Payment Troubleshooting

Purchasing Minecraft From an Unauthorized Seller

Codes purchased through a code re-seller site   If your purchase was through a re-seller website, we do not have a record of it and therefore cannot verify your claim over the account or provide you with Sup...

Read Article

Can I Transfer My Copy of the Game to a Different Device?

A common question we receive from Minecraft players is “Am I able to transfer my Minecraft purchase to a different platform?”. For example, you originally bought the game on PlayStation 4 and want to transfe...

Read Article

Can I Swap my Version of Minecraft?

Each version of Minecraft is sold separately and not interchangeable or swappable. If you have unintentionally purchased Minecraft: Java Edition within the last 15 days, please contact our support team for a...

Read Article

Minecraft: Java Edition - I Was Charged but Did Not Receive the Game

If you see a pending charge on your account, and you did not receive an e-mail with a Transaction ID or the game, then your payment has failed. When this happens, a temporary hold is placed on the funds requ...

Read Article

Missing Marketplace Items

We often get reports from players who aren't able to find a Marketplace pack, virtual currency, or game in their Minecraft app after purchasing from the Windows 10,  Xbox store, or through a Collection pack....

Read Article

I can’t make a purchase

Because payment errors can happen in different steps of the payment process and be caused by a number of reasons, they're often difficult to track down. If you can't make a purchase, please troubleshoot your...

Read Article

When will I receive my game?

After your purchase, you will receive an email containing a receipt confirming that your purchase was successful. Once you have received this email, you will be able to access the game. Mojang games are avai...

Read Article

What is a Transaction ID?

A transaction ID is used by Mojang customer support to verify your ownership of an account before we’re able to help you make any changes or give out information about an account. After a successful purchase...

Read Article

Can I use Paypal to buy a gift code?

We have removed the option to purchase a gift code with PayPal in response to a greatly increased number of fraudulent transactions. Our players can help us combat fraudulent purchases through code re-seller...

Read Article

I’ve been charged more than once

There are a few situations where a second charge may appear or seem to appear after a purchase:  When a payment fails, an order number may still be generated, which can be confused with a successful purchas...

Read Article

Mojang refunds policy

If you are having difficulty running a game purchased through Mojang, please visit our list of community and technical resources.  Refunds for Minecraft: Java Edition We can offer a refund in the following ...

Read Article

I accidentally disputed charges

Some people may not recognize charges from a Swedish company or our payment partners, and sometimes a legitimate charge is disputed and refunded. Later, it is discovered that charge was for the purchase of a...

Read Article

Where is my gift code?

This article is about Minecraft: PC Edition, not Minecraft: Windows 10 Edition. For more information about Minecraft: Windows 10 Edition, please visit our help article on the subject.When you purchase a gift...

Read Article

My gift code does not work

Usually, when you cannot redeem a gift code, it is due to a typo or the addition of an extra space when trying to redeem it. Please be sure that you enter the code exactly as it appears.Mojang gift codes com...

Read Article

I accidentally purchased a Minecraft gift code

If you have accidentally purchased a Minecraft gift code instead of purchasing Minecraft, you can still get the game without having to be refunded. Simply log into account.mojang.com/me and redeem your code,...

Read Article

Account refunded or revoked

Mojang has always worked with our payment partners to counteract purchases that are reported as fraudulent. This happens soon after a suspicious purchase: we comply with the request to refund the charges, th...

Read Article