Payment Troubleshooting

How to Redeem a Code for an In-game DLC

This article will focus on how to redeem in-game DLC codes for Bedrock versions of Minecraft. Please note, these codes are not redeemable for Minecraft: Java Edition or any non-Bedrock versions of Minecraft....

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I Can’t Buy a Gift Code

At the moment, gift codes can be purchased through Amazon. Mojang Studios no longer sells them directly. However, the Minecraft website currently links users only to the US version of Amazon.  So how do you ...

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Purchasing Minecraft From an Unauthorized Seller

If your purchase was through a re-seller website, we will not have a record of it and cannot verify your claim regarding the account or provide you with support.   Re-selling a code violates our Terms and Co...

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Can I Transfer My Minecraft License to a Different Device?

Minecraft is sold and licensed separately on each platform, and transferring licenses is not possible. For example, if Minecraft was originally bought on a PlayStation®4 and you want to transfer it to the Xb...

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Can I Swap my Version of Minecraft?

Each version of Minecraft is sold separately and not interchangeable. If you have unintentionally purchased Minecraft: Java Edition within the last 15 days, please contact our Minecraft support for a refund....

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Minecraft: Java Edition - I Was Charged but Did Not Receive the Game

If you see a pending charge on your account, and you did not receive an e-mail with a transaction ID or the game, then your payment has failed. When this happens, a temporary hold is placed on the funds requ...

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Missing Marketplace Items

When you can’t find a Marketplace pack, virtual currency, or game in your Minecraft app after purchasing from Microsoft Store, Xbox Store, or through a Collection pack, start by making sure you are logged in...

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I Can’t Make a Purchase

Payment errors are often difficult to track down; they can happen in different steps of the payment process for a few reasons.  Troubleshoot Purchasing  Try your purchase on another web browser or device, a...

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When Will I Receive My Game?

After your purchase, you will receive an email with a receipt confirming your purchase. Once you have received this email, you can access the game.   Mojang Studios games are available for digital download a...

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What is a Transaction ID?

Mojang Studios customer support uses transaction IDs to verify ownership of an account before assisting with any changes or giving out information about an account.   Where do I Find My Transaction ID?  Afte...

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Can I Use PayPal to Buy a Gift Code?

In response to a greatly increased number of fraudulent transactions, we removed the option to purchase a gift code with PayPal. Players can help us combat fraudulent purchases by purchasing gift codes only ...

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I’ve Been Charged More Than Once

Note: Certain parts of this article only apply to Minecraft: Java Edition payments and Mojang accounts. The relevant parts will be marked as such.  There are a few situations where a second charge may appear...

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Mojang Studios Refund Policy

If you are having difficulty playing a game purchased through Mojang Studios, check our list of community and technical resources.   Refunds for Minecraft: Java Edition  Refunds are available if you contact ...

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I Accidentally Disputed Charges

Some people may not recognize charges from a Swedish company or our payment partners, and sometimes a legitimate charge is disputed and refunded. Later, they may discover that the charge was for an intended ...

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Where is my gift code?

This article is about Minecraft: Java Edition, not Minecraft for Windows 10. For more information about Minecraft for Windows 10, please visit our help article on the subject.When you purchase a gift code, y...

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I Accidentally Purchased a Minecraft: Java Edition Gift Code

If you have accidentally purchased a Minecraft gift code instead of purchasing Minecraft, you can still get the game without having to be refunded. Simply go to our Redeem Minecraft: Java Edition site and re...

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Account Refunded or Revoked

Mojang works with our payment partners to counteract reported fraudulent purchases. Once a suspicious purchase is confirmed we refund the charges at the request of the partner; as a result, the game profile ...

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