Minecraft Troubleshooting

How to Update Minecraft

In order to play the newest content for Minecraft, your game needs to be updated to the most recent version. Normally, this happens automatically while your device is in standby mode or in use while connecte...

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Issues with Lagging or Crashing: (Switch and PS4)

This article is intended for troubleshooting the PlayStation 4 and Nintendo Switch versions of Minecraft.  If you are experiencing any issues with lagging, crashing, and hanging on the Switch and PS4 platfor...

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Pink & Black Checkered Boxes in Game Where Textures Should Be

This article is for resource packs for Java Edition and Bedrock versions of Minecraft.  When textures from resource packs are unable to load, the game replaces it with pink and black checkered boxes. This oc...

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Password Reset not Working

This article is specifically for players using Minecraft: Java Edition.  Occasionally when playing Minecraft, you might find yourself in a situation where you need to reset your password for one reason or an...

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Managing Data and Game Storage in Minecraft (Bedrock)

If you receive an error report that you are almost out of storage space, you will have to go into the saved game data in game settings to delete files manually.   Sign into your account  Choose the world ...

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Can Minecraft Run on Chromebooks?

Minecraft is not currently compatible with Chromebooks. If you bought Minecraft and want a refund due to this incompatibility, you may request a refund so long as you are within the refund window for whichev...

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How to Recover Missing Worlds (iOS Only)

This article is specifically for recovering missing worlds on Minecraft on iOS/ PE (Pocket Edition)    This article documents the steps for searching and recovering a missing world in Minecraft on iOS device...

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Achievements Not Unlocking

In Minecraft, achievements serve as an incentive to complete goals and milestones. These do not impact the gaming experience in any way. However, they are coveted by some players because of the progress they...

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Multiplayer Connection Issues (Bedrock Editions)

This article covers connection issues for Minecraft for mobile devices, Windows 10, Switch, VR, and Xbox consoles. If you are having connection issues with Java Edition, please go here.    Having trouble con...

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Minecraft: Java Edition - Game Out of Memory Error

This article is specifically for players using Minecraft: Java Edition or Minecraft on Xbox One console.  When you are trying to boot up the game, occasionally you may encounter the error that Minecraft has...

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Minecraft: Java Edition - Error or Crash When Loading Resource Packs

If resource packs or mods fail to load or cause your game to crash, you will need to uninstall and reinstall them one at a time to find which one is the cause. If you know the order in which you installed th...

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Minecraft Launcher Failure

This article is intended to help troubleshoot issues with the launcher for Minecraft: Java Edition.  There are many issues that can lead to the Minecraft Java Launcher becoming unresponsive or inoperable. Pl...

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Xbox One: How to Fix Error 0x82d40003

Customers who have purchased Minecraft for Xbox One sometimes experience the error code 0x82d40003. Error 0x82d40003 occurs when there is an issue validating ownership of the game. Occasionally the related e...

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What are the Device Requirements to run Minecraft?

Minecraft is playable on multiple platforms, each with their own version and device requirements. This article explains the different versions, the devices that they can be played on, and any restrictions fo...

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I Can’t Sign In (Windows 10, Xbox, and Mobile Only)

This article refers to the Windows 10, Xbox, and mobile versions of Minecraft. For help regarding other versions of Minecraft, visit the links at the bottom of this article.  When you’re unable to sign in, t...

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I Can’t Login to my Mojang Account

This guide is specifically for Minecraft: Java Edition. If you need assistance with a Bedrock Edition login please contact Xbox support here.  Make sure you are logging in with your correct username and pass...

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I Can Only See Friends Typing in Chat

This guide is for Minecraft for mobile devices, Windows 10, Switch, VR, and Xbox consoles.   To be able to communicate with players other than your friends, you must change the privacy settings on your accou...

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Can I Turn Achievements Back On in Realms?

If your Realm is mistakenly set to Creative mode, achievements will be disabled for your world. Unfortunately, re-activating achievements for that world is not possible. If you have a backup from before chea...

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How to Fix a Corrupted World Save

Note: Always make backups anytime you are modifying any game files!    On occasion, Minecraft can encounter an issue that will corrupt the save data of a World save. When this happens, the chunks in game can...

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I’m Unable to Join Another Player’s World

This article is for Bedrock Editions of Minecraft for mobile, Xbox One, Windows 10, VR and Nintendo Switch. If you're experiencing connection issues in Minecraft: Java Edition, go here.     Going on adventur...

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Minecraft: Java Edition - How to fix a Missing DLL Error

Upon opening the Minecraft: Java Edition launcher, there is a chance you may run into this error.           “Couldn’t load launcher core from C:\Program Files (x86)\Minecraft Launcher\game\launcher.dll: Load...

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How to Manage Minecraft in Google Play Family Library

I purchased Minecraft, but it is not appearing in my Google Play Family Library. In the Google Play Store app, navigate to ‘My apps & Games’. Within the Minecraft details page turn on ‘Family Library’.     I...

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Changed computers, account is gone

We often receive emails from people who believe that after changing computers, they have lost their Minecraft username or game. However, you can access your Minecraft account from anywhere that you have a co...

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Third Party Services and Websites

We strongly recommend that you don't enter your account credentials into any third-party websites. This is because we have no control over how third-party services handle and store your sensitive account inf...

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Technical support resources

To find technical support resources for your game, please select below: Minecraft for Xbox One, mobile devices, VR, Windows 10 and Nintendo Switch (Bedrock)Minecraft: Java EditionMinecraft: Xbox 360 EditionM...

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Minecraft: Java Edition Services

If you are having issues connecting to one of our services relating to Minecraft Java Edition, first check the Mojang Status twitter here. Mojang servers automatically notify our web developers whenever ther...

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Transferring Minecraft license between mobile devices

If you're looking for how to transfer your Minecraft worlds between devices, please go here.We're often asked if players can download Minecraft for mobile for free after purchasing it on a device using a dif...

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Minecraft support resources

This help article refers to Minecraft for Xbox One, mobile, VR, and Windows 10. If you need help with Minecraft Java Edition please click here.If you haven't found the answer to a technical issue on our site...

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Multiplayer Connection Issues (Java Edition)

If you have successfully logged in to your game, you can sometimes still run into problems with communication between your computer/network and the server that you are trying to connect to.Possible solutions...

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Minecraft: Java Edition is slow

If you’re experiencing slowness in Minecraft Realms, please read this article. Slowness in games can often be difficult to diagnose, but it is usually alleviated by having a computer that meets the system re...

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