We often receive emails from people who believe that after changing computers, they have lost their Minecraft username or game. However, you can access your Minecraft account from anywhere that you have a co...

We strongly recommend that you don't enter your account credentials into any third-party websites. This is because we have no control over how third-party services handle and store your sensitive account inf...

To find technical support resources for your game, please select below: Minecraft for Xbox One, mobile devices, VR, Windows 10 and Nintendo Switch (Bedrock)Minecraft: Java EditionMinecraft: Xbox 360 EditionM...

If you are having issues connecting to one of our services relating to Minecraft Java Edition, first check the server status indicators to the right. If a server shows unavailable at the time, please wait a ...

If you're looking for how to transfer your Minecraft worlds between devices, please go here.We're often asked if players can download Minecraft for mobile for free after purchasing it on a device using a dif...

This help article refers to Minecraft for Xbox One, mobile, VR, and Windows 10. If you need help with Minecraft Java Edition please click here.If you haven't found the answer to a technical issue on our site...

If you have successfully logged in to your game, you can sometimes still run into problems with communication between your computer/network and the server that you are trying to connect to.Possible solutions...

If you’re experiencing slowness in Minecraft Realms, please visit: https://help.mojang.com/customer/portal/articles/1698597Slowness in games can often be difficult to diagnose, but it is usually alleviated b...

Minecraft will not run on a Chromebook under default settings. Because of this, Minecraft's system requirements list that it is compatible only with Windows, Mac and Linux operating systems.Chromebooks use G...

This article refers to Minecraft: Java Edition. If you need help with Minecraft for Xbox One, mobile, VR, and Windows 10, please go here. To visit a list of common issues and solutions, please visit our arti...

Description: When the launcher tries to run Minecraft and you get an error message starting with "Unable to save download...", or you see the error 'org.lwjgl.LWJGL.Exception: Could not create context' in yo...

Description: The Minecraft launcher won't start or Java tells you that you have bad video card drivers with the error message ‘Pixel format not accelerated’.Solution: The error message ‘Pixel format not acce...

If you’re experiencing technical- or performance issues with Minecraft, please try updating your video card (graphics card) drivers.Description: Outdated video card drivers have been known to cause issues su...

The demo mode is available to any Mojang account that is logged into the launcher but does not own a copy of Minecraft. If you have not yet purchased Minecraft, please visit https://help.mojang.com/customer/...