Minecraft Troubleshooting

Changed computers, account is gone

We often receive emails from people who believe that after changing computers, they have lost their Minecraft username or game. However, you can access your Minecraft account from anywhere that you have a co...

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Third Party Services and Websites

We strongly recommend that you don't enter your account credentials into any third-party websites. This is because we have no control over how third-party services handle and store your sensitive account inf...

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Technical support resources

To find technical support resources for your game, please select below: Minecraft for Xbox One, mobile devices, VR, Windows 10 and Nintendo Switch (Bedrock)Minecraft: Java EditionMinecraft: Xbox 360 EditionM...

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Minecraft: Java Edition Services

If you are having issues connecting to one of our services relating to Minecraft Java Edition, first check the server status indicators to the right. If a server shows unavailable at the time, please wait a ...

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Transferring Minecraft license between mobile devices

If you're looking for how to transfer your Minecraft worlds between devices, please go here.We're often asked if players can download Minecraft for mobile for free after purchasing it on a device using a dif...

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Minecraft support resources

This help article refers to Minecraft for Xbox One, mobile, VR, and Windows 10. If you need help with Minecraft Java Edition please click here.If you haven't found the answer to a technical issue on our site...

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Multiplayer Connection Issues (Java Edition)

If you have successfully logged in to your game, you can sometimes still run into problems with communication between your computer/network and the server that you are trying to connect to.Possible solutions...

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Minecraft: Java Edition is slow

If you’re experiencing slowness in Minecraft Realms, please visit: https://help.mojang.com/customer/portal/articles/1698597Slowness in games can often be difficult to diagnose, but it is usually alleviated b...

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Minecraft on Chromebooks

Minecraft will not run on a Chromebook under default settings. Because of this, Minecraft's system requirements list that it is compatible only with Windows, Mac and Linux operating systems.Chromebooks use G...

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Minecraft: Java Edition Support Resources

This article refers to Minecraft: Java Edition. If you need help with Minecraft for Xbox One, mobile, VR, and Windows 10, please go here. To visit a list of common issues and solutions, please visit our arti...

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Missing files error

Description: When the launcher tries to run Minecraft and you get an error message starting with "Unable to save download...", or you see the error 'org.lwjgl.LWJGL.Exception: Could not create context' in yo...

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Problematic frame or pixel format not accelerated

Description: The Minecraft launcher won't start or Java tells you that you have bad video card drivers with the error message ‘Pixel format not accelerated’.Solution: The error message ‘Pixel format not acce...

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Updating video card drivers

If you’re experiencing technical- or performance issues with Minecraft, please try updating your video card (graphics card) drivers.Description: Outdated video card drivers have been known to cause issues su...

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Can only play Minecraft demo (Java Edition)

The demo mode is available to any Mojang account that is logged into the launcher but does not own a copy of Minecraft. If you have not yet purchased Minecraft, please visit https://help.mojang.com/customer/...

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