Current Topics

iOS 14 Sign-in Issue

With the update of iOS 14, Apple has introduced many new privacy features. With this update, players will be prompted with a notification upon opening Minecraft for the first time. “Minecraft” would like to...

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We're experiencing very heavy contact volume right now

Minecraft support is dealing with heavier than normal contact volume. We're working very hard behind the scenes to get to your requests, including hiring more Helpers, creating new documentation, and priorit...

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Minecraft: Education Edition or How to Use Minecraft During School Closures

As COVID-19 concerns prompt school closures around the world, many parents are turning to remote learning to keep students engaged.  Features like classroom multiplayer allow students to collaborate on proje...

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Jurassic World on iOS

The Jurassic World pack is releasing on the Minecraft Marketplace on Tuesday August 18th at 10am.   It's the biggest Marketplace pack ever made in house at Minecraft, consequently it's so jam packed with com...

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How to Redeem Your Kellogg's® Code

  HOW DO I GET A CODE? You can find the code inside the front panel of Kellogg's® Minecraft Creeper Crunch cereal box. Location varies depending on the size of the box.   HOW DOES THE CODE WORK? Each code w...

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Lego Redeem FAQ

    Frequently asked questions about Minecraft Lego. HOW CAN I GET THE LEGO® MINECRAFT™ DRAGON SLAYER CHARACTER SKIN? If you want to do battle with the ender d...

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I'm Getting an Error When Trying to Play Realms with a Child Account

Your friends at Minecraft Support have been seeing lots of questions from players who are recieving COPPA or GDPR messaging when trying to access Realms. You might also see a very vague message about privacy...

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Do I Need to Re-Buy Minecraft?

You do not have to repurchase Minecraft if you haven’t played for a while or you’ve switched devices.  If you need to redownload the game, visit this page and follow the instructions for the version you pref...

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Minecraft with RTX Beta Known Issues List

Welcome to the Minecraft with RTX Beta Known Issues List.   Have a suggestion? Head over to feedback.minecraft.net and let us know! Found a bug that’s not listed here? Report it on bugs.mojang.com (screensho...

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Minecraft NVIDIA RTX FAQ

The Minecraft with RTX beta goes live Thursday April 16th at 10am PT. GENERAL INFO HOW DO I ACCESS THE BETA?       To access the Minecraft with RTX beta, follow these instructions if you are not currently o...

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How to Join (and leave) a Minecraft Beta

Essential information before participating in a Minecraft Beta You will not have access to Realms and will not be able to join non-beta players while you're previewing the beta Beta builds will likely be un...

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Minecraft Earth Boosts and Mini-Figures!

  General Info – Minecraft Earth Boosts and Minecraft Earth Boost Minis  Mattel and Minecraft Earth have partnered to create an all new line of mini-figures called Minecraft Earth Boost Minis that you can s...

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Want to Report a Bad Guy?

We get lots of questions every day about how to report someone who is re-selling stolen accounts or trying to steal accounts (or bragging about it on Social Media). We hate that as much as you do.  If you se...

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I got an unexpected email from Mojang Support, now what?

Please be very careful if you receive an unexpected email from Mojang or Minecraft Support. We will NEVER email you asking for account information without you reaching out to us first. Here's what to watch o...

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Forgot password and don’t have access to the original account email?

The Minecraft Team can help! We will need an alternate form of verification to ensure that you are the owner of the account. The most helpful is your transaction ID that you received when purchasing the game...

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Minecraft for PlayStation® 4 FAQ

GENERAL INFO  WHAT’S A MICROSOFT ACCOUNT AND WHY DO I NEED IT FOR PS4™?  A Microsoft account is optional and not required to play Minecraft on PS4™. It is a free account you can use to sign in on a device. I...

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Marketplace FAQs

WHAT IS MINECRAFT MARKETPLACE? Now you can discover new avatar skins, textures, and worlds made by creators in the Minecraft community directly in-game! With Minecraft Marketplace, we've made it safer and ea...

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Accessibility in Minecraft

The Minecraft team is working hard to add features that make our games more accessible to ALL players. Here is a guide to some of the accessibility features that are in Minecraft today. Accessibility setting...

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Minecraft Marketplace Issues

Minecraft Marketplace IssuesThis is for devices using the Bedrock editions of Minecraft, i.e. Minecraft for Windows 10, mobile, Nintendo Switch, Xbox One consoles and VR. Minecraft Marketplace is a way to br...

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Different Minecraft Editions

Most articles and support on this website covers Minecraft Java Edition, or Minecraft for mobile devices, Windows 10 and Xbox. However, different versions of the game are available on many platforms.For a su...

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Servers that violate commercial use guidelines

How do I know if a server violates the commercial use guidelines?Please familiarize yourself with our commercial use guidelines. These guidelines explain for what and how we allow commercial use of the Minec...

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Minecraft for Windows 10

Minecraft for Windows 10 is an edition of Minecraft designed for Windows 10, featuring cross-play with players on "bedrock devices" such as Xbox One, iOS and Android phones, Nintendo Switch, and more.  Keep ...

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Transfer Worlds from Wii U to Nintendo Switch

It's possible to move your save files (in other words, your worlds) from Minecraft on the Nintendo Wii U to the Nintendo Switch. If you want to do so, just follow these steps:1. Turn on both your Wii U and y...

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Having trouble accessing your account?

This article covers the most common reasons for not being able to access your account.  - Getting an error that says "Login failed: Invalid username or password"?Visit our help article Login failed. - Only a...

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GDPR and Minecraft Java Edition

For information about Minecraft: Java Edition and GDPR (General Data Protection Regulation), visit our FAQ.You can also learn more at microsoft.com/privacy

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