Mojang Accounts

Reporting compromised accounts

This article is about lists of account information. If you suspect that only your personal account has become compromised, please visit our help article on the subject here.Minecraft accounts are sometimes c...

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Saved payment information

When purchasing certain Mojang games, you have the option to save payment details to your account for future use. When you make a purchase, it is transmitted to our servers over a secure connection. Because ...

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Deleting an account

If you have registered a Mojang account and would like to deactivate your account, please visit your account settings page. If you wish to deactivate your account, please be aware that you will no longer be ...

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Prepaid card errors

Minecraft prepaid gift cards are now available through select retailers. For more information about purchasing a prepaid card, please go here. For detailed instructions on how to redeem a prepaid card, pleas...

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Unable to login

If you're logging into the Minecraft game client and you receive the error "Login failed. Invalid username or password.", this means that you're using incorrect login information. To learn more about this vi...

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Redeeming a prepaid card or gift code

This article only applies to Minecraft: Java Edition prepaid cards and gift codes, not Minecraft for Windows 10 gift codes. For information about how to redeem a Minecraft for Windows 10 gift code, please vi...

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Mojang account users under 13

The following describes how we handle data for children under 13 years of age, as required by U.S. law. It's a bit more lawyer-y than we usually would post, but it's very clear about everything, so please be...

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Resetting Security Questions

You can reset your security questions from your Mojang account, and instructions will be sent to the email registered to your Mojang account. If you do not get the reset security questions email, please chec...

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Changing Your Email Address (Mojang Accounts)

Please note that this article only applies to Mojang accounts. For older Minecraft accounts that have not been migrated (you log in with your username), please visit this article.To change the email on a Moj...

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Account Security Questions

Mojang accounts use security questions to further protect your account from unauthorized use. When you create a Mojang account, you will be asked to set answers to three questions. Please answer the question...

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Minecraft: Java Edition Account Types

There are two different account types associated with Minecraft: Java Edition; Minecraft accounts and Mojang accounts. Minecraft accounts were the first way to log into Minecraft on a computer, and Mojang ac...

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Cannot Get Mojang System Emails

There are a few reasons that you may not receive a system email after attempting a password reset, account migration, or another system operation:You have not verified your email addressClick here to have th...

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Login Failed

Players can in some cases experience issues accessing their accounts, and see the error message "Login failed. Invalid username or password.". This is a temporary issue, and waiting 30 minutes to 1 hour befo...

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Migrating from Minecraft to a Mojang Account

If you log in with your email address, you already have a Mojang account and do not need to migrate.  Mojang accounts are the next step in Minecraft accounts and are your single sign-in resource for all Moja...

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Account Migration Issues

Mojang is changing to a single sign-in system for the games that we develop and publish. It is important to note that after you migrate a Minecraft account to a Mojang account, you will log into our web site...

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