Minecraft prepaid gift cards are now available through select “brick and mortar” retailers. More information about purchasing a prepaid card.  

Note: Gift codes can no longer be purchased from our site; today, all gift codes are purchased through Amazon. 

Error Messages When Redeeming Your  Card

“The card has already been redeemed.”

Visit account.mojang.com/me to see if it was redeemed on your own account. 

“This PIN code is invalid.”

Contact Minecraft Support with: 

  1. an image of your gift card's PIN  
  2. the receipt from the card's purchase 

“Requiring that you open or save a file.”

Visit www.enable-javascript.com to ensure that you have Javascript enabled. 

“General error that code doesn’t work.”

  1. Check for typos to make sure you entered all information accurately and as it appears on your gift card. 
  2. Try again in an hour or two to rule out a temporary server outage. 
  3. Return it to the store that you purchased it from and ask their customer service to activate the card. 

 “We are currently unable to redeem prepaid cards” 

  1. Try again in an hour or two to rule out a temporary server outage.
  2. Return it to the store that you purchased it from and ask their customer service to activate the card.

 

 

 

 

 

 

 

Last Updated - 2021-10-27 08:46:23 UTC

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