I can’t make a purchase
Because payment errors can happen in different steps of the payment process and be caused by a number of reasons, they're often difficult to track down. If you can't make a purchase, please troubleshoot your...
Payment Troubleshooting
When will I receive my game?
After your purchase, you will receive an email containing a receipt confirming that your purchase was successful. Once you have received this email, you will be able to access the game. Mojang games are avai...
What is a Transaction ID?
A transaction ID is used by Mojang customer support to verify your ownership of an account before we’re able to help you make any changes or give out information about an account. After a successful purchase...
Can I use Paypal to buy a gift code?
We have removed the option to purchase a gift code with PayPal in response to a greatly increased number of fraudulent transactions. Our players can help us combat fraudulent purchases through code re-seller...
I’ve been charged more than once
There are a few situations where a second charge may appear or seem to appear after a purchase: When a payment fails, an order number may still be generated, which can be confused with a successful purchas...
Mojang refunds policy
If you are having difficulty running a game purchased through Mojang, please visit our list of community and technical resources. Refunds for Minecraft: Java Edition We can offer a refund in the following ...
I accidentally disputed charges
Some people may not recognize charges from a Swedish company or our payment partners, and sometimes a legitimate charge is disputed and refunded. Later, it is discovered that charge was for the purchase of a...
Where is my gift code?
This article is about Minecraft: PC Edition, not Minecraft: Windows 10 Edition. For more information about Minecraft: Windows 10 Edition, please visit our help article on the subject.When you purchase a gift...
My gift code does not work
Usually, when you cannot redeem a gift code, it is due to a typo or the addition of an extra space when trying to redeem it. Please be sure that you enter the code exactly as it appears.Mojang gift codes com...
I accidentally purchased a Minecraft gift code
If you have accidentally purchased a Minecraft gift code instead of purchasing Minecraft, you can still get the game without having to be refunded. Simply log into account.mojang.com/me and redeem your code,...
Account refunded or revoked
Mojang has always worked with our payment partners to counteract purchases that are reported as fraudulent. This happens soon after a suspicious purchase: we comply with the request to refund the charges, th...